Alva Flooring Inc. refinishes, recoats and repairs all types of hardwood floors for residential clients in Alameda, Contra Costa, and Marin Counties. In addition to restoring the beauty of its customers’ old flooring, the company has the training and equipment to install brand-new hardwood floors and related products like base shoe moulding.
Office Manager Isbet Alvarez and Owner Ezequiel Alvarez say Alva Flooring’s company-wide dedication to quality has been an essential element of its success. “We don’t take shortcuts or skip steps when it comes to working on floors, and we make sure the products we use are top-notch. We take a lot of pride in exceeding our customers’ expectations and we love seeing their faces light up when we’re able to bring their floors back to life.”
Alva Flooring, a member of the National Wood Flooring Association, prioritizes communication throughout every project, from keeping clients informed about its arrival times to educating them about their flooring options. “Good communication is important because we’re coming into our customers’ homes, so we want them to feel as comfortable as possible,” affirm Mr. and Mrs. Alvarez. “By being honest and upfront about what they can expect, we’re able to earn their trust.”
“We believe in making a lasting impression on each client, so we take the time to listen to their ideas and make sure they’re satisfied with every aspect of our work. Ultimately, we want to do such a good job that they trust us to come back and refer us to their friends.”
Thinking about doing your own hardwood floor refinishing? Think again.
If your hardwood floors look dull, scratched or damaged, you may think you can save some money by renting a sander and refinishing them yourself, but hiring a professional is a much better option. Here’s why:
Homeowners usually don’t have the right skills and experience.
“It takes skill to run refinishing machines, and that only comes with a lot of practice and experience,” warns Isbet Alvarez, office manager of Alva Flooring Inc. in Oakland. Sanders can be unwieldy and using them incorrectly can permanently damage your floor, walls, and baseboards, so it’s best to let the professionals do the heavy lifting.
Dust can ruin the final finish.
If you don’t use the right sandpaper, technique, equipment or clean-up methods, you can leave scratches and dust on the floor that will become visible, permanent mistakes with the application of stain and sealant. This is an expensive blunder that can only be corrected by a professional.
Quality varies when it comes to machines, stains and finishes.
Rental sanders and vacuums usually aren’t the newest equipment on the market, and choosing the right stains and sealants can be a struggle for those without the right experience. When you leave the process to a professional, you’ll have access to high-quality machinery and an industry expert who knows how to select the right finishes for your specific flooring. “The new sanding machines and water-based finishes have definitely surpassed the level of the old products,” affirms Mrs. Alvarez. “You can achieve better results with these materials, but you have to work with a professional who knows how to obtain and use them.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hardwood floor refinishing companies that have earned the prestigious Diamond Certified award. For Alva Flooring Inc., the most effective way to keep clients happy is to demystify the refinishing process through clear communication. “A lot of people aren’t very familiar with floor refinishing or the products that are used, so we take the time to educate our customers so they feel more comfortable,” says Office Manager Isbet Alvarez. “We’re always honest and upfront about what they can expect, which is important for earning their trust.”
Alva Flooring has been refinishing, recoating and repairing hardwood floors for residential clients in Alameda, Contra Costa, and Marin Counties since 2015. In addition to restoring old flooring, the company has the training and equipment to install brand-new hardwood floors and related products like base shoe moulding.
Unlike less experienced hardwood floor refinishing companies that sacrifice quality for speed, Alva Flooring takes a meticulous approach to every project in order to ensure the best possible results. “From arriving on time to explaining our process to following up after the job is complete, everything we do is designed to provide a great customer experience,” says Mrs. Alvarez. “When we have the same goals as our clients and we’re intentional about achieving them, everything goes smoothly and the work meets everyone’s expectations.”
Alva Flooring further differentiates itself by using industry-best equipment like HEPA filter vacuums, which Mrs. Alvarez says is important for ensuring high levels of quality. “Not every company invests in this type of equipment, but it definitely makes a difference. If you refinish a floor without a HEPA filter vacuum, you’ll find dust in your home for a long time, so we make sure that doesn’t happen. We have the equipment and knowledge to do the job correctly the first time.”
