Keys to Being a Reliable Customer of a Home Repair Company

by Matt Solis

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It's the home repair company's responsibility to repair your home using quality products and dependable techniques, but you play a big part in the success of your project, too. Here are a few simple steps you can take to be a good customer when hiring a handyman.

  • Before you hire a home repair company, restate your expectations and goals, and reiterate to the representative your understanding of the agreement. Most problems with local home repair service companies occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
  • Ask your handyman if you should call to check on the progress or if he will call you with updates.
  • Be sure your service representative has a phone number where they can reach you at all times while they're repairing your home. The work will move along more smoothly if your handyman can reach you for any necessary updates, questions or work authorizations.
  • Be clear and upfront with the handyman. Let them know the long-term outcome you're expecting and specific ways they can satisfy your expectations.
  • When your contractor contacts you, return calls promptly to keep the work on schedule.
  • Pay for the home repair company’s work promptly.

Why is it important for you to be a good customer? Home repair companies appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved. 

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