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Alley Cat

Pest Control & Attic & Crawl Space Cleaning
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Alameda  Contra Costa  Marin  San Mateo Counties
Diamond Certified Company Report
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Alley Cat
254 SURVEYS
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  • Rating
6 CONSECUTIVE YEARS
SINCE NOVEMBER 2019
CERT 2565

Diamond Certified Ratings Dashboard

254

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 254 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Alley Cat
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Diamond Certified Researched Articles on Alley Cat

researched article

An Alley Cat technician prepares to work on a client’s home.

Alley Cat specializes in rodent exclusion pest services, which involves rodent cleanup and removal, sanitation and decontamination, and prevention. Over the last decade, the company has used safe, effective, eco-friendly methods to help over 11,000 residential and commercial clients across the Bay Area, including counties such as Marin, Contra Costa, Alameda, San Mateo and San Francisco.

Alley Cat is committed to maintaining the highest standards of excellence and customer service, especially as a family-owned and operated company. “Our goal is to ensure each customer understands their options and feels supported through every step of the process,” says owner Niv Goldman. “We pride ourselves on delivering services that not only resolve immediate issues but also prevent future ones.”

Alley Cat also offers free inspections by highly trained and experienced rodent control professionals, which helps owners further understand the severity of their infestations. “Our staff aren’t just workers; they’re experts who understand the behavior and ecology of rodents, which allows us to offer more effective and long-lasting solutions,” adds Mr. Goldman.

“Our mission is simple yet powerful: to eliminate rodents from your home through comprehensive, effective, long-term results. We identify every entry point, seal gaps with durable materials and sanitize contaminated areas to eliminate pheromones that attract rodents back. Our process is designed to ensure you don’t face the same problem twice. From heavy-duty equipment that removes nests and debris to eco-friendly solutions that decontaminate and deter future activity, our goal is to leave your home rodent-free and better protected than ever.”

When it comes to treating an attic or crawl space rodent infestation, keep in mind that time is of the essence.
“Once rodents gain access to your attic or crawl space, the damage starts happening very quickly,” says Niv Goldman, owner of Alley Cat in Oakland. “As soon as you discover evidence of rodent activity, you should call a professional to come out and inspect the area. By treating the situation early, you can minimize the damage caused by pests.”

Mr. Goldman says there are a few ways in which rodents can cause damage after accessing an attic or crawl space. “A single rodent can lay about 100 pellets a day. So, if there are two rodents in your house, that’s about 200 pellets a day. Multiply that by several more rodents and several more days and you get an idea of the scope of damage they can cause with their droppings alone.” Mr. Goldman adds that rodents also chew through air ducts and electrical wires, which can undermine the safety and energy efficiency of your home’s essential systems. “The faster you get a professional to treat your rodent problem, the less you’ll have to pay for repairing your electrical system and air ducts.”

Even worse, Mr. Goldman says postponing treatment of a rodent infestation can put your health at risk. “Rodents carry viruses and diseases, including Hantavirus, which they disseminate in their urine, droppings and saliva. Because of this, a rodent infestation in your attic or crawl space isn’t just a threat to your home’s integrity—it’s a threat to your health. That’s why it’s so important to call a professional as soon as possible.”

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for attic and crawl space cleaning companies that have earned the prestigious Diamond Certified award. For Alley Cat, the key to keeping clients happy is simple: focus all its efforts on providing effective solutions to their problems. “We understand how disconcerting an attic or crawl space rodent infestation can be, and that’s why we’re committed to providing one-time treatment solutions,” says owner Niv Goldman. “To prove our commitment, we back our work with a three-year warranty.”

Alley Cat has been cleaning and restoring attics and crawl spaces for residential clients in Marin, Contra Costa, Alameda, San Mateo, and San Francisco Counties since 2015. The family-owned and operated company offers a variety of services that are designed to improve indoor air quality (air duct cleaning, rodent proofing, animal waste cleanup, etc.), and it also offers free inspections for its customers’ convenience.

Unlike less experienced attic and crawl space cleaning companies that are careless in their execution, Alley Cat prioritizes quality control in every aspect of its work. “It wouldn’t be a stretch to say we’re obsessed with quality,” affirms Mr. Goldman. “Everyone who works here is quality-oriented, from the lowest ranking employee to upper management. Because of this, our clients can expect the utmost professionalism and complete satisfaction with the final product.”

Another distinguishing attribute of Alley Cat is its sophisticated approach to rodent exclusion. “When rodent proofing an attic or crawl space, a lot of companies won’t keep records of which areas were sealed,” explains Mr. Goldman. “Because of this, if the rodents return, they’ll have to start over from square one to address the issue. In contrast, we use custom software to map all the entry points that were sealed. That way, if the rodents return, we’re able to pinpoint the source of the issue and quickly resolve it.”

Diamond Certified Researched Capabilities on Alley Cat

Service Area

Marin County
Contra Costa County
Alameda County
San Mateo County
San Francisco County
Serving Marin, Contra Costa, Alameda, San Mateo and San Francisco Counties, Including Daly City, South San Francisco, Brisbane, Sunnyvale, Mountain View and Palo Alto

Main Services

Pest Control
  • Ant Control
  • Bed Bugs Treatment
  • Bee Removal
  • Fumigation
  • Mice Extermination
  • Mosquito Control
  • Pest Inspection
  • Rodent Control
  • Termite Inspection
  • Termite Treatment
  • Wasp Nest Removal
  • Wildlife Removal
Attic & Crawl Space Cleaning
  • Attic Cleaning
  • Attic Fan Installation
  • Attic Insulation
  • Attic Mold Removal
  • Attic Remodeling
  • Attic Renovations
  • Crawl Space Cleaning
  • Insulation Removal
  • Radiant Barrier Installation
  • Rodent Proofing
  • Whole House Fan Installation

Additional Services

Rodent Proofing
Pest Control
Attic & Crawl Space Cleaning & Restoration
Animal Waste Cleanup
Insulation
Air Duct Cleaning
Upgrades

Company Info

Hours
Mon
08:00 am - 07:00 pm
Tue
08:00 am - 07:00 pm
Wed
08:00 am - 07:00 pm
Thu
08:00 am - 07:00 pm
Fri
08:00 am - 07:00 pm
Sat
08:00 am - 07:00 pm
Sun
Closed
Closed
Mon – Sun: 8am – 9pm
Website
Contact
Alley Cat

Capabilities Table

Company Name
Alley Cat
Phone Number
DCID Number
DCID5102773303
Managers
Petya Yordanova, Manager
Years in Industry
12 (Niv Goldman)
# of Employees
50
License
1018396, 9411
Memberships
Greenpeace
Insurance
Liability Insurance,
Workers’ Compensation
Founded
2015
Customer Type
Residential
Warranties & Guarantees
East Bay Residences: 3-Year Warranty for All Materials (All Cities in Alameda, Contra Costa and Marin Counties; Serviceable Parts of Santa Clara County [e.g., Mountain View]; and Most of San Mateo County); San Francisco Residences: 1-Year Warranty for All Materials (San Francisco and Parts of San Mateo County, Including Daly City, Brisbane and South San Francisco)
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award

Key Factors

Alley Cat Established in 2015
Established in 2015
Alley Cat Residential Only
Residential Only
Alley Cat Weekend Hours
Weekend Hours
Alley Cat Appointments Available
Appointments Available
Alley Cat Live Phone Call Answers
Live Phone Call Answers
Alley Cat Diamond Certified Expert Contributor
Diamond Certified Expert Contributor
Alley Cat Worksmanship Guaranteed
Worksmanship Guaranteed

Select Photos From Alley Cat

1 of 18Picture of An Alley Cat crew member ensures the client's house is fully protected and prepped for the rodent control professionals to do their work. - Alley Cat
An Alley Cat crew member ensures the client's house is fully protected and prepped for the rodent control professionals to do their work.
Picture of An Alley Cat crew member ensures the client's house is fully protected and prepped for the rodent control professionals to do their work. - Alley Cat
Picture of An Alley Cat rodent exclusion expert carries a heavy-duty HEPA vacuum through a client’s front door. - Alley Cat
Picture of A rodent control expert finalizes the insulation installation and sets mouse traps to ensure no more rodents come back. - Alley Cat
Picture of Alley Cat crew members collaborate to properly execute cleanup, sanitation, decontamination and prevention in an attic. - Alley Cat
Picture of Alley Cat - Alley Cat
Picture of Alley Cat - Alley Cat

Diamond Certified Expert Contributor Advice & Tips

Niv Goldman is owner of Alley Cat, a Diamond Certified company. He can be reached at (415) 523-6064 or by email.

Niv Goldman is owner of Alley Cat, a Diamond Certified company. He can be reached at (415) 523-6064 or by email.

Niv Goldman: Doing the Right Thing

By James Florence, Diamond Certified Resource Reporter

OAKLAND — After a bad experience as an employee, Niv Goldman decided the best way to maintain his professional ethics was to take matters into his own hands. “While working as a salesperson for a large attic cleaning company, I kept getting complaints from unhappy clients,” he recounts. “I tried to work with the company owner to rectify the issue—I didn’t feel right setting expectations higher than what I knew we could...

Read Full Article - Niv Goldman: Doing the Right Thing

Alley Cat Website and External Feeds

Company Suggested Links

FAQs

By Alley Cat

How do you seal entry and exit points during rodent proofing?

What does your warranty cover?

Can you provide same-day estimates or complete jobs on the same day?

Do you service commercial properties?

Do you offer rodent pickup services?

Do you service outdoor areas like yards, trees, bushes and cars?

What kinds of rodents do you service?

Alley Cat Ratings and Survey Responses

diamondcertified logo
Alley Cat
254 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
6 CONSECUTIVE YEARS
SINCE NOVEMBER 2019
CERT 2565

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 254 Verified Customers

Heather M.

I would say the people, Shawn and Tina, as I've had rat situations before, and it's unpleasant having to deal with rats and their droppings. They make it somewhat pleasant and Shawn is super knowledgeable.

The people, their knowledge, and their confidence in their ability to do a good job, Shawn was knowledgeable and made an effort to get into the nooks and crannies where other workers wouldn't. He wanted to get in and have a complete picture. The estimate was super detailed, easy to read, and a super easy sale. They document with pictures, all electronic, and it was sent all through email, so that made it easy.

Verified Customer of Alley Cat, 1 of 254

10 Quality
Yes Loyalty
S.G.

I keep recommending Alley Cat to all of my friends, and whoever helped me, she's pretty awesome. Whenever I asked them, they just helped me, so I'm really happy with it.

The customer service is awesome. I talked to them and they said the garage isn't included, but the lady that I talked to gave it to me complimentary. They set up traps and now I don't have any problems.

Verified Customer of Alley Cat, 2 of 254

10 Quality
Yes Loyalty
Ken C.

Excellent job, excellent service, and they came out fast They came 3-4 visits until there were no more rats, so very good. I would recommend them to my friends.

They're professional. They got rid of the rats for us, so they do a very good job. They did what they emphasized.

Verified Customer of Alley Cat, 3 of 254

10 Quality
Yes Loyalty
M.Z.

They were thorough, professional, really comprehensive and actually solved our problem that nobody has ever been able to, so that's very exciting.

They solved the problem.

Verified Customer of Alley Cat, 4 of 254

10 Quality
Yes Loyalty
Kasper K.

They were just very punctual. They resolved the issue, and they followed up as they said they would. I just thought they did a good job.

The fact that they got rid of the rats

Verified Customer of Alley Cat, 5 of 254

10 Quality
Yes Loyalty
Rob D.

They actually respond to you. I called others and they never called me back. When you have rats in your attic, you need them to respond.

Very responsive and did a really good job, I have used them twice for two different houses.

Verified Customer of Alley Cat, 6 of 254

10 Quality
Yes Loyalty
Mary H.

They came when they said they would. They were neat, everything was cleaned up when they left, and it was a pleasant experience.

They got the job done, no mice.

Verified Customer of Alley Cat, 7 of 254

10 Quality
Yes Loyalty
Krista G.

It was a very convenient and high-quality service. I liked how they integrated so much technology into the whole process.

They were very professional and explained what they were doing, but didn't make us see the rodents.

Verified Customer of Alley Cat, 8 of 254

10 Quality
Yes Loyalty
Louise R.

They were knowledgeable and they shared their knowledge with me. I feel like I know how to deal with rodents better now.

Polite and shared their knowledge

Verified Customer of Alley Cat, 9 of 254

10 Quality
Yes Loyalty
Emily S.

They're professional and they took care of the issues in the house, so overall, I think it's simple and professional.

I think the follow-up and having that timely support

Verified Customer of Alley Cat, 10 of 254

10 Quality
Yes Loyalty
Vita W.

They're good and have good people.It was professionally done and solved the problem, but they're expensive.

They provide good quality and are nice people.

Verified Customer of Alley Cat, 11 of 254

10 Quality
No Loyalty
Mila S.

I would recommend them. They were thorough. I really liked that they did sanitizing and deodorizing.

Sanitizing and the fact that they came in a big group of people to get it done quickly, so I was able to get on with my day.

Verified Customer of Alley Cat, 12 of 254

10 Quality
Yes Loyalty
Robert R.

They are knowledgeable, helpful, reliable, professional, know their business. and have fair prices.

Accommodating, polite, very thorough and they know their business. I was very impressed with their business model.

Verified Customer of Alley Cat, 13 of 254

10 Quality
Yes Loyalty
Joseph W.

They're a very good company and will take care of your rodent issue and fix any issues right away.

They have competitive pricing and good quality workmanship.

Verified Customer of Alley Cat, 14 of 254

10 Quality
Yes Loyalty
Burt Y.

They're reliable, they show up when they're supposed to and they explain everything very clearly.

They did the job effectively and they communicated very clearly what we should expect.

Verified Customer of Alley Cat, 15 of 254

10 Quality
Yes Loyalty
David D.

Great communication, fast, knowledgeable, and they put up with all of my schedule constraints.

It's an awesome service.

Verified Customer of Alley Cat, 16 of 254

10 Quality
Yes Loyalty
Barbara F.

Great service, professional, and they stand behind their work. They have a 3-year guarantee.

Customer service, and their professionalism in performing the service at the house

Verified Customer of Alley Cat, 17 of 254

10 Quality
Yes Loyalty
Oytun A.

They were super professional, on time, addressed issues very quickly and fixed the problem.

I saw rat droppings the next day, called them, and they came out right away for a follow-up visit.

Verified Customer of Alley Cat, 18 of 254

10 Quality
Yes Loyalty
Ashley S.

Their customer service is very responsive, and their service is amazing. I appreciate that.

Probably the customer service, attentiveness, and the follow-up

Verified Customer of Alley Cat, 19 of 254

10 Quality
Yes Loyalty
Teresa S.

They were really great, timely, and explained everything really well, thorough, and quick.

I don't know. They seemed like they knew what they were doing.

Verified Customer of Alley Cat, 20 of 254

10 Quality
Yes Loyalty
Karen B.

The work was done efficiently and in a timely manner. The technician was knowledgeable.

I like the expertise.

Verified Customer of Alley Cat, 21 of 254

10 Quality
Yes Loyalty
Tania V.

They have good customer service. They're very responsive and very busy, so book early.

I liked the customer service and I thought they did a very thorough job as well.

Verified Customer of Alley Cat, 22 of 254

10 Quality
Yes Loyalty
Jim M.

Alley Cat was a quality business, a little expensive, but well worth it in my opinion.

I liked how thorough they were. They identified the problem and they treated them.

Verified Customer of Alley Cat, 23 of 254

10 Quality
Yes Loyalty
Jesse S.

They were great. They did what they were supposed to do and the price was reasonable.

They were quick to respond.

Verified Customer of Alley Cat, 24 of 254

10 Quality
Yes Loyalty
Theresa G.

I thought they were professional. They did the job quickly and at a reasonable price.

They did the whole thing well. I was really happy with what they had done.

Verified Customer of Alley Cat, 25 of 254

10 Quality
Yes Loyalty
Lisa L.

Every one was very polite and made it a pleasant experience. I have recommended them.

They were really good. The service started with my dad, and he passed away during the process, but they were great. I was able to just pick up the phone and they took care of everything, which was really helpful.

Verified Customer of Alley Cat, 26 of 254

10 Quality
Yes Loyalty
Kaleb L.

They are good, to the point, and they follow-up free of charge if they need to.

They were pretty honest and they did good work.

Verified Customer of Alley Cat, 27 of 254

10 Quality
Yes Loyalty
Virginia B.

They were on time and did what they were supposed to do. I could count on them.

I was happy they did the job. I have no more rats. They did it in a timely fashion, and if there was a problem, they came back right away and resolved it.

Verified Customer of Alley Cat, 28 of 254

10 Quality
Yes Loyalty
Barbara A.

They provided outstanding service and I was very impressed with what they did.

They were very efficient, they solved my problem, and they cleaned out my crawl space in my garage. I'm confident they solved my problem with the rodents.

Verified Customer of Alley Cat, 29 of 254

10 Quality
Yes Loyalty
Sharon B.

They were efficient, they got rid of the rats and they were easy to work with.

They got rid of the rats.

Verified Customer of Alley Cat, 30 of 254

10 Quality
Yes Loyalty
Tom L.

They're efficient, got the job done, the warranty is good, and we liked them.

They got rid of the rats.

Verified Customer of Alley Cat, 31 of 254

10 Quality
Yes Loyalty
Katherine L.

It's a very good place that knows what they're doing and they do a good job.

They got the job done.

Verified Customer of Alley Cat, 32 of 254

10 Quality
Yes Loyalty
John F.

They do a quality job and are very thorough, which alleviated our situation.

Responsiveness, the quality of the treatment and the follow up

Verified Customer of Alley Cat, 33 of 254

10 Quality
Yes Loyalty
Susan V.

They were responsible, responded quickly, and did a good job of cleaning up.

Responsiveness

Verified Customer of Alley Cat, 34 of 254

10 Quality
Yes Loyalty
Damien C.

Affordable, quick, professional, and they did the job right the first time.

That they did the job right the first time

Verified Customer of Alley Cat, 35 of 254

10 Quality
Yes Loyalty
John W.

They do a thorough job and keep coming back to make sure it is done right.

Kept me informed.

Verified Customer of Alley Cat, 36 of 254

10 Quality
Yes Loyalty
Susan S.

They did a good job and they came when they said they were going to come.

They did a good job and they came when they said they were going to come.

Verified Customer of Alley Cat, 37 of 254

10 Quality
Yes Loyalty
Priscilla W.

They were professional, on time, and the work promised was what got done.

They did the work as promised and it was on time.

Verified Customer of Alley Cat, 38 of 254

10 Quality
Yes Loyalty
Arlene M.

They're reliable, keep you informed, reasonably priced and do good work.

I like their guarantee. They came back.

Verified Customer of Alley Cat, 39 of 254

10 Quality
Yes Loyalty
Kelli P.

If they have an infestation problem, we highly suggest trying them out.

They were really thorough, knowledgeable and quick.

Verified Customer of Alley Cat, 40 of 254

10 Quality
Yes Loyalty
Marie M.

They were thorough and did a good job. We didn't have anymore problems.

They're friendly and took care of anything we needed. We had a dead rat one time, and they came out and took care of it.

Verified Customer of Alley Cat, 41 of 254

10 Quality
Yes Loyalty
M.S.

They were great, on time, easy to deal with, and professional for sure.

Nothing in particular, we were satisfied with the overall service.

Verified Customer of Alley Cat, 42 of 254

10 Quality
Yes Loyalty
Gene M.

They did a good job on my property. They got rid of the mouse problem.

They did a good job.

Verified Customer of Alley Cat, 43 of 254

10 Quality
Yes Loyalty
Pete H.

We stand by it, because we have not had a problem since the exclusion.

I liked them coming back to make sure we were sealed off.

Verified Customer of Alley Cat, 44 of 254

10 Quality
Yes Loyalty
Dan P.

Our experience has been positive and they have a good response time.

They did what they were supposed to do in a timely basis.

Verified Customer of Alley Cat, 45 of 254

10 Quality
Yes Loyalty
Katherine Q.

They were incredibly professional, very clean, and got the job done.

They were incredibly professional, very clean, and got the job done.

Verified Customer of Alley Cat, 46 of 254

10 Quality
Yes Loyalty
Ursula R.

They're very friendly and I felt comfortable with them in my house.

I like the friendliness and they understood what I needed.

Verified Customer of Alley Cat, 47 of 254

10 Quality
Yes Loyalty
Suzanna H.

They did a great job and they found the problem we were having.

They were professional, efficient and got the job done.

Verified Customer of Alley Cat, 48 of 254

10 Quality
Yes Loyalty
John S.

Quality work, knowledgeable, just overall excellent performance

Just professionalism, I think

Verified Customer of Alley Cat, 49 of 254

10 Quality
Yes Loyalty
Aiden G.

Very professional and complete, not the cheapest, but worth it

Completeness of the service

Verified Customer of Alley Cat, 50 of 254

10 Quality
Yes Loyalty