B2 Perfection Auto Body provides a wide range of body and collision repair services for all types of vehicles at its Sunnyvale facility, including alignment and suspension repairs, frame straightening, painting and detailing, and more. For the convenience of its clients, the company works with all major insurance companies, provides 24-hour onsite towing, offers local customer pickup and delivery, and backs all its work with a lifetime warranty.
Manager Ej Sibaja says B2 Perfection Auto Body’s biggest assets are its meticulous attention to detail and dedication to quality, both of which extend throughout every aspect of the company’s operations. “From the highest quality materials and machinery to the best technicians, we strive for excellence in everything we do. We want our repairs to last forever.”
B2 Perfection Auto Body takes a highly personalized approach to dealing with customers, from teaching them about the specifics of their repairs to making multiple phone calls throughout the process to ensure they’re up-to-date. “This isn’t an in-and-out type of shop,” says Mr. Sibaja. “We like to develop relationships with our customers and really get to know them. We consider ourselves a big family, and our customers are an important part of it.”
“Our customers always come first, and it's been that way since the first day we opened. For us, customer satisfaction is dependent on three things: quality, service and cost. That's why our customers return for more work and refer us to others—they know they're going to receive the highest quality auto body services at the best prices on the market.”
Use quality wax to maintain your car’s exterior finish.
A car’s paint is similar to human skin—they’re both porous materials, which means they exfoliate over time and peel, crack and eventually fall off. That’s why it’s important to apply a high-quality wax to your car’s finish at least two times a year. “Wax fills the paint’s pores and helps sustain its integrity,” explains Brad Trost, owner of B2 Perfection Auto Body in Sunnyvale. “Beyond peeling and cracking, a car’s clear coat is also susceptible to environmental damage, so a good coat of wax will go a long way toward preserving the paint.” To further protect your car’s exterior, consider the following tips:
Don’t treat washing your car like washing the dishes.
Though dish detergent and cotton towels are commonly used to wash and dry vehicles, both are detrimental to clear coats. The chemicals in dish soap can remove a car’s wax coat, strip the exterior finish and dull the paint job. Hard cotton towels can leave fine scratches on a car’s exterior that can cause a “spider webbing” effect. Instead, use soap that’s specifically designed for car washing and dry with a chamois leather cloth or microfiber towel.
When washing your car, avoid dropping the cloth or sponge on the ground, as it can pick up small debris like rocks, which can scratch the clear coat when the towel is reapplied. Also, wash your car in the shade if possible—the sun invariably causes water-spotting.
Avoid using heavy chemicals on your car’s exterior.
Though heavy-duty chemical products like acetones, lacquer thinners, and bug and tar removers usually won’t cause any harm to stock manufacturer paint, they can potentially be detrimental to the exterior of a car that has been repainted. Often, the second or third owner of a car doesn’t realize that it’s been repainted, and if the repainting job was done with low-quality paint, chemical products can cause major damage. If you decide to use a chemical product, test it first by applying a small amount to a hidden area on your car’s exterior. If there’s no negative impact on the paint after testing it, it’s probably fine to apply to the rest of the car.
Remove sap and bird feces before they harden.
Tree sap and bird feces are both extremely acidic and can easily damage your car’s paint job, so it’s best to immediately wipe these off before they dry and harden. If you find sap or bird feces that has already dried on your car, take care of it as soon as possible—the longer it sits, the worse the damage will be. Common nail polish or alcohol should easily remove the stain, but you can also try acetone or lacquer thinner if you test it first on a hidden area of the car’s exterior.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for auto body shops that have earned the prestigious Diamond Certified award. For B2 Perfection Auto Body, the key to achieving and maintaining high levels of customer satisfaction lies in its name: ensure every step of the body repair process is as close to perfect as possible. "Our name reflects our philosophy," says owner Brad Trost. "This business relies heavily on word of mouth, so it's not enough for our customers to just be satisfied–we want them to be ecstatic about both our work and their overall experience."
B2 Perfection Auto Body has been providing body and collision repair services for all types of vehicles at its Sunnyvale facility since 2005. In addition to handling alignment and suspension repairs, frame straightening, and painting and detailing, the company works with all major insurance companies, provides 24-hour onsite towing, offers local customer pick-up and delivery, and more.
Unlike less experienced auto body shops that prove their reluctance to stand behind their work by offering minimal warranties, B2 Perfection Auto Body backs up all its services with an industry-best warranty that covers all workmanship for as long as customers own their cars. "You really can't beat that," says Mr. Trost. "Compared to manufacturers and other shops in the area, it's the best guarantee you can get. Simply put, we want our repairs to last forever."
To further differentiate itself from its competition, B2 Perfection Auto Body emphasizes the use of cutting-edge technology in every aspect of its operations. "We never stop re-investing in the company, and that includes staying up-to-date with the latest and greatest industry technology and products," explains Mr. Trost. "This approach enables us to be more versatile when it comes to meeting our customers' needs."
