Auto Collision Experts provides a complete range of body repair services for all types of vehicles at its Sunnyvale shop and its sister location, ASM Auto Body & Repair in Hayward. In addition to handling everything from dent repairs and custom paint jobs to frame replacements and suspension alignments, the company has the capabilities to offer various maintenance services.
General Manager Savi Singh says Auto Collision Experts’ honesty has been a key factor in its success. “We never hold back information from our customers—we let them know exactly what their vehicles need and make sure they feel comfortable before moving forward. We always stand behind our work and do whatever it takes to return each car in excellent condition.”
Auto Collision Experts takes a meticulous approach to quality control to ensure every customer receives the best possible value. “I personally check each vehicle throughout the repair process to confirm that everything has been done correctly, from the prep work to the finishing touches,” says Mr. Singh. “We want each customer to drive away with a big smile, and our detail-oriented service is an important part of that.”
“We understand how stressful it can be to deal with a car accident, so we handle the entire process for our customers so they can focus on getting back to their normal lives. By connecting with every customer on a personal level, we can ensure we’re doing the best work for their specific situation.”
If you have a specialty car and you get into an accident, keep in mind that you probably need specialty repairs.
Years ago, vehicles were mostly the same—clunky, heavy bodies built over clunky, heavy frames. When they were involved in accidents, damage was often limited to the exact area of impact and could be repaired with heavy tools and a lot of force. But vehicles are made differently today, and that’s impacting the types of repairs required and the ability of shops to provide those repairs.
“Newer vehicles, including hybrids, are being made lighter and with different metals than traditional vehicles,” explains Savi Singh, general manager of Auto Collision Experts. “Most modern cars are made with aluminum because manufacturers are focusing on lighter vehicles that get better gas mileage. However, those lighter metals aren’t always easy to repair, and not all auto body shops can fix those parts.”
Shops that are equipped to repair newer, lighter vehicles and have adequately trained technicians can return vehicles to like-new condition. But shops without the knowledge and tools to make repairs correctly may take on difficult jobs and do whatever it takes, even if the results are substandard. “Some shops might use Bondo or putty filler to mask problems rather than actually fixing the vehicle body, but that isn’t going to protect you or your vehicle if you’re in another collision,” cautions Mr. Singh.
So, how can you be sure your shop is able to repair your vehicle in the best, safest ways? Mr. Singh advises talking to shops ahead of time to learn how they fix vehicles and whether they’re able to provide the quality repairs you want for your car. Then, if you ever need the services of a body shop, you’ll already know where to go. He also suggests finding a repair shop that’s independent enough to work toward its customers’ best interests instead of bending to the wishes of insurance companies.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Auto Collision Experts, keeping customers happy comes down to two main factors: working hard and being honest. “Quality really matters to us,” affirms General Manager Savi Singh. “We’re not a huge production shop, so we make sure that we give our best effort to every customer.”
Auto Collision Experts has been providing body repair services for all types of vehicles at its Sunnyvale facility and its sister location, ASM Auto Body & Repair, since 2003. The company has the capabilities to handle everything from dent repairs and custom paint jobs to frame replacements and suspension alignments, and it also offers general maintenance services like brake checks and oil changes.
Unlike auto body repair shops whose managers delegate quality control responsibilities to less experienced employees, Auto Collision Experts provides every job with the hands-on expertise of Mr. Singh himself. “I personally check every car at each stage of the process, from the preparation to the finishing paint touches,” he says. “Also, when the vehicle is finished, I go over it with my crew to ensure nothing was missed. Our customers really appreciate our thoroughness.”
Auto Collision Experts further differentiates itself by making sure its customers understand all of the information that’s pertinent to their vehicle repairs. “We want to be the shop that tells our customers everything,” says Mr. Singh. “We provide them with complete estimates, tell them what types of repairs they need and explain why we need to do them. By connecting with our customers on a personal level, we can make sure they’re satisfied with every step of our service.”
