Question 1

How long will it take to fix my plumbing problem?

Accepted Answer

It’s hard to predict how long a job will take without seeing it first. We usually complete most jobs within one hour, but every situation is different, so we give each client an approximate average time. For example, a sewer takes three to four days to fix, but a water heater takes two to four hours. Replacing a faucet should take less than one hour, but it can sometimes take more if it’s hard to remove the old faucet. Relining a water heater should take 15 minutes to one hour. Also, if we have to go back to the supply house to get a part, that can add to the length of the job.

Question 2

Where do you get your plumbing products?

Accepted Answer

We get all our plumbing products from wholesale plumbing supply houses.

Question 3

What kind of machines do you use for drain cleaning?

Accepted Answer

We use top-of-the-line Spartan sewer machines to clean drains.

Question 4

Do you charge by the hour?

Accepted Answer

No, we charge by the job—if it takes longer than expected or if we have to leave and get parts, the customer doesn’t have to pay more. If you call us to snake out a drain, you’ll still only pay the rate we quote you—even if the job takes several hours. On the other hand, a cheaper plumber who charges less but bills by the hour can take longer and cause you to pay two or three times what you’d expected.

Question 5

Can I trust your employees when they’re in my home?

Accepted Answer

Yes. We hire professional, responsible plumbers whom we know and trust. We conduct background checks on all our employees and check their DMV records every year. We make sure our staff members are responsible plumbers who live in the area and know how to work courteously and safely.

Question 6

Is it important to pull a permit when one is required?

Accepted Answer

Absolutely. We follow every guideline and don’t work on jobs without permits. When a city requires a permit for a job, we take full responsibility and pull it ourselves. We never make our customers responsible for obtaining permits.

SUMMARY UPDATED November 2024

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