AutoShield Collision provides a complete range of collision repair services for all types of foreign and domestic vehicles at its Santa Clara facility. The company has the training and equipment to handle everything from frame and unibody repairs to scratch removal and body painting, and it backs its workmanship with a lifetime warranty for as long as customers own their cars.
Owner Moises Rodriguez says AutoShield Collision’s personalized service has been a crucial aspect of its success. “We’re very transparent with our customers and we focus on providing them with smooth, stress-free experiences. They know we’re going to produce high-quality results that make their cars safer to drive, and they really appreciate that type of reliability.”
AutoShield Collision takes a meticulous approach to quality control to ensure every customer receives the best possible value. “We’re always watching out for minor details like scratches in fresh paint or chips in windshields, and if we find anything unusual, we’ll immediately notify the customer and fix it,” says Mr. Rodriguez. “Everyone who works here pitches in to make sure each car that leaves our shop is in excellent condition.”
“We understand that our customers’ vehicles are important parts of their daily lives, so we work on them as if they were our own cars, regardless of their age or appearance. Ultimately, we want to build a long-term relationship with every customer and earn their trust so they recommend us to others.”
Being prepared for the auto body repair process can save you time and money.
If you’ve been in an accident and need to have your car’s body repaired, it pays to be as diligent in choosing a shop as you were when you purchased your vehicle in the first place. Consider the following tips for minimizing risk and effectively handling the auto body repair process:
Brace for impact. Make sure you’re satisfied with your insurance policy’s collision deductible. It’s often set at $500, but you can bump it up to $1,000 to save on insurance rates over time. If the accident is your fault, be prepared to pay the full deductible amount out of pocket.
Understand the system. Your insurance company may direct you to its list of approved repair shops. Be aware that these shops receive pre-negotiated rates from your insurance company, so they may be tempted to take shortcuts with your vehicle in order to save money.
Know what to expect when it comes to replacement parts. Many insurance companies want repair shops to use less expensive salvage or generic replacement parts instead of original equipment manufacturer (OEM) parts, which match your vehicle exactly and cost more. You may not have much of a choice if you’re responsible for the accident, but if you’re not at fault, instruct the shop to use OEM parts.
Clarify your rental car expenses. Auto body repairs often take longer than expected, which means you could be forced to drive a rental car for longer than you’d prefer. If you regularly pay a nominal monthly fee for rental car insurance, you might only be reimbursed for the rental of a compact car. If such a small car wouldn’t work for your lifestyle, it might be time to reevaluate your coverage.
Make your sign-off a requirement. Clarify that no work should be done unless you’ve authorized it first, especially if you’re paying the majority of the repair costs. When you pick up your car, carefully look over the bill and make sure everything matches up with the original estimate. If you spot anything you didn’t authorize, call attention to it.
Customer satisfaction is the benchmark of any successful business, but it’s even more important for auto body shops that have earned Diamond Certified. For AutoShield Collision, the best way to keep customers happy is to go the extra mile to provide them with a higher level of care than they’re expecting. “Our attention to detail really sets us apart,” says owner Moises Rodriguez. “We don’t just fix cars and move on—we look for light damage that we can buff out, clean the inside of each car so it looks brand-new, offer courtesy car washes and more.”
AutoShield Collision has been providing collision repair services for all types of foreign and domestic vehicles at its Santa Clara facility since 2011. The company has the in-house capabilities to work on everything from unibody and frame repairs to scratch removal and body painting, and it offers a lifetime workmanship warranty for as long as customers own their cars.
Unlike less experienced auto body shops that take a “hands off” approach to keeping their customers updated on what’s going on with their vehicles, AutoShield Collision prioritizes honesty in every aspect of its operations. “We always tell our customers what to expect, even if it’s not good news,” says Mr. Rodriguez. “They need a repair shop that’s transparent and honest about what needs to be done and how long it will take, so that’s exactly what we do.”
Ultimately, Mr. Rodriguez sees AutoShield Collision’s dedication to quality service as its most important attribute. “We treat every vehicle with the same care and respect that we’d show our own cars, regardless of the shape it’s in,” he affirms. “We know how important our customers’ cars are to their daily lives, so we focus on providing them with high-quality work that gets them back to their normal routines.”
