Absolute Plumbing and Drain offers a wide range of services to residential and commercial clients in Contra Costa County and parts of Solano and Alameda Counties. The company has the in-house capabilities to handle everything from underground construction work (trenchless sewer replacements, storm and French drain installations) to renovation projects like kitchen and bathroom remodels and plumbing repairs and installations (faucets, toilets, water heaters, filtration pumps, sewer and waste pipes, hydro flushing, descaling, camera inspections, leak detection).
Owner Hamid Rod Tehrani says Absolute Plumbing and Drain’s ability to troubleshoot complicated issues has been a crucial part of its success. “We love taking on difficult projects and producing quality results. Each job has its own unique challenges, so it’s very rewarding when we’re able to solve a customer’s problem and leave them completely satisfied.”
Absolute Plumbing and Drain communicates with its customers throughout their projects and takes the time to explain every aspect its work, which Mr. Tehrani says is important for establishing trust. “We always make sure our customers understand what we’re doing and how they can avoid similar issues from happening in the future. We draw upon our years of experience to provide them with the best possible service, and they really appreciate that.”
“We treat our customers like people, not dollar signs. We know how stressful it can be to have plumbing problems, so we’re dedicated to providing every customer with high-quality service at a fair price, regardless of the size or scope of their job.”
When it comes to hiring a plumbing company, it’s smart to shop for quality and value.
Many people who have problems with their faucets or toilets are tempted to call a plumbing company that offers the lowest bid, but experts say you won’t do yourself any favors by blindly choosing the cheapest plumber. In fact, according to Hamid Rod Tehrani, owner of Absolute Plumbing and Drain in Concord, the most important thing homeowners should know about the plumbing industry has to do with cost. “You shouldn’t go with the cheapest plumber because you’re going to pay for it later,” he says.
But that doesn’t mean you need to go with the most expensive company, either. According to Mr. Tehrani, it all comes down to finding the right fit for your job. “If you want to replace a fixture and have the time, you can educate yourself and choose the right person for your project.”Mr.
Tehrani says that’s particularly important for avoiding fly-by-night companies that bring employees into the area from other towns, stay in cheap hotels for a few days or weeks, and make money by doing a lot of cut-rate jobs before moving on to another area. While their rates may seem unbeatable and they don’t advertise the fact that they’re not local, consumers who choose to hire these companies can find themselves stuck when their jobs fail or they need to make warranty claims. Not only that, they have to hire another plumber to fix the job, effectively paying for it twice. And if the work wasn’t up to code, they could be liable for repairs or replacements if they try to sell their homes.
Instead, Mr. Tehrani recommends doing some research about your plumbing needs by calling local city or county agencies for information. “Those inspectors have tons of knowledge, and they hear stories every day,” he shares. “They’re some of the best people to call for advice. They can’t refer you to a company, but they can educate you regarding your situation.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Absolute Plumbing and Drain, the best way to keep customers satisfied is to take an honest, informative approach to their jobs. “We lay out all of the information before our customers make any decisions,” says owner Hamid Rod Tehrani. “They really like that type of honesty. We just want our customers to be informed—most of the time, our work is concealed underground or inside walls, so we believe they deserve to have as much information as we can give them.”
Absolute Plumbing and Drain has been providing plumbing services for residential and commercial clients in Contra Costa County, Solano County, and parts of Alameda County since 2002. The company has the in-house capabilities to install and repair everything from sewer and gas lines to fixtures and water heaters.
In contrast to many of its competitors, Absolute Plumbing and Drain appreciates the challenges of atypical jobs. “We really like troubleshooting,” affirms Mr. Tehrani. “Finding solutions to complex problems keeps us fresh and engaged with our work. We always say, ‘Leave the hard jobs for us.’ We’ll crawl underneath a house to solve a problem that three other companies weren’t able to fix.”
Another distinguishing attribute of Absolute Plumbing and Drain is its refusal to engage in high-pressure sales tactics. “We aren’t in business to compete, and our employees are never pressured to sell products or services to get ahead,” explains Mr. Tehrani. “That might not be a popular business model, but we’re proud of it. We use quality parts, choose materials made in the United States whenever possible and treat our customers like family.”
