Question 1

Do you offer a warranty?

Accepted Answer

Yes, we offer lifetime warranties on our installations. And the warranty follows the window, not the customer, so if you sell your house, we’ll continue to honor the warranty with the new owner.

Question 2

How long does an installation take?

Accepted Answer

Most of our jobs take between one and three days to complete.

Question 3

How long will my windows be removed from my house?

Accepted Answer

We remove and replace windows in the same day. On any given day, we only take out windows that we’ll replace by day’s end. There’s no exposure to the elements or security issues.

Question 4

What’s the difference between retrofit installations and nail-on or new construction window replacements?

Accepted Answer

A retrofit is an insert window that’s glued to the outside of the house. The window’s existing aluminum frame is left in place and a new window is inserted. We don’t do retrofit windows because it’s nearly impossible to get a good seal, which can lead to mold and other problems. With a nail-on or new construction replacement, on the other hand, we replace the entire window, including the frame. This may mean removing wood trim or chipping away at the stucco. We install new flashing to waterproof the opening and then replace and match any stucco. Finally, we add new trim and duplicate the original construction.

Question 5

What’s the difference between wood and vinyl frames?

Accepted Answer

Vinyl is a hollow-core, non-paintable material. It’s a good entry-level product—it’s inexpensive and requires no maintenance. The downside is the color is limited to white or tan. Wood is somewhat more expensive and needs to be painted and maintained, but it’s a more flexible material and offers a wider variety of colors and styles.

Question 6

What’s the difference between a wood and fiberglass door?

Accepted Answer

A fiberglass door is filled with foam and surrounded by a thin layer of fiberglass. It’s relatively inexpensive, lightweight, requires less maintenance, and is usually better suited to an apartment complex than an individual home. It’s not as durable as wood—as long as it’s properly primed and painted, a wood door will last for 30 to 50 years. Wood is the better all-around product.

Question 7

Do you have a showroom?

Accepted Answer

Yes. You can see a variety of the products we offer at our San Jose showroom, or we can bring samples when we come to your house to conduct the estimate.

Question 8

Do you give free estimates?

Accepted Answer

Yes.

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