FAQs for Home Repair Companies

by Matt Solis

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Q: Why choose a Diamond Certified home repair company?
A: Diamond Certified helps you choose a handyman with confidence by offering a list of top rated local companies that have passed the country's most in-depth rating process. Only home repair companies rated Highest in Quality and Helpful Expertise® earn the prestigious Diamond Certified award. Most companies can't pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee, so you'll feel confident choosing a Diamond Certified company.

Q: Do home repair companies guarantee their work?
A: Most quality home repair companies guarantee their work. If you have a problem, you can call them and they will fix it for no extra charge.

Q: Do home repair companies offer incentives or discounts?
A: This depends on the company. Some home repair companies do offer a senior citizen discount.

Q: What is a home repair company's stance on jobsite cleanliness?
A: Most quality home repair companies will listen to the client's cleanliness preference and respond accordingly. The cleaner they make a jobsite, the more time it will take to perform the job. If a client's desire is to come home to a clean house each night, they will completely clean and dust it. However, if they want the work to be done as quickly as possible, they will put up a vapor barrier and spend more time building.

Q: How soon can a home repair company begin working on my project?
A: A home repair company will ask you about your desired outcome. For example, when do you want the project completed? Based on your needs, the handyman will be able to respond with whether or not they can meet your needs appropriately based on your timeline needs.

Q: How does a home repair company handle security on site?
A: Most clients give the home repair company keys and alarm codes. Reputable companies do not have a problem with their crew stealing from their clients.

Q: Do home repair companies use lockboxes?
A: Using a lockbox depends on the site as some jobs last four hours and other jobs last four months. Many times, a home repair company works with their clients to find space in their basement or garage for securing tools and other valuables.

Q: If I want a home repair company to do some work for me, how do I go about arranging it?
A: The first step is to give them a call and describe the job. If it is a larger project, the home repair company can work up an estimate for you. If it is a smaller job, most home repair companies will send out a person to work by the hour as that would be more economical for you. A quality handyman will do whatever fits into your lifestyle and is compatible with the way you prefer to do business.

Q: Will the home repair company buy the materials I need for a project?
A: Most home repair companies are in a position to buy all the materials for the job and just bill you at the end.

Q: Does a home repair company educate potential clients on the details of a job?
A: Yes. A quality home repair company will provide you with all of the information and support you need. They know the questions to ask in order to get the information they need to get a good idea of what you as a client need done.

Q: Does a home repair company provide regular maintenance of larger properties?
A: Many home repair companies provide maintenance management of larger properties, including rental properties.

Q: Do home repair companies charge a minimum?
A: Many handymen have an hour minimum if they come out to do a job.

Q: How does a home repair company charge for work?
A: Many handymen charge based on a specific bid basis. They will visit the client's home for an assessment and give them a price before the job begins. If the amount is going to change from the original plans, it should require a contract revision.

Q: How does a home repair company handle changes to work plans?
A: Changes to the price or scope of work on any contract are not made until the client has signed a written change order that defines the specific changes and pricing. Most change orders result from unforeseen conditions revealed in the course of the original job, and these conditions are corrected before the original work is continued.

Q: Does a home repair company guarantee their work?
A: A quality home repair company will guarantee their work in writing for a minimum of one year.

Q: Will a home repair company give a free estimate?
A: Some handymen do provide free estimates. Other handymen do charge a small fee to come to the site and price a job if you're only seeking an estimate. However, if you choose to hire that particular company, the fee is refunded at a later date.

Q: How long will my project take to complete?
A: This depends on the project. A good home repair company can give you realistic time frames instead of just telling you what you want to hear. The company will be able to prepare you for the entire process by explaining what time they are going to arrive every day, how many days a week they will be onsite, what the flow of the job will be, etc.

Q: Can a home repair company do my project in phases if I need to control my budget?
A: Most definitely. The company can help you prioritize the work by pointing out critical portions that should be handled immediately and less important portions that can wait. A good home repair company will figure out a plan that sticks to your budget while getting the job done. 

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