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Bayhill Heat & Air, Inc.

Heating & Air Conditioning
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Alameda  San Francisco  San Mateo  Santa Clara Counties
Diamond Certified Company Report
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Bayhill Heat & Air, Inc.
286 SURVEYS
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  • Rating
15 CONSECUTIVE YEARS
SINCE MAY 2010
CERT 1642

Diamond Certified Ratings Dashboard

286

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 286 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Bayhill Heat & Air, Inc.
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Diamond Certified Researched Articles on Bayhill Heat & Air, Inc.

researched article

Bayhill Heat & Air installed this HVAC unit on a client’s property.

Bayhill Heat & Air, Inc. is an HVAC (heating, ventilating and air conditioning) contractor that serves homeowners in San Mateo, Santa Clara, Alameda and San Francisco Counties. The company fabricates, installs, maintains, services, and repairs new and existing HVAC systems, including floor and wall furnaces, heat pumps, insulated ducts (aluminum, wire flex and hard pipe), and rooftop units. It also provides system relocations and upgrades.

Owner Ricardo Valderrama started his career in San Bruno’s restoration industry, working on both residential and commercial jobs. In 2004, he made the switch to heating and air conditioning. “I was doing a bit of HVAC before,” he says, “but there came a time when I just wanted to concentrate on one side of the business.” Mr. Valderrama says this focus allows him to develop much closer relationships with his customers. “I serve their air quality needs, but I also contribute to their comfort.”

Bayhill Heat & Air offers free in-home estimates, 24/7 emergency service and a unique approach to its five-year warranty. “If a customer’s warranty has expired, I’ll still work with them,” says Mr. Valderrama. “Even if I didn’t install the system and it’s a manufacturer’s warranty, I’ll see what I can do.”

“We emphasize quality over all. When we do a service or installation, our main goal is to gain complete customer satisfaction, and we achieve that by providing excellent quality, both in our work and our products. We have frequent meetings to review jobs and see how we can make them better, so our staff is constantly reminded to strive for the highest quality service.”

If you’re a homeowner, make sure you know some basic safety information about your furnace.
HVAC units keep homes comfortable throughout the year, but most people don’t realize that a malfunctioning or old furnace can endanger both their homes and families. Consider carbon monoxide, for example—it’s an odorless, colorless gas that’s produced during combustion, and it can be deadly in the right circumstances. Every gas furnace creates carbon monoxide during the heating process, but most only produce small amounts that are carried out and away from the home. However, furnaces that are running inefficiently because of age or faulty parts can create higher levels of carbon monoxide, which can be toxic to anyone living in the house.

To protect yourself and your family, consider the following HVAC safety tips:



  • Have an HVAC professional conduct an annual safety check to ensure your furnace and all its parts are functioning correctly. This may include searching for cracks in the combustion chamber, performing a deep cleaning, or lubricating any motors or bearings.

  • Replace your furnace’s air filter three to four times a year, depending on manufacturer recommendations and how frequently you run your HVAC unit.

  • Never store combustible materials like solvents and chemicals near your furnace. “If your furnace is in your garage, make sure you keep these items at least three feet away at all times,” says Ricardo Valderama, owner of Bayhill Heat & Air in San Mateo. “If the furnace is in a closet or utility room, you shouldn’t put any chemicals or solvents in that space.”

  • Make sure fresh air can flow to and from your HVAC unit. “Sometimes furnaces aren’t aesthetically pleasing and homeowners want to cover them with sheets, but you need to make sure the area around your HVAC unit is always clear and vented,” says Mr. Valderrama.

  • Never close more than 20 percent of the air registers in your home. Better yet, keep all register vents open to allow for adequate air circulation and prevent stress on the system.

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Bayhill Heat & Air, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing quality in every aspect of its work, from the initial consultations to the finishing touches. "Our first goal is to make sure our clients are completely satisfied," affirms owner Ricardo Valderrama. "We accomplish that by staying up-to-date on industry regulations, working with high-quality HVAC equipment and original replacement parts, and ensuring our technicians have the skills and training to take on all types of jobs."

Bayhill Heat & Air has been providing HVAC services for homeowners throughout San Mateo County since 1981. The company's primary focus is fabricating, installing, maintaining, and repairing new and existing HVAC systems such as air conditioners, furnaces, heat pumps, insulated ducts and rooftop units, but it also has the capabilities to perform system relocations and upgrades, provide 24/7 emergency services, and more.

Unlike less experienced HVAC companies that use off-market replacement parts and offer short-term warranties as a result, Bayhill Heat & Air exclusively uses original replacement parts made by leading manufacturers like Carrier, which allows it to back all its parts and labor for five years. "We use top-of-the-line equipment and materials that meet or exceed industry standards, so our customers know they're getting quality every time," says Mr. Valderrama. "And we don't just rely on our equipment–we carefully walk through each job after it's complete to make sure everything was done correctly."

Mr. Valderrama says Bayhill Heat & Air's industry longevity has also been an important aspect of its success. "The fact that we've been in business for more than 30 years really resonates with our customers–they know we're always here for them and will work hard to make sure they get exactly what they want. They trust us to take good care of them, so they give us good feedback and recommend us to their family and friends."

Diamond Certified Researched Capabilities on Bayhill Heat & Air, Inc.

Service Area

San Mateo County
Santa Clara County
Alameda County
Part of San Francisco
Serving San Mateo, Santa Clara, and Alameda Counties and Part of San Francisco

Main Services

Heating & Air Conditioning
  • Ac Tune Ups
  • Air Conditioner Repair
  • Air Conditioning
  • Commercial Air Conditioning
  • Ductless Heating And Cooling Systems
  • Furnace Repair
  • Heat Pump Repair
  • Heating
  • Hvac Installation
  • Hvac Replacement
  • Mini Splits
  • Water Heater Repair

Additional Services

Same-Day Service
Equipment Retrofit & Replacement
Installation & Replacement
Duct Installation & Replacement
Relocation
Free In-Home Estimates
Residential
Light Commercial

Company Info

Hours
Mon
09:00 am - 05:00 pm
Tue
09:00 am - 05:00 pm
Wed
09:00 am - 05:00 pm
Thu
09:00 am - 05:00 pm
Fri
09:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Open Now
Website
Contact
Bayhill Heat & Air, Inc.

Capabilities Table

Company Name
Bayhill Heat & Air, Inc.
DCID Number
DCID6502127600
Managers
Ricardo Valderrama, Owner
License
917996
Memberships
Air Conditioning Contractors of America (ACCA), Better Business Bureau, North American Technician Excellence (NATE)
Insurance
Liability Insurance,
Workers' Compensation
Founded
1981
Customer Type
Residential
Warranties & Guarantees
5-Year Warranty on Installations, 5-Year Warranty on Materials, 1-Year Warranty on All Other Minor Repairs, 5-Year Warranty on Labor
Payment Accepted
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award

Key Factors

Bayhill Heat & Air, Inc. Established in 1981
Established in 1981
Bayhill Heat & Air, Inc. Residential & Commercial
Residential & Commercial
Bayhill Heat & Air, Inc. Same-Day Service
Same-Day Service
Bayhill Heat & Air, Inc. Free Estimates
Free Estimates
Bayhill Heat & Air, Inc. Live Phone Call Answers
Live Phone Call Answers
Bayhill Heat & Air, Inc. Diamond Certified Expert Contributor
Diamond Certified Expert Contributor
Bayhill Heat & Air, Inc. Worksmanship Guaranteed
Worksmanship Guaranteed

Select Photos From Bayhill Heat & Air, Inc.

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Bayhill Heat & Air
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Diamond Certified Expert Contributor Advice & Tips

Ricardo Valderrama is a veteran of the HVAC industry and owner of Bayhill Heat & Air, Inc., a Diamond Certified company since 2010. He can be reached at (650) 469-3972 or by email.

Ricardo Valderrama is a veteran of the HVAC industry and owner of Bayhill Heat & Air, Inc., a Diamond Certified company since 2010. He can be reached at (650) 469-3972 or by email.

Ricardo Valderrama: Imported Expertise

By James Florence, Diamond Certified Program Reporter

SAN MATEO — Ricardo Valderrama was raised in the heating and cooling industry, so it didn’t take long for him to take up his family’s trade—an enterprise he began in his native country of Peru before fully realizing it in the United States. “Growing up, my family had a commercial heating and air conditioning business, so I decided to follow that path and went to university to study industrial engineering,” he remembers. “During that...

Read Full Article - Ricardo Valderrama: Imported Expertise

Bayhill Heat & Air, Inc. Website and External Feeds

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FAQs

By Bayhill Heat & Air, Inc.

Are you qualified to do the HVAC work I need?

What kind of equipment do you install?

Do you offer any warranties?

Should the air flow in all my registers be the same?

Is it safe to close the air vents in rooms that I don’t use often?

Does it really matter which type of filters I use in my furnace?

Bayhill Heat & Air, Inc. Ratings and Survey Responses

diamondcertified logo
Bayhill Heat & Air, Inc.
286 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
15 CONSECUTIVE YEARS
SINCE MAY 2010
CERT 1642

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 286 Verified Customers

Daniel C.

The job site was very clean and tidy. They came as scheduled and were very professional and neat.

They gave me their cell phone number if I had any questions.

Verified Customer of Bayhill Heat & Air, Inc., 1 of 286

10 Quality
Yes Loyalty
Isaac P.

He is reliable and knowledgeable. He knows what he is doing.

The promptness, they say what time and they are there.

Verified Customer of Bayhill Heat & Air, Inc., 2 of 286

10 Quality
Yes Loyalty
Herbert J.

They did a terrific job and were punctual.

They were prompt and did the job without a delay.

Verified Customer of Bayhill Heat & Air, Inc., 3 of 286

10 Quality
Yes Loyalty
Marion S.

When my heater went out, I called four other companies, but Bayhill was the first to get back to me. He was out here the next day to give me a quote. His quote was the most competitive, and when we signed the contract, he started the work the very next day. It really was a situation that could have been lengthy and they didn't take long at all. They were professional and quick. That's really what you need to be to keep customers happy.

I appreciate that he did what he said he would do, and did it on a timely basis. They are reliable, they have good response times, and good follow-up. They're great.

Verified Customer of Bayhill Heat & Air, Inc., 4 of 286

10 Quality
Yes Loyalty
Joanna B.

I can't remember for sure on the pricing, but of the three quotes I had from different companies, I think Bayhill was in the middle and so I went with them and the service was fantastic. They did a great job with everything including all the permits and inspections. I had everything done too, from heating to the AC and new insulation. They had to do it all for me and they were awesome.

I liked everything about them. They were great.

Verified Customer of Bayhill Heat & Air, Inc., 5 of 286

10 Quality
Yes Loyalty
Rosemary L.

I had an emergency. My first heater broke, set off an alarm, so I called them for help. I've been living in this house for 40 years, and this is the first time my heater went out, so this experience with replacing it was entirely new to me. This company came out quickly, and replaced the broken heater with the new one in a short amount of time. They were very pleasant to work with.

I really liked their professionalism. It was really nice that they helped so quickly. They were able to handle the problem sufficiently as well. I'm so grateful that it's working now.

Verified Customer of Bayhill Heat & Air, Inc., 6 of 286

10 Quality
Yes Loyalty
Pat C.

They really went above and beyond with the work on the water heater. I had copper piping before and they switched it out with more copper without a huge charge increase. They do good work for a good price without you feeling any pressure as the customer. I highly recommend them and plan on using them again because they are extremely professional. They did a great job.

I liked their personalities and professionalism.

Verified Customer of Bayhill Heat & Air, Inc., 7 of 286

10 Quality
Yes Loyalty
Anna L.

Ricardo is very responsive, and very knowledgeable in his trade. He has a good team to work with. He just took care of business right away and gave us very good options, usually at a lower price than competing companies. He is very honest about everything, and I trust his advice.

Ricardo is professional, and he takes care of us.

Verified Customer of Bayhill Heat & Air, Inc., 8 of 286

10 Quality
Yes Loyalty
Russ R.

They were efficient. They came out and got the job done. They had pretty good back-up service afterwards, good support. I had one little issue, which turned out to be a problem with the product, but it was resolved in no time.

Price and response time, it was reasonable. They came out and did a thorough job.

Verified Customer of Bayhill Heat & Air, Inc., 9 of 286

10 Quality
Yes Loyalty
Ginny Z.

Good quality work, and the price is reasonable. They clean up and make everything very tidy. If you have a problem, they always solve it. They will stop by and check out your problem. I think they offer a 5-year warranty.

The quality, the reasonable price, and the good service

Verified Customer of Bayhill Heat & Air, Inc., 10 of 286

10 Quality
Yes Loyalty
John C.

I highly recommend them. If you have any heating or air conditioning problems, they do good work. Their service men are knowledgeable. They have been doing this for a long time, so they know what they are doing.

They did good work quickly. The guys are just very honest. Their price is pretty competitive as well.

Verified Customer of Bayhill Heat & Air, Inc., 11 of 286

10 Quality
Yes Loyalty
Hongbo S.

They are very precise. The job is very thorough. They care about the customer. For example, they put a rug on top of the floor, so they wouldn't mess up my room. I like 'the customer comes first' attitude.

They care about details.

Verified Customer of Bayhill Heat & Air, Inc., 12 of 286

10 Quality
Yes Loyalty
Spring C.

They're professional and efficient. They have a reasonable cost, and take the whole process into consideration when making estimates for you. They have the best service with Ricardo as the owner.

The only reason I use this company is because of Ricardo. He's very professional, knowledgeable, and always does a great job. He's the one we request to come out to do the work, and we have referred his services to several friends, who are all happy with him. We've used him twice and we are also very happy.

Verified Customer of Bayhill Heat & Air, Inc., 13 of 286

10 Quality
Yes Loyalty
Randall K.

They showed up when they said they would, they did a very professional job, they cleaned up after themselves, and they gave me a follow-up call after a couple of days to make sure I was happy.

They showed up when they said they would.

Verified Customer of Bayhill Heat & Air, Inc., 14 of 286

10 Quality
Yes Loyalty
Mary O.

They were very fair, and professional. They were also very flexible with my schedule. Every day when they were here they cleaned up after themselves when they finished their work.

I liked how professional they were when they were conducting themselves.

Verified Customer of Bayhill Heat & Air, Inc., 15 of 286

10 Quality
Yes Loyalty
James M.

They seemed like they knew what they were doing. They had suggestions and they were willing to do what we wanted done. They didn't try to sell us something that we didn't want.

They did the job quickly, neatly, and they gave us what we wanted. They were friendly.

Verified Customer of Bayhill Heat & Air, Inc., 16 of 286

10 Quality
Yes Loyalty
Hilda L.

The owner came out himself. He was very professional. They came when they said they would. They were very neat and clean. They covered the floors. It was really wonderful.

That the owner was on top of things

Verified Customer of Bayhill Heat & Air, Inc., 17 of 286

10 Quality
Yes Loyalty
Sonya K.

Honest, reliable and top quality, they take each one's needs into consideration. I am very satisfied. When I needed help with my thermostat, they came back and helped me.

They do what they say they will do.

Verified Customer of Bayhill Heat & Air, Inc., 18 of 286

10 Quality
Yes Loyalty
Mike E.

Very technologically competent and trustworthy, Maricio and his team are top flight, an excellent crew. We have had our zone system for 4 months now and are very happy.

Trustworthy

Verified Customer of Bayhill Heat & Air, Inc., 19 of 286

10 Quality
Yes Loyalty
Carlos G.

They were really professional and they did everything the way they explained they would do it and when something went wrong, they didn't charge me extra for it.

The owner had personal contact with me and he supervised everything.

Verified Customer of Bayhill Heat & Air, Inc., 20 of 286

10 Quality
Yes Loyalty
Richard R.

They came and finished when they said they would, and they came back when we thought there was an issue with the fan. I have recommended them a couple of times.

They were honest, and they did what they said they were going to do. They were also good about coordinating their schedule to work with mine.

Verified Customer of Bayhill Heat & Air, Inc., 21 of 286

10 Quality
Yes Loyalty
Arnold S.

I would only use them. I worked with them a number of years ago and they always do a good job. They came and replaced my furnace and had a competitive price.

That the owner is the one supervising the work

Verified Customer of Bayhill Heat & Air, Inc., 22 of 286

10 Quality
Yes Loyalty
Michele H.

I thought they had really good, prompt service. The man was really friendly. I think he was the owner. He was really nice and honest about what was going on.

They were able to come out right away. The man was really informative about telling us what was wrong and what we should do.

Verified Customer of Bayhill Heat & Air, Inc., 23 of 286

10 Quality
Yes Loyalty
Robert S.

They're great guys. They're absolutely fantastic. They do what they say they're going to do at the price they said they were going to do it.

I liked their rapid response to everything I need. They're perfect.

Verified Customer of Bayhill Heat & Air, Inc., 24 of 286

10 Quality
Yes Loyalty
Brad O.

They were very prompt. They did everything they were told to do. I have nothing but good things to say about them. They have very fair prices.

The fact that they were able to do the job so quickly

Verified Customer of Bayhill Heat & Air, Inc., 25 of 286

10 Quality
Yes Loyalty
Monica C.

They are very helpful, they know their business, and they help you with your new heating and air system and they teach you how to use it.

The quality of their work and they started and finished on time and they were very clean and every day, they cleaned up before they left.

Verified Customer of Bayhill Heat & Air, Inc., 26 of 286

10 Quality
Yes Loyalty
Norman R.

I would tell them to call for estimates if that's what they need done. I'm very satisfied with their work, and happy to recommend them.

They were prompt and effective. They gave us the information we needed. They charged us the amount that they said in the estimate that they would charge for their services.

Verified Customer of Bayhill Heat & Air, Inc., 27 of 286

10 Quality
Yes Loyalty
Paul D.

They have a courteous, competent staff, who were informative with options. They cleaned up after themselves, and they did the job well.

The quality of work was very good. Ricardo was great.

Verified Customer of Bayhill Heat & Air, Inc., 28 of 286

10 Quality
Yes Loyalty
Ellen C.

They are reliable. I am not sure I got the best price, but I was very happy with the work and the workers. The prices weren't bad.

They were neat and reliable.

Verified Customer of Bayhill Heat & Air, Inc., 29 of 286

10 Quality
Yes Loyalty
Wendy M.

The customer service is very good. After the installation, I had a couple of questions for the installer, who replied promptly.

I speak Mandarin fluently so I needed a lot of help translating, which Ricardo was more than willing to do. He was very helpful regarding his customer service.

Verified Customer of Bayhill Heat & Air, Inc., 30 of 286

10 Quality
Yes Loyalty
Pat M.

They're very friendly, and aim to please. The whole process was very timely. The owner was very helpful with all my concerns.

The best part about their services was the fact that they were timely and very thorough.

Verified Customer of Bayhill Heat & Air, Inc., 31 of 286

10 Quality
Yes Loyalty
Lucy S.

They are reliable. They don't just drop you after they are done. They are there if you have any questions or need anything.

Respectful and reliable

Verified Customer of Bayhill Heat & Air, Inc., 32 of 286

10 Quality
Yes Loyalty
John W.

I think Ricardo's pretty responsive and he takes care of you. If something goes wrong, he comes back and takes care of it.

They get the job done.

Verified Customer of Bayhill Heat & Air, Inc., 33 of 286

10 Quality
Yes Loyalty
Barbara T.

I thought that he did it really quickly. The heater had to go on the roof and he arranged everything in a timely manner.

Ricardo seemed like a very nice person. He is very efficient.

Verified Customer of Bayhill Heat & Air, Inc., 34 of 286

10 Quality
Yes Loyalty
Joseph C.

He told me the details he found and I appreciated that, since he made sure that I understood what the problem was.

They were very responsive and they fixed the problem. It has been working fine ever since.

Verified Customer of Bayhill Heat & Air, Inc., 35 of 286

10 Quality
Yes Loyalty
Alberto E.

They give good service. Any questions I ask them, they usually answer them in a very timely and good manner.

I called them for service because my brother-in-law recommended them.

Verified Customer of Bayhill Heat & Air, Inc., 36 of 286

10 Quality
Yes Loyalty
Eron B.

They do a good job and they will work with the city and everything like that and it was a good experience.

They were relatively self directed and they took care of what I needed.

Verified Customer of Bayhill Heat & Air, Inc., 37 of 286

10 Quality
Yes Loyalty
Herb C.

They are honest, they don't try and sell you things that you don't need, and they do the work as promised.

They were on time and they assessed the problem right away and gave me the option to go forward or to look at other contractors. They gave me a fair price. They explained exactly what was wrong. They were very neat and clean. They answered any questions that I had. I wouldn't have any problem recommending them. The lady in the office was very good.

Verified Customer of Bayhill Heat & Air, Inc., 38 of 286

10 Quality
Yes Loyalty
Bruce W.

They came and did the work. It wasn't exactly cheap, but everything's still working. I'd recommend them.

They came when they said they were going to. They did the job and seemed to know what they were doing. The crew that came out was knowledgeable.

Verified Customer of Bayhill Heat & Air, Inc., 39 of 286

10 Quality
Yes Loyalty
Gavin T.

Their repair evaluation was very accurate, and the solution they recommended was very reasonably priced.

They were very good about explaining a lot of details.

Verified Customer of Bayhill Heat & Air, Inc., 40 of 286

10 Quality
Yes Loyalty
Joan W.

They are very efficient and very helpful. They check things out to make sure they are running properly.

I had them install some heat in a cabin. They are just so efficient.

Verified Customer of Bayhill Heat & Air, Inc., 41 of 286

10 Quality
Yes Loyalty
Pam F.

The workers were great. The salesman was also great and it worked out. Everything was excellent for me.

It didn't work at first, but they came right back out and fixed the problem. They were efficient.

Verified Customer of Bayhill Heat & Air, Inc., 42 of 286

10 Quality
Yes Loyalty
Robert Z.

Knowledgeable, hardworking, on time, professional, and they do what they say they're going to do.

Service on a Sunday morning, we had our furnace go out, so we called them and they had someone come out within an hour. Incredible that someone would come out on a Sunday. He had the parts and he did the work promptly and neatly. I've dealt with a lot of service companies, but you can't get much better than that.

Verified Customer of Bayhill Heat & Air, Inc., 43 of 286

10 Quality
Yes Loyalty
Don Z.

I would recommend it. I think they are honest, friendly and did everything they said they would.

Probably that it is a small business

Verified Customer of Bayhill Heat & Air, Inc., 44 of 286

10 Quality
Yes Loyalty
Tsung L.

They seemed to be very responsible. They came out right away and they did the work right away.

I thought they did a good job. They knew what they were doing.

Verified Customer of Bayhill Heat & Air, Inc., 45 of 286

10 Quality
Yes Loyalty
Anne R.

They did what they said they would do and they stuck to our agreement. I am pleased about that.

They came promptly. They gave me a written estimate. They delivered the work within the agreed-upon price.

Verified Customer of Bayhill Heat & Air, Inc., 46 of 286

10 Quality
Yes Loyalty
Joanne E.

They were efficient, out here quickly and had reasonable prices. We were very happy with them.

Being able to come out quickly was good because they didn't drag it out.

Verified Customer of Bayhill Heat & Air, Inc., 47 of 286

10 Quality
Yes Loyalty
Sarah Z.

It was a really pleasant and easy experience. They were the best subcontractors on my project.

Basically, Ricardo was very reasonable and Benny, who supervised the job, was very easy to work with.

Verified Customer of Bayhill Heat & Air, Inc., 48 of 286

10 Quality
Yes Loyalty
Linda T.

They were very efficient, they did exactly what they said they would, and they did a good job.

Their reliability and efficiency

Verified Customer of Bayhill Heat & Air, Inc., 49 of 286

10 Quality
Yes Loyalty
Dan D.

They respond quickly and they are extremely knowledgeable of their products and services.

Knowledge and fair pricing

Verified Customer of Bayhill Heat & Air, Inc., 50 of 286

10 Quality
Yes Loyalty