A Ramos Construction, Inc. provides a wide range of general construction services for residential clients in Contra Costa and Alameda Counties. In addition to building room additions and remodeling kitchens and bathrooms, the company has the in-house capabilities to perform foundation work; install windows, doors and various flooring products; restore water and fire damage; and more.
Owner Roberto Ramos says much of A Ramos Construction’s success can be attributed to its dedication to quality in every aspect of its work. “We want to offer our clients the best possible quality, so we take the time to answer their questions, educate them about their options and make sure they’re getting exactly what they want. Whatever they have in mind, we have the skills and knowledge to bring it to life.”
A Ramos Construction prioritizes clear communication throughout each phase of the remodeling process, which Mr. Ramos says is important for ensuring first-rate results. “There are always hiccups with construction work, but we keep our clients informed any time there’s an issue so there are no surprises. By calling, texting or emailing them with project updates, we’re able to keep them up-to-date and ensure they have great experiences.”
“Whenever we start a project, our goal is to make the client happy and turn their remodeling dreams into reality. For more than two decades, our mission has remained the same: deliver high-quality work, on time and within budget.”
When taking on a remodeling project, don’t underestimate the importance of a written, detailed contract.
Many homeowners are concerned about the bottom line when it comes to comparing bids for a remodeling project, but an even more important aspect to consider is the content of your written contract. Not only does the contract put everyone on the same page as far as expectations are concerned, it can also serve as an important legal record if the contractor fails to deliver what was agreed upon.
You should be wary of any construction contract that doesn’t meticulously spell out the details of the job. For example, when writing a contract for a foundation replacement, a contractor may simply put “replace foundation” and a corresponding price. However, this fails to address the numerous details that factor in to a foundation replacement, such as a breakdown of materials, the dimensions of the installation and an explanation of the methodology to be employed.
When a contract is vague, it not only leaves room for mistakes, it can also give a dishonest contractor the opportunity to exploit the situation by charging for extras and adjustments throughout the job. For this reason, it’s not uncommon for the lowest bids to wind up being the highest. In contrast, by thoroughly laying out what’s entailed for each phase of the job, a comprehensive contract will allow you to see where your money is going.
While some contractors use change orders as a means to exploit clients, they’re still a necessary aspect of the construction process. However, as extensions of the original contract, they too need to be spelled out in detail. Whenever changes occur, they should be documented to avoid any confusion about the additional scope of work and cost.
Besides a thorough description of the work to be done, another important thing to look at in a contract is the terms and conditions—they spell out what is and isn’t included in the project and define the respective liabilities shared by the homeowner and contractor. While some contractors neglect to include terms and conditions, the CSLB requires all contracts to state them because they provide a legal contingency for dealing with issues that may occur during or even after the project.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For A Ramos Construction, Inc., the key to keeping clients happy is simple: provide them with the best possible quality for their investments, regardless of the size of their projects. “We strive to turn our clients’ ideas and dreams into reality,” says owner Roberto Ramos. “We know they’re always weighing price versus quality, so we make sure they see the quality we offer in both our work and customer service.”
A Ramos Construction has been providing general construction services for residential clients in Contra Costa and Alameda Counties since 2006. In addition to remodeling kitchens and bathrooms, the company is qualified to build room additions; install windows, doors and flooring products; perform foundation work; restore fire and water damage; and more.
Unlike less experienced contractors that ignore or minimize their clients’ questions, A Ramos Construction emphasizes consistent and honest communication throughout every project. “We always keep our clients well-informed,” affirms Mr. Ramos. “We explain how the job is going, answer their questions and educate them about what they need to do to keep the project running smoothly, which they really appreciate.”
To further differentiate itself from its competition, A Ramos Construction takes the time to ensure each project is done correctly rather than rushing to get it done and move on to the next job. “Sometimes we have to find solutions to tough issues in a home by focusing on framing, structure and engineering, and that means spending more time to get the job done right,” explains Mr. Ramos. “By taking care of underlying issues, we can ensure our clients get great results, which is what they want in the first place.”
