Bell Products, Inc. provides a wide range of HVAC services for residential and commercial clients throughout the Greater Bay Area. In addition to installing, repairing, and maintaining all types of heating and air conditioning systems (including energy-efficient options like radiant heat), the company holds various specialty licenses that allow it to custom-fabricate sheet metal, install and repair piping for plumbing systems, and more.
Owners Paul Irwin, Jeff Alcayaga and Gary Awai credit Bell Products’ customer-oriented business approach for its six-plus decades of success. “Our founder, Joe Bell, believed in the importance of creating lifelong relationships with customers, and we’re proud to maintain that legacy,” says Mr. Irwin. “We’re truly a customer-driven company, so we treat every project like it was our own and strive to make our clients happy throughout every step of the process.”
Bell Products strives to maximize convenience for its customers by providing 24/7 emergency repair services and offering various extended warranties that are customized to meet their specific heating and cooling needs. “Our comprehensive warranties ensure our customers will enjoy a lifetime of trouble-free service and operation,” says Mr. Irwin. “If there’s ever a problem with one of our heating or air conditioning systems, we’ll make it right.”
“We’ve built our business based on honesty and integrity, and that’s exactly how we treat our clients. We approach every project with a ‘can do’ attitude and utilize our expertise to improve each customer’s indoor air quality as much as possible.”
Educate yourself when choosing an HVAC contractor, but also trust the industry’s technology.
The HVAC industry has changed considerably over the last several decades—as technology has become more complex, consumer information has grown considerably to keep pace. Simply put, today’s furnaces and air conditioning units operate differently than those made in the past. Previously, homeowners just needed to know how to turn their systems on and off, but modern systems have adjustable speeds, blower motors, different equipment classes that are part of new product lines, and other variables. Since most people don’t have a clear understanding of these things, it’s up to the HVAC industry to educate them.
HVAC manufacturers have long used technology to increase the efficiency and performance of their products, but as technology has become more complex, manufacturers have become increasingly concerned with the quality and training of the firms that sell, install and maintain their systems. Over the last 15 years, manufacturer-sponsored training has become the chief mechanism for quality control in the industry. That’s why it’s important to look at the training and certifications of your HVAC contractor before work begins.
The Internet has also caused significant changes in the HVAC industry. Homeowners can educate themselves and compare manufacturers and contractors, but heating and air conditioning systems are complex, so even with the Internet, most people can’t come to a final decision without some professional help. At best, the Internet can tell them what questions to ask and what criteria to use when evaluating a system or contractor.
If you want an HVAC system that’s designed to meet the needs of your particular house, you’ll still need the services of a professional. A good HVAC contractor will be able to offer a full range of products and provide solutions for your desired indoor air quality. If any of your family members have allergies or asthma, for example, your contractor can recommend a higher grade of filtration.
Few HVAC companies earn the prestigious Diamond Certified award, which means they've been independently rated Highest in Quality. Even fewer can also claim more than 65 years of industry experience, but that's exactly the case for Bell Products, Inc. "We've been producing the highest quality installations in the heating and air conditioning field since 1945, so our customers know they're going to benefit from our many years of dependable, reliable service," says co-owner Paul Irwin. "Our longevity and the quality of our products have been the keys to our success."
Bell Products installs, repairs, and maintains all types of HVAC systems (including radiant heat systems and other energy-efficient options) for residential, commercial and industrial clients throughout the Greater Bay Area. In addition to its heating and air conditioning expertise, the company holds various specialty licenses that allow it to install and repair piping for plumbing systems, custom-fabricate sheet metal, and more.
Unlike HVAC companies that strive to reduce their operating costs by hiring inexperienced employees who have undergone minimal training, Bell Products maintains a staff of highly skilled technicians who are consistently trained in industry-best techniques and products. "Our accomplished labor force gives us the ability to do every job right the first time," says co-owner Stan Foltz. "From proper duct cleaning to cutting-edge indoor air quality techniques, we're committed to providing our clients with the best possible services."
Another distinguishing feature of Bell Products is its "tiered" approach to quality control, which empowers its technicians to make quality decisions on the jobsite that ultimately streamline the entire process. "We also have a quality control position that makes ‘happy calls' to our customers and inspects all field work before it's considered complete," adds Mr. Irwin. "We demand a high standard for all our work, and everyone who works here understands that."
