Be a Good Appliance Repair Customer
by Matt Solis
It’s the appliance repair company’s responsibility to repair your appliances, but you play a big part in the success of your job, too. Here are a few simple steps you can take to be a good customer when hiring an appliance repair company.
- Be clear and upfront with the appliance repair company representative. Let them know what you want, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
- Pay for the appliance repair company’s work promptly
- Ask your appliance repair company representative if you should call to check on the progress or if they will call you with updates regarding the delivery of your new appliances
- Make sure your service representative has a phone number where they can reach you at all times. The work will move along more smoothly if your appliance repair company representative can reach you for any necessary updates or questions.
- When your appliance repair company representative contacts you, return the call quickly to keep the work on schedule.
- Before hiring an appliance repair company, restate your expectations and goals, and reiterate to the appliance repair company representative your understanding of the agreement. Most problems with local appliance repair companies occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
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