Aren Electric Co., Inc. provides a variety of electrical repair and installation services for residential and commercial clients throughout the Peninsula. In addition to handling electrical wiring circuits for appliances, lighting, receptacles and other household applications, the company specializes in electrical panel upgrades, performs comprehensive electrical safety inspections and more.
Owner Gerry Reyes says his favorite part of being an electrical contractor is interacting with clients and utilizing his electrical expertise to help them in difficult situations. “Having an electrical hazard can be very stressful for a lot of homeowners, so our goal is to handle the work professionally and safely so our clients can relax and return to their normal lives. At the end of the day, we want them to be 100 percent satisfied with our work.”
Aren Electric Co. maintains a fleet of service trucks that are fully stocked with thousands of electrical parts, which allows the company to complete repair and installation jobs as quickly as possible. “We call them our ‘mobile warehouses,’” says Mr. Reyes. “By having all those parts at our immediate disposal, we can effectively solve all types of electrical problems.”
“Customer service is our top priority, so we work hard to safely solve our clients' electrical problems and make them feel completely at ease. We understand the importance of listening to our customers–if they ever have a problem or concern, they know they can come to us and we'll immediately take care of it.”
The importance of ground fault circuit interrupters (GFCIs).
The average homeowner might not even know what a ground fault is, but when a house’s ground fault is compromised, it can put the entire property in danger. Basically, a ground fault is an inadvertent electrical path between a power source and a grounded surface. While all electrical devices and appliances are “grounded” to ensure they can be safely operated by consumers, devices can still lose their grounding and divert electrical currents to the nearest channel that provides a path to the ground: the body of the consumer.
This is where the ground fault circuit interrupter (GFCI) comes in. A common safety feature that can be identified as two small buttons located in between the two sockets on an electric outlet, the GFCI’s function is to constantly monitor the power current flowing through a circuit. The moment the GFCI senses even a small disparity between the current flowing into the outlet and the return current, it intervenes by shutting off the power to that outlet. GFCIs are effective because they’re able to quickly sense dangerous situations and interrupt the current before it administers a potentially fatal electric shock. Because of the ever present danger posed by the possibility of a ground fault (particularly when water is involved), GFCIs are required by the electrical code for outlets in bathrooms and kitchens, on the exteriors of buildings, and near swimming pools.
If your GFCI gets tripped, you can just press the reset button to restore power to the circuit—however, it may not reset if an electrical problem is still present. If your GFCI trips frequently, it’s a good idea to call an electrical contractor to come take a look. “A GFCI shouldn’t trip at all unless there’s a ground fault or something that’s shorting,” says Gerry Reyes, owner of Aren Electric Co., Inc. in Daly City. “Either the outlet itself is bad or it has a faulty component, but either way, it’s telling you there’s something wrong that needs to be addressed.”
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for electrical contractors that have earned the prestigious Diamond Certified award. For Aren Electric Co., Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: utilize its vast amounts of industry expertise to provide electrical services that create safe living environments and enable customers to feel at ease in their homes. "We always explain the condition of each electrical system before working on it so the customer knows exactly what to expect," says owner Gerry Reyes. "Our biggest priority is ensuring the safety of our customers, and clear communication is an important part of that."
Aren Electric Co. has been providing electrical repair and installation services for residential and commercial clients throughout the Peninsula and San Francisco since 1994. In addition to handling electrical wiring for switches, circuits, home entertainment systems and other household applications, the company performs comprehensive safety inspections, installs new circuits and outdoor lighting systems, and more.
Unlike less experienced electrical contractors that strive to maximize their workload volume and eschew a detail-oriented business approach in the process, Aren Electric Co. prioritizes quality on every job and takes the necessary time to ensure its work is as safe as possible. "For example, we really take our time when it comes to installing wiring," says Mr. Reyes. "Putting in a wire and making sure the light turns on isn't enough. We route all wires according to the National Electrical Code to make sure everything is safe and supported."
Another attribute that sets Aren Electric Co. apart from its competition is its commitment to taking care of its clients throughout each phase of their projects, including after the work has been completed. "We normally provide a two-year warranty for our work, but we'll continue to back it up after that if necessary," says Mr. Reyes. "If a customer has a problem with work we did in the past, we'll usually come out and fix it for them, which makes them feel happy and valued."