Allstar Plumbing provides a complete range of plumbing services for residential and commercial clients in Santa Clara, San Mateo, and Alameda Counties. In addition to installing, maintaining and repairing all types of plumbing fixtures, the company has the training and equipment to work on sewer lines, repair and replace water heaters, install copper piping, and more.
Manager Steve Schafer says much of Allstar Plumbing’s success can be attributed to its “customer first” business approach. “We strive to give our customers the best possible value, and that includes keeping their homes clean and bringing certain issues to their attention so they can avoid costly repairs in the future. We put our clients’ needs before our own and draw upon our years of experience to ensure their satisfaction.”
Allstar Plumbing sends a fully stocked box truck to every jobsite, which Mr. Schafer says is important for ensuring quick, efficient work. “Our trucks carry more than 400 different parts, which saves our customers time and money because we don’t have to run to the store if we need something. Ultimately, we want them to think of us as a one-stop solution for all their plumbing needs.”
“Our goal on each job is to create a customer for life, and the best way to accomplish that is to provide excellent work and top-notch customer service at a great value. From the first phone call to our comprehensive follow-up, we adhere to the highest levels of professionalism and workmanship in everything we do.”
To find value in a plumbing company, make sure you synchronize its abilities with your needs.
Homeowners often struggle with choosing the right contractors to work on their homes. Prices, specialties, services and personalities differ, and it can be stressful to determine which company can best meet your needs. Steve Schafer, manager of Allstar Plumbing in San Jose, sheds some light on why pricing varies among plumbing companies. “Larger companies often have higher rates than small companies because they have more overhead,” he explains. “Those companies aren’t able to compete with the prices of plumbers who are barely more than handymen or who have small shops.”
Contractors with brick-and-mortar offices may have to charge more for their services to maintain their facilities and employ office staff, but some customers feel more comfortable dealing with a company that has a physical location. Additionally, plumbers who are licensed, insured, bonded and enrolled in continuing education have to charge higher prices than unlicensed contractors or those that only maintain the bare minimum to legally stay in business. Likewise, companies with more than one plumber on staff may be able to offer faster service, more appointment availability and plumbers who specialize in certain aspects of the trade.
Still, Mr. Schafer warns that homeowners need to check the qualifications of any plumbing company they hire. “Just because a plumber works for someone who has a contractor’s license doesn’t mean that person knows what they’re doing,” he says. In fact, companies can hire anyone and allow them to work under the company license, regardless of whether that individual is licensed. That means the onus is on homeowners to vet each company’s business history, employee training and licensing protocol.
When hiring a plumber or other contractor, it’s important to consider your needs and expectations and interview candidates with those details in mind. This will help you coordinate your needs and their offerings of value, professional qualifications, scheduling, and overall service.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Allstar Plumbing, keeping clients happy comes down to a three-tiered approach: using top-grade materials, offering long warranties, and employing a team of expert plumbers who show up on time and take care of customers’ homes. “Our goal on every job is to create a happy, satisfied customer for life,” says Manager Steve Schafer. “At the end of the day, we want our clients to think of us as a one-stop solution for their plumbing needs.”
Allstar Plumbing has been providing plumbing services for residential and commercial clients in Santa Clara, San Mateo, and Alameda Counties since 1996. In addition to installing, maintaining and repairing plumbing fixtures, the company has the in-house capabilities to work on sewer lines, install copper piping, repair and replace water heaters, and more.
Unlike less experienced plumbing companies that take on too many projects and provide their clients with unrealistic service windows as a result, Allstar Plumbing works with its customers’ schedules whenever possible and stays in contact with them so they know what to expect. “When we set an appointment within a one- to two-hour window, we’ll call right before we come over, and if someone needs us to come out right away, we can usually get a plumber to them within 60 minutes,” explains Mr. Schafer. “We want to be available for our customers at times and prices that work for their lives, even if it’s a weekend or holiday.”
Ultimately, Mr. Schafer sees Allstar Plumbing’s dedication to providing the best possible value as its most important attribute. “The fact that we only use top-grade plumbing products means we’re not the cheapest company out there, but we give long warranties and do every job correctly the first time, so our customers get a great value. We’re consistent and fair, and we follow up after every job to make sure the client is completely satisfied with our work.”