Whether you're in the market for a garage door upgrade or you want to transform your cluttered garage into a well-organized space, this guide is your go-to resource. Learn how to make your garage as functional and efficient as possible.

The Homeowner's Guide to Garage Doors & Organizing

HAYWARD — A common scenario experienced by homeowners is a garage door that’s stuck in the open position, which is usually accompanied by a blinking overhead light and clicking sound. If you experience this, you may think you need to call a professional. However, in most cases, this issue stems from a problem with the safety sensors, which is something you can usually solve yourself. Situated at about ankle height on either side of the door, the safety sensors protect against door-related injury and damage. Either sensor has an “eye,” which enables it to transmit a signal to the other. In order for the door to function properly, these two eyes need to be in alignment. Read more

<h1>Steve Moore: A Fresh Opportunity</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
DUBLIN — As a union tradesman, Steve Moore was in between projects when he decided to take advantage of a fresh opportunity. “Before I got into residential HVAC, I was working out of a union shop in San Francisco,” he recounts. “I had just finished a big project and was waiting around for the next job, as is often the case with union work, and in the meantime I started doing jobs for friends and family. It wasn’t long before I realized waiting for union jobs didn’t make much sense when I had people ready to give me work. Ultimately, I decided to leave the union and start doing residential HVAC work, and that’s what I’ve been doing ever since.”
Today, as owner of Moore Mechanical Heating &amp; Air Conditioning, Steve says his favorite part of his job is interacting with employees and customers alike. “I enjoy training my employees and watching them grow and be successful in the industry. Of course, I also get a lot of satisfaction from providing our customers with a high level of expertise and professionalism.”
A resident of Danville (where he lives with his wife, Wendy), Steve expresses his appreciation for the character of Bay Area work and life. “We’re very lucky in that we have both great weather and access to outdoor activities with the beach and mountains close by. From a business perspective, the Bay Area offers everything from excellent demographics to cutting-edge technology, so it’s great being able to offer the best systems to customers who appreciate quality.”
Outside of work, Steve engages in a variety of active pastimes, from outdoor pursuits to charitable activities. “I’m an avid cyclist and enjoy both mountain biking and road biking, the latter of which I do somewhat competitively,” he says. “I also do a lot of camping in the mountains with my family. Other than that, my wife and I are very involved in our church and like taking part in missions, both locally and abroad.”
In regard to a professional philosophy, Steve espouses the importance of the customer experience. “We’re committed to providing our customers with a great experience from start to finish,” he affirms. “This starts with the initial phone call and goes all the way through the job’s completion. We want each customer to feel great about the decision they made in hiring us, to the point where they can’t help but tell their friends and family about it.”
When asked the first thing he’d do if he were to retire tomorrow, Steve says he’d take his cycling hobby to a new locale. “I’d go for a week-long cycling trip in Italy. Of course, long-term, I would continue contributing to my business through training and teaching, and just make sure it continues to be healthy going into the future.”
Ask Me Anything!
Q: Coffee or tea? A: Coffee.
Q: If you could live in the city or the country, which would you choose? A: The country.
Q: What’s your favorite sports team? A: The San Francisco 49ers.
Q: Did you play any high school sports? A: I played football and wrestled.
Q: Do you collect anything? A: Old-fashioned, wall-mounted thermometers.

Owner

Amie Prendergast is owner of Precision Door Services of the Bay Area, a Diamond Certified company. She can be reached at (408) 389-5057 or by <a href="http://www.diamondcertified.org/contact/precision-door-services-of-the-bay-area" target="\_self">email</a>.

Amie Prendergast: Relational Rewards

SAN JOSE — When purchasing a replacement garage door, smart choices can help you make the most of your investment. Here are a few tips: Consider money-saving alternatives. A high-end, carriage-style wood door can cost more than $10,000. For a fraction of that price, you can Get a metal door with the same design that provides a nearly identical look. Invest in an insulated door. An insulated door is essentially two single-panel doors with a piece of foam inserted between them. For a slightly higher cost, you’ll essentially get double the durability and longevity of a single-panel door, so it’s well worth the additional investment. Consider customized door track options. Read more

<h1>Cory Wikstrom: Working in Doors</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
SAN JOSE — Starting in his early 20s, Cory Wikstrom has spent nearly his entire professional career working in doors—garage doors, specifically. “Right out of high school, my younger brother got a job with a garage door company owned by his friend’s family,” he remembers. “It seemed like a good job, so I decided to apply and got hired. I spent the next eight years there before moving on and working for a few other garage door companies.”
Eventually, Cory started talking with his friend/co-worker Chad Wolffe about starting their own garage door business. However, one element was still missing. “While Chad and I had lots of knowledge and experience, we needed someone with a strong sales and administrative background—someone who knew how to keep books and get the phones to ring,” he explains. “We found that someone in Mike Fahey, who had managed the company Chad and I were working at. Together, we officially launched our own business in 2018.”
Today, as secretary of Vulcan Garage Services Inc., Cory wears more than a few hats. “I handle pretty much anything from answering the phone to training our technicians to doing installations,” he says. “If we get a call from outside the area our technicians are working in, I’ll often run out and take care of it.”
A resident of South San Jose, Cory spends the bulk of his time outside of work with his family. “My wife, Missy, and I have four kids, three of whom still live at home,” he details. “We enjoy activities like bowling, hiking at Almaden Quicksilver County Park and spending the day at Pismo Beach. We also have two dogs, a German Shepherd and a Great Pyrenees, so we’re always looking for new dog parks and hiking trails.”
In regard to his professional career, Cory espouses the importance of honesty. “At my old job, I’d actually get in trouble for being too honest with customers,” he laughs. “If a customer asked me, ‘Do I need to replace this part?’ I’d tell them the truth, even if that meant less money for the company. A lot of guys would be happy to sell the customer something they didn’t need, but that seemed wrong to me. Plus, when you’re honest, it usually pays off in the form of a good reputation and increased customer loyalty.”
Ask Me Anything!
Q: If you could travel anywhere in the world, where would you go?
A: Australia.
Q: Are you an early bird or a night owl? 
A: An early bird.
Q: What’s your favorite local restaurant? 
A: Pizza Jack’s in San Jose. They have the best calzones.
Q: What’s your favorite sports team? 
A: The San Francisco Giants.
Q: What’s your favorite kind of music?
A: I’m all over the board. I probably listen to country music the most, but I also like hip-hop and even classical.

Secretary

A glimpse into the life and career of Cory Wikstrom, secretary of Vulcan Garage Services Inc. in San Jose.

Cory Wikstrom is secretary of Vulcan Garage Services Inc., a Diamond Certified company. He can be reached at (408) 827-8993 or by email.

Cory Wikstrom: Working in Doors

SAN JOSE — Like any mechanical device, a garage door has a lot of moving parts that require periodic maintenance. Fortunately, maintenance is pretty simple for a garage door. All you need to do is lubricate its rollers, hinges and other moving parts with a white lithium or silicon spray. By doing this twice a year, you’ll keep your garage door operating smoothly, as well as extend its lifespan and avoid costly repairs. Keep in mind that if your garage door makes a lot of noise while opening and closing, this should raise a red flag. Lubrication may not always do the trick, so if your door is still noisy despite ongoing maintenance, Read more

<h1>Chad Wolffe: A Fitting Career</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
SAN JOSE — When Chad Wolffe first looked into becoming a garage door technician, he found it was a good fit in more ways than one. “Before I got into garage door service, I was a technician for DirecTV,” he recounts. “One thing I didn’t like about my job was that I always had to access hard-to-reach places. If I wasn’t up on a 40-foot ladder, I was squeezing into a tight crawl space or attic. Being a larger guy, this was a constant struggle. Eventually, I decided to look for a different line of work and put my resume online. Soon after, I was contacted by a garage door service company and agreed to go on a ride-along. I immediately liked it—not only was it a good fit for my skill set, it didn’t require any tall ladders or crawl spaces!”
From that point, Chad’s professional path took several turns, from starting his own garage door business to joining the police force. “When my garage door business slowed down, I decided to switch gears and follow my lifelong dream of becoming a police officer,” he says. “After about two years on the force, I decided it wasn’t for me, so I went back to doing what I knew best.” A few years later, Chad joined forces with his friend/co-worker, Cory Wikstrom, and their former manager, Mike Fahey, to start an independent garage door service company.
Today, as CFO of Vulcan Garage Services Inc., Chad says his favorite part of his job is watching his employees grow. “When we started, rather than hiring seasoned technicians, we intentionally hired people with no prior industry experience. That way, we wouldn’t get technicians who had already developed bad habits—we could teach them the right way from the start. It has been very rewarding to watch our guys go from knowing nothing to being successful and loving their trade.”
A resident of San Jose (where he lives with his wife, Jennifer, and son, Brandon) Chad spends his time outside of work on a variety of active pastimes. “Being a mechanically inclined person, I enjoy working on automobiles,” he details. “I also love standup comedy and spending time with my family. My wife and I like going on walks and hikes together, and my son is an avid rugby player, so I enjoy being involved with that.”
In his life and career, Chad espouses the importance of happiness. “The way I see it, if I’m not happy in my work, I’m not doing myself or anyone else any favors,” he explains. “The same goes for my employees. Their happiness is important—after all, they’re out there interacting with clients and representing the business. By treating our guys right and keeping them happy, we know our customers will be treated right and kept happy, so it’s a win-win.”
Ask Me Anything!
Q: What was your first job?
A: During my sophomore year of high school, I got hired as an apprentice technician at a Chevron gas station.
Q: Who’s your favorite comedian?
A: Sebastian Maniscalco.
Q: What’s your favorite local restaurant?
A: Vic Stewart’s in Brentwood.
Q: If you could time travel, would you go to the past or the future?
A: I would go back to a time before the internet and cellphones, when life was simpler.
Q: What’s your favorite holiday? 
A: Christmas. There are about 60 people in my extended family and we always have a fun time getting together.

A glimpse into the life and career of Chad Wolffe, CFO of Vulcan Garage Services Inc. in San Jose.

Chad Wolffe is CFO of Vulcan Garage Services Inc., a Diamond Certified company. He can be reached at (408) 827-8993 or by email.

Chad Wolffe: A Fitting Career

SANTA CLARA — If your garage door is malfunctioning, it’s likely due to one of four possible causes. The first two are issues you can fix yourself, whereas the second two require the assistance of a professional. 1. Disengaged emergency release Marked by a conspicuous red cord, the emergency release lets you disconnect your garage door from its motor and operate it manually, which can come in handy during a power outage or if the motor is malfunctioning. In some instances, however, the emergency release may disengage without you knowing it, leading you to think there’s a problem. To rule out this possibility, pull the emergency release cord and run the motor until it reconnects to the door, Read more

<h1>Malek Tamimi: Doing the Math</h1>
<h6>By James Florence, Diamond Certified Program Reporter</h6>
SANTA CLARA — Like most college students, Malek Tamimi lacked the credentials or experience to land anything other than a run-of-the-mill job. Fortunately, thanks to a family connection, he was given an opportunity to improve his occupational status. “I was working in a liquor store when my cousin, who owned a garage door business, offered to train me so I could work for him,” he recounts. “I was hesitant at first, but as I started to get acquainted with the trade, I found that I really enjoyed it. In particular, I liked being able to drive all over the Bay Area and interact with different people, which was a refreshing change after being stuck behind a counter all day.”
In addition to being a technician for Ace’s Garage Door Repair &amp; Installation, Malek is working toward a college degree in mathematics, with a long-term goal of becoming a teacher. Fittingly, when asked his favorite part of his job, he says it’s the opportunity to educate his customers about their garage door systems. “I’ve found that a more educated customer tends to be a more satisfied customer, which is why I make an effort to explain things in great detail. That way, our customers are able to make more informed choices and know what they’re paying for, which makes them feel confident about their transactions.”
Originally from Palestine, Malek moved to the United States at the age of 18 to attend school, and today resides in San Leandro. Having experienced life on both coasts, he expresses his appreciation for the Bay Area’s amiable atmosphere. “When I first came to the U.S., I lived in California for two years before moving to New Jersey, which I didn’t like at all. The weather was terrible and people tended to have a more aggressive temperament. When I moved back to the Bay Area, it felt like I was returning home.”
Outside of work, Malek says the bulk of his time goes to studying and doing homework, but he also enjoys hobbies like music and sports. “I’ve always liked listening to music, and I recently started making my own recordings just for fun. I also like playing soccer and hanging out with friends.”
When asked the first thing he’d do if he could retire tomorrow, Malek says he would fully devote himself to his academic aspirations. “I would continue on the path I’m currently pursuing, which is to get my master’s degree in mathematics, start teaching and eventually get my PhD. It’s a long road to get to where I want to be, but it’s something I’m passionate about, so I’m committed to reaching my goals.”
Ask Me Anything!
Q: What’s your favorite book? 
A: “The Prophet” by Kahlil Gibran. It’s a book about philosophy, life, money, people, good and evil…basically, it’s about everything.
Q: If you could time travel, would you go to the past or the future? 
A: Neither. I’d rather stay in the present and plan for the future than go there directly. After all, if I went there, it wouldn’t be the future anymore.
Q: If you could travel anywhere in the world, where would you go? 
A: Palestine, just because it’s my home.
Q: How do you like your eggs? 
A: Scrambled.
Q: Who’s your favorite musician? 
A: Abdel Halim Hafez—he’s one of the most popular Arabic musicians of all time.

Technician

Malek Tamimi: Doing the Math By James Florence, Diamond Certified Program Reporter SANTA CLARA — Like most college students, Malek Tamimi lacked the credentials or experience to land anything other than a run-of-the-mill job. Fortunately, thanks to a family connection, he was given an opportunity to improve his occupational status. “I was working in a liquor store when my cousin, who owned a garage door business, offered to train me so I could work for him,” he recounts. “I was hesitant at first, but as I started to get acquainted with the trade, I found that I really enjoyed it. In particular, I liked being able to drive all over the Bay Area and interact with different people, Read more

Malek Tamimi is a technician with Ace's Garage Door Repair &amp; Installation, a Diamond Certified company since 2014. He can be reached at (510) 842-7970 or by <a href="http://www.diamondcertified.org/contact/aces-garage-door-repair-installation">email</a>.

Malek Tamimi: Doing the Math

<h1>Pat Prendergast: Customer Oriented</h1>
<h6>By James Florence, Diamond Certified Program Reporter</h6>
HAYWARD — Pat Prendergast started his professional life in the financial industry, but over the course of time, he began to feel the desire for a change of pace. “After more than 25 years in banking, I decided I wanted to switch to a more customer service-based line of work,” he recounts. “My wife, Amie, and I started looking around for a local service company to purchase. When we came across Precision Door Services of the Bay Area, it seemed like a good fit. We liked the idea of working one-on-one with homeowners and helping them with an important aspect of their homes.”
Today, Pat says he enjoys the feeling of gratification he receives from making his customers happy. “My favorite part of the job is getting positive feedback from customers after we’ve finished our work. Being able to do something customer satisfaction-based after all my years in the financial sector has been very rewarding.”
Originally from Philadelphia, Pat moved to the Bay Area 25 years ago, where he says he continues to appreciate the region’s many characteristic attributes. “I love the beautiful weather and the fact that there are people from all different cultures and parts of the world. Plus, there’s a lot of great food.”
Outside of work, Pat spends the bulk of his time with Amie and their three daughters, Madlynn, Alison, and Charlotte. “Our girls are involved in sports like lacrosse and soccer, so we spend a lot of time attending their sporting events on the weekends,” he says. “We also like going on family hikes and bike rides, and we’re actively involved in our church.”
Pat says being successful in a service-based business requires a customer-oriented frame of mind. “At the end of the day, we want each of our customers to be happy and satisfied with the work we’ve done. We install and repair more than 5,000 garage doors every year, but we make it a point to treat each job and customer with the same level of care and respect.”
When asked the first thing he’d do if he were to retire tomorrow, Pat says he’d go on a safari. “I’d probably take my whole family on a trip to Africa. I’m fascinated by wildlife and nature shows, so I think getting to see that in person would be amazing.”
Ask Me Anything!
Q: What’s your favorite sports team? A: The Philadelphia Eagles.
Q: Are you a dog person or a cat person? A: A cat person. We have a cat named Max.
Q: What’s your favorite local restaurant? A: Chez Panisse in Berkeley.
Q: What’s your favorite thing to do on a rainy day? A: Play a game or watch a movie with my family.
Q: What’s your favorite snack? A: Ice cream.

President

Pat Prendergast: Customer Oriented

SAN JOSE — One upgrade all homeowners should consider is converting to a Wi-Fi enabled garage door. Incorporating Wi-Fi into your garage door’s motor will allow you and your family members to open and close the door from a smartphone app. Not only is this feature convenient, it can also go a long way toward increasing home security. The biggest benefit of having a Wi-Fi enabled garage door is the capability for remote operation. It doesn’t matter if you’re at work or vacationing in Italy; if you have an internet connection, you’ll be able to operate your door. This can come in handy in several scenarios. For example, have you ever been out and suddenly had a sinking feeling you left your garage door open? Read more

<h1>Michael Fahey: Garage Door Guru</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
SAN JOSE — When Michael Fahey answered an ad for a management position, he had no idea where it would lead him…especially because it didn’t specify the industry. “It was just a generic ad placed by an owner looking for someone to run his company for him,” he recounts. “It wasn’t until later that I found out it was a garage door company. With my background in sales, marketing and home improvement, I had all the qualifications the owner was looking for, so I decided to give it a shot.” In 2018, nearly a decade later, Michael took the knowledge and experience he’d accumulated and started an independent garage door service company with partners Cory Wikstrom and Chad Wolffe.
Today, as CEO of Vulcan Garage Services Inc., Michael says his favorite part of his job is educating customers. “When it comes to garage door replacement, most homeowners don’t know the full extent of their options. That’s why I like educating customers and helping them find products that best suit their needs. It’s very rewarding when a customer is ecstatic because their door looks and functions better than they’d ever imagined.”
A resident of San Jose (where he lives with his wife, Lisa), Michael spends his time outside of work on a variety of active pastimes. “I’m an avid gardener,” he details. “I’m on a continual mission to grow the perfect tomatoes, beets and asparagus. I’m also involved in an adult flag football league along with my daughter. At my age, I prefer to just watch my daughter play, but if they’re short on people, I’ll get in there, too.”
In regard to his business, Michael espouses the value of a dedicated employee team. “When you’re in a service-based industry, you need employees who aren’t only skilled at their jobs but also take care of customers,” he explains. “In addition to hiring good people, it helps to provide your employees with motivation. That’s why Cory, Chad and I offer our guys financial incentives for meeting specific goals, one of which is customer satisfaction. When your employees have a vested interest in making your customers happy, that’s a recipe for success.”
Ask Me Anything!
Q: What’s your favorite sports team? 
A: The San Jose Sharks.
Q: Music or talk radio?
A: Talk radio.
Q: If you could instantly pick up any skill, what would you choose?
A: Computer coding.
Q: What’s your favorite snack? 
A: Toasted almonds.
Q: If you were to retire tomorrow, what’s the first thing you would do?
A: I’d take my wife to Italy.

A glimpse into the life and career of Michael Fahey, CEO of Vulcan Garage Services Inc. in San Jose.

Michael Fahey is CEO of Vulcan Garage Services Inc., a Diamond Certified company. He can be reached at (408) 827-8993 or by email.

Michael Fahey: Garage Door Guru

HAYWARD — On July 1, 2019, California Senate Bill 969 went into effect, which requires all garage door motors sold or installed in the state to be equipped with a battery backup. A battery backup ensures that the garage door motor will still function in the event of a power outage. Without a battery backup, if the power went out and you needed to get your car out of your garage, the door wouldn’t open. For this reason, in an emergency situation like a fire or earthquake, a battery backup could mean the difference between life and death. SB 969 doesn’t just apply to new motor installations—it also pertains to garage door replacement. Read more

<h1>Ata Salem: On Track for Success</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
HAYWARD — Soon after trying his hand as a garage door technician, Ata Salem knew he was on the right track. “Before getting into garage door work, I was doing new construction work in Jerusalem,” he recounts. “Over there, all the buildings are made of concrete and steel, which are very difficult materials to work with. My brother had started a garage door service business in the U.S., so I decided to come check it out. I liked it right away—in particular, I appreciated the fact that it was a lot less physically demanding than construction. After apprenticing with my brother for five years, I got my garage door contractor’s license, and today I continue to work at Ace’s Garage Door Repair &amp; Installation as senior technician.”
Ata says his favorite part of garage door work is the opportunity to solve problems. “I like coming up with solutions for challenging situations. For example, I recently had a customer whose door would only open partway due to a chimney that was obstructing the track. With a little ingenuity, I was able to design a vertical track that allowed for more clearance. That made the customer really happy, which was a very satisfying feeling for me.”
A resident of San Mateo (where he lives with his wife, Deana, and their daughter), Ata spends his time outside of work on a variety of active pastimes. “I enjoy sports like basketball and football, whether I’m watching them on TV or playing them with friends,” he details. “I’m also a big foodie, so I enjoy trying new restaurants.” Additionally, Ata likes spending time with his family. “I have a lot of relatives who live in the area—between my mom’s side and my dad’s side, it’s a pretty big community.”
In regard to a professional philosophy, Ata espouses the importance of fulfilling expectations. “As a professional, you need to do what you say you’re going to do,” he affirms. “That’s the key to success, but it’s also where a lot of companies fail. It starts with setting realistic expectations—after all, the job has to be doable. Then you just follow through with those expectations. If you’re able to accomplish that, you’ll have happy customers.”
When asked the first thing he’d do if he were to retire tomorrow, Ata says he’d head to the beach. “I love beaches. Whenever I go on vacation, it’s usually to somewhere like San Diego or Miami. If I were to retire, I’d probably plan an extended stay at a beachside resort.”
Ask Me Anything!
Q: What’s your favorite restaurant?
A: Hillstone in San Francisco.
Q: What are your favorite sports teams?
A: The Golden State Warriors, the San Francisco 49ers, the Oakland Raiders and the San Francisco Giants.
Q: Do you collect anything?
A: I collect video games.
Q: Are you an early bird or a night owl?
A: Both. I don’t like to sleep—it feels like I’m wasting time.
Q: What’s your favorite thing to eat for dessert?
A: Anything chocolate.

A glimpse into the life and career of Ata Salem, senior technician at Ace's Garage Door Repair & Installation.

Ata Salem is senior technician at Ace’s Garage Door Repair &amp; Installation, a Diamond Certified company. He can be reached at (888) 725-6139 or by email.

Ata Salem: On Track for Success

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Diamond Certified

Earlier, we posted <a href="https://www.diamondcertified.org/experts-garage-remodeling-improvements" target="_self">an article featuring expert tips</a> for garage remodeling and improvements. One of the tips was about installing shelves to improve garage storage and organization. To learn more about this useful garage improvement, watch this video by Diamond Certified Expert Contributor Nick Granato of <a href="https://www.diamondcertified.org/report/premiergarage/" target="_self">PremierGarage</a>.
<iframe width="500" height="281" src="https://www.youtube.com/embed/tP99Y7G7vP0?feature=oembed" frameBorder="0"></iframe>
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garage storage cabinets

James Florence

Garage storage and organization is easier with garage shelving. Learn how garage shelves can make your life easier with these easy garage organization tips.

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