There’s a lot to know about heating and cooling your home. That’s why we created this extensive guide containing tips and expert info to help you keep your home cozy all year long. 

The Homeowner's Guide to Heating, Cooling & Air Quality

DUBLIN — Did you know the air inside residential homes can be up to 90% more polluted than the air outside? Due to a comparative lack of ventilation, it’s easy for airborne contaminants like dust, dander, mold, and volatile organic compounds (VOCs) to build up inside the home and create poor indoor air quality (IAQ) levels. Fortunately, there are things you can do to improve your home’s IAQ. The most effective way to improve IAQ is to incorporate one or more air purification technologies within your existing HVAC system. For example, a high-efficiency air filtration product arrests airborne contaminants, while a UV light system eliminates viruses and other particles that are too small to be captured by a filter. Read more

<h1>Steve Moore: A Fresh Opportunity</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
DUBLIN — As a union tradesman, Steve Moore was in between projects when he decided to take advantage of a fresh opportunity. “Before I got into residential HVAC, I was working out of a union shop in San Francisco,” he recounts. “I had just finished a big project and was waiting around for the next job, as is often the case with union work, and in the meantime I started doing jobs for friends and family. It wasn’t long before I realized waiting for union jobs didn’t make much sense when I had people ready to give me work. Ultimately, I decided to leave the union and start doing residential HVAC work, and that’s what I’ve been doing ever since.”
Today, as owner of Moore Mechanical Heating &amp; Air Conditioning, Steve says his favorite part of his job is interacting with employees and customers alike. “I enjoy training my employees and watching them grow and be successful in the industry. Of course, I also get a lot of satisfaction from providing our customers with a high level of expertise and professionalism.”
A resident of Danville (where he lives with his wife, Wendy), Steve expresses his appreciation for the character of Bay Area work and life. “We’re very lucky in that we have both great weather and access to outdoor activities with the beach and mountains close by. From a business perspective, the Bay Area offers everything from excellent demographics to cutting-edge technology, so it’s great being able to offer the best systems to customers who appreciate quality.”
Outside of work, Steve engages in a variety of active pastimes, from outdoor pursuits to charitable activities. “I’m an avid cyclist and enjoy both mountain biking and road biking, the latter of which I do somewhat competitively,” he says. “I also do a lot of camping in the mountains with my family. Other than that, my wife and I are very involved in our church and like taking part in missions, both locally and abroad.”
In regard to a professional philosophy, Steve espouses the importance of the customer experience. “We’re committed to providing our customers with a great experience from start to finish,” he affirms. “This starts with the initial phone call and goes all the way through the job’s completion. We want each customer to feel great about the decision they made in hiring us, to the point where they can’t help but tell their friends and family about it.”
When asked the first thing he’d do if he were to retire tomorrow, Steve says he’d take his cycling hobby to a new locale. “I’d go for a week-long cycling trip in Italy. Of course, long-term, I would continue contributing to my business through training and teaching, and just make sure it continues to be healthy going into the future.”
Ask Me Anything!
Q: Coffee or tea? A: Coffee.
Q: If you could live in the city or the country, which would you choose? A: The country.
Q: What’s your favorite sports team? A: The San Francisco 49ers.
Q: Did you play any high school sports? A: I played football and wrestled.
Q: Do you collect anything? A: Old-fashioned, wall-mounted thermometers.

Owner

Steve Moore is a veteran of the HVAC industry and owner of <a href="http://www.diamondcertified.org/report/moore-mechanical-inc" target="_self">Moore Mechanical Heating &amp; Air Conditioning</a>, a Diamond Certified company since 2007. He can be reached at (925) 560-1505 or by <a href="http://www.diamondcertified.org/contact/moore-mechanical-inc" target="_self">email</a>.

Steve Moore: A Fresh Opportunity

EL CERRITO — Some people think air filters are all the same, but this is far from the case. While the heating and cooling systems in many homes have standard, one-inch fiberglass filters, the reality is that these do little to improve indoor air quality—they’re only good for filtering out very large airborne particles. To get better filtration for your HVAC system, consider upgrading to a MERV 13 air filter. This four-inch pleated filter removes particles down to the level of viruses and bacterium, which makes it at least 60 times more effective than a standard filter. In addition to the quality of the filter you choose, another consideration is how often you replace it. Read more

<h1>Tim Hassler: A Brotherly Opportunity</h1>
<h6>By James Florence, Diamond Certified Program Reporter</h6>
EL CERRITO — Tim Hassler used to have a fruitful career in the biotech industry, but when his brother suggested they join forces in the HVAC field, he knew it was a good opportunity. “I was working as a regional manager for a service company in the biotech field,” he recounts. “My brother, Mike, founded Hassler Heating &amp; Air Conditioning in 1999 and the business was growing a lot, so we began talking about partnering up. Not only did it offer a chance for me to progress from management to ownership, I was also excited to get into an industry that focused on improving home performance.”
Today, as General Manager of Hassler Heating &amp; Air Conditioning, Inc., Tim says his past management experience comes into play in the company’s day-to-day operations. “Right now we’re up to five installation teams, so between scheduling, pulling permits and completing jobs in a timely manner, there are a lot of logistical challenges. Fortunately, that happens to be one of my strengths, so I enjoy coordinating things so our operations run smoothly and efficiently.” Tim also likes working alongside his two stepsons, Paul and Chris. “Paul is one of our energy auditors and Chris is a service technician. They’re not just family; they’re great employees as well.”
Originally from Truckee, Tim now resides in Marin County with his wife, Tamara, where he expresses his appreciation for the region’s natural beauty. “I’m a big hiker and runner, so I really enjoy all the nature trails and open spaces in this area. The Mt. Tamalpais Watershed and Point Reyes are great places to spend time, especially with family, so I feel really blessed to live here.”
In his professional life, Tim espouses the importance of keeping customers satisfied. “Our goal is to give our customers quality products and great service,” he affirms. “We go the extra mile to provide each customer with a good experience, and even though that sometimes affects our bottom line, it’s crucial to our long-term success.”
When asked the first thing he’d do if he were to retire tomorrow, Tim says he’d take a breather. “I’d probably take a nice, relaxing vacation and do some traveling. My brother and I both work six and sometimes seven days a week, so it’d be great to have a chance to slow down and just breathe. Right now, we’re trying to put systems in place and get the right personnel so we can do that.”
Ask Me Anything!
Q: If you could travel anywhere in the world, where would you go? A: New Zealand.
Q: What are your favorite sports teams? A: The Oakland A’s, the Oakland Raiders and, as a UC Berkeley graduate, the Cal Bears.
Q: Coffee or tea? A: Definitely coffee.
Q: Ever read a book more than once? A: “Hawaii” by James Michener.
Q: What was your favorite video game as a child? A: It’s a tie between “Defender” and “Donkey Kong.”

Tim Hassler is a 17-year veteran of the HVAC industry and General Manager of Hassler Heating &amp; Air Conditioning, Inc., a Diamond Certified company since 2014. He can be reached at (510) 400-5759 or by email.

Tim Hassler: A Brotherly Opportunity

FREMONT — When purchasing an air filter for your HVAC system, you have a lot of options to choose from. One important thing to know about is the Minimum Efficiency Reporting Value (MERV) rating scale, which is used to assess filter effectiveness. With MERV, filters are rated on a scale of 1 to 20, with 1 being the least effective and 20 being the most effective. For example, a MERV 3 filter can capture 70 to 75 percent of basic airborne particles like pollen, dust mites and pet dander, whereas a MERV 8 filter can capture more than 90 percent. Filters rated MERV 9 to 11 are also able to capture mold spores, Read more

<h1>Daniel Sojkic: A Paternal Partnership</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
FREMONT — After working with his father throughout his upbringing, Daniel Sojkic left home to pursue a career as an HVAC technician, but as it turns out, that wasn’t the end of their professional partnership. “My father was in construction and I used to work for him during the summer and winter breaks from school,” he remembers. “As I approached high school graduation, the heating and air conditioning industry caught my eye, so I decided to go to technical school. After I completed my HVAC training program, I went to work for a local company, and after gaining a few years’ experience, I started my own business in 2008. Around the same time, my dad was looking to retire from the construction business, so he joined me and we’ve been a solid team ever since.”
Today, as owner of AIS Heating &amp; Air Conditioning, Daniel says his favorite part of his job is saving the day. “I like coming to the rescue when a customer’s heating or air conditioning goes out. No one likes being uncomfortable in their home, so when I’m able to restore that for someone, it always puts a smile on their face.”
Originally from Bosnia, Daniel came to the United States at the age of 11. Today, he lives in Dublin with his wife, Selma, and their daughter, Lana. When asked his favorite part about life in the Bay Area, he cites the pervasive variety. “I really like all the different cultures and ethnicities that converge in the Bay Area. It makes it a very rich and interesting place to live.”
Outside of work, Daniel engages in a variety of pastimes, from outdoor activities to hanging out at home. “I like to get out and explore nature,” he affirms. “Whenever I get the chance, I like to go fishing with my dad or spend a weekend in the mountains with my family. I also like watching the Giants, Warriors and 49ers. Other than that, it’s just spending time with my family and keeping busy around the house.”
In his regard to his professional career, Daniel espouses the importance of integrity. “You have to be honest with your clients and deliver what you promise,” he asserts. “When we meet with a new client, we lay everything out so there are no surprises. If something unexpected does come up, we take full responsibility, because I don’t think it’s fair to make the customer pay extra for something we should’ve caught.”
When asked the first thing he’d do if he were to retire tomorrow, Daniel says he would head to a higher elevation. “I would definitely leave this busy life and move up to the mountains, where I could live at a peaceful, slower pace and enjoy nature.”
Ask Me Anything!
Q: What’s your favorite local restaurant? A: Claim Jumper in Fremont.
Q: If you could travel anywhere in the world, where would you go? A: Alaska. I went there last year on a fishing trip and it was awesome, so I plan to return the next chance I get.
Q: What’s the best gift you’ve ever received? A: My daughter.
Q: What’s your favorite thing to eat for breakfast? A: Pancakes with eggs and sausage—I can never have enough!

Daniel Sojkic is a longtime veteran of the HVAC industry and owner of <a href=http://www.diamondcertified.org/report/ais-heating-air-conditioning>AIS Heating &amp; Air Conditioning</a>, a Diamond Certified company. He can be reached at (408) 758-5690 or by <a href=http://www.diamondcertified.org/contact/ais-heating-air-conditioning>email</a>.

Daniel Sojkic: A Paternal Partnership

VALLEJO — California has established a goal of relying entirely on zero-emission energy sources for electricity by the year 2045. A likely byproduct of this goal is that gas prices will skyrocket over the next 25 years. For this reason, you should think twice about investing in gas-powered furnaces, water heaters and other appliances. Even if they’re less expensive up front, the long-term cost of running them will likely result in a higher overall expenditure. Rather than buying gas-powered appliances, consider going all-electric. Electric heat pump technology has come a long way over the last decade, and today there are high-efficiency heat pump systems that use a fraction of the energy that older systems used. Read more

<h1>Richard Hiteshew: Family First</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
VALLEJO — When asked what motivated him to start his own HVAC business, Richard Hiteshew says he just wanted to have more time with his family. “After several years working as a technician, I was fed up with my job encroaching on my family life. The final straw was when I had to work on my daughter’s fifth birthday, even though I requested the day off weeks in advance. I came home to my wife, Krissy, and told her I was going to start my own company. She said it was a great idea. Considering that we had a house payment, two kids and a third on the way, it was a pretty risky decision. Looking back, it was the best decision we’ve ever made.”
Since founding A-1 Guaranteed Heating &amp; Air, Inc. in 1996, Richard says family continues to be an integral aspect of his career. “In addition to Krissy and myself, three of our four kids work here. Our oldest daughter, Kasey, is the office manager; our son, Nick, is an engineer; and our youngest son, Austin, is just getting into installation. Plus, my older brother and nephew work here.” Additionally, Richard makes a point of extending the family dynamic to his entire staff. “We’re very family-oriented here,” he affirms. “It’s practically a requirement for our employees to go with their kids on the first day of school.”
A resident of Fairfield, Richard spends his time outside of work on a variety of active pastimes. “I love outdoor activities like camping, hunting, fishing, boating and four-wheeling,” he details. “I also like going to car shows and showing off my ’55 Chevy. I got it from my brother when I was 16 and I still have it!”
In regard to a professional philosophy, Richard espouses the importance of honesty. “I always try to be honest, whether I’m dealing with an employee or a customer,” he explains. “If a customer is unhappy about something, I would sooner give them their money back than leave them feeling like they’ve been taken advantage of. As far as I’m concerned, reputation is everything, and I want everyone to think of A-1 Guaranteed Heating &amp; Air as a company they can trust.”
When asked what he’d do if he were to retire tomorrow, Richard says he’d spend more time doing the things he enjoys most. “I would stay busy with car shows and outdoor activities. I’d also get more involved in charity work. Krissy and I are very passionate about giving back to our community. Take our company’s A-1 Give Back program: if a customer mentions a nonprofit to us, we’ll donate five percent of their bill up to $100. It’s very rewarding to be able to make a positive impact on our community.”
Ask Me Anything!
Q: What’s your favorite local restaurant?
A: Napoli Pizzeria in Vallejo.
Q: What’s your favorite holiday?
A: Any holiday that gives me a day off of work!
Q: Music or talk radio?
A: Music.
Q: What kinds of music do you like?
A: I listen to everything from old-school country to rap. The only thing I can’t stand is elevator music.
Q: Pancakes or waffles?
A: Waffles.

A glimpse into the life and career of Richard Hiteshew, owner of A-1 Guaranteed Heating & Air, Inc.

Richard Hiteshew is president of A-1 Guaranteed Heating &amp; Air, Inc., a Diamond Certified company. He can be reached at (707) 670-3950 or by email.

Richard Hiteshew: Family First

SAUSALITO — If your thermostat stops working, there are a couple of things you should check before calling a professional. The first is simple: make sure it has batteries. Locate the battery compartment either by taking the thermostat off the wall or removing its face or cover. While you’re checking for batteries, you should also check to see if there’s any corrosion on the battery contacts. If there is, clean it off using a cotton swab and white vinegar. If the batteries are in place, you’ll need to take another step to diagnose the situation. After removing the thermostat from the wall, take a gator clip or piece of insulated wire and insert the ends into the R and W terminals on the wall-mounted wiring panel. Read more

<h1>Jake Newman Jr.: The Next Generation </h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
SAUSALITO — As a second-generation participant in his family’s plumbing and heating business, Jake Newman Jr. was destined to follow in his father’s footsteps. “My dad has been with Burkell Plumbing for almost 40 years and became the owner when I was in my early 20s,” he explains. “I’d started helping out with the business a couple of years prior, doing things like cleaning the shop, delivering parts and helping with paperwork in the office. When I turned 21, I enrolled in an HVAC certification program at Specialty A/C Institute in Benicia, where, in addition to classroom education, I received hands-on training in their warehouse. After graduating, I returned to Burkell Plumbing, and I’ve spent the last few years managing the HVAC side of the business.”
Today, Jake says his favorite part about being an HVAC service manager is helping people in his community by keeping them comfortable in their homes. “I also like being out and about every day. No two days are the same, which keeps things interesting.”
A resident of Marin County, Jake expresses his appreciation for the area’s aesthetically pleasing character. “Besides having a lot of great people, Marin County has some of the most beautiful scenery around. Between Mt. Tam overlooking us and the ocean surrounding us, it’s a very picturesque setting.”
Outside of work, Jake partakes in a variety of pastimes that vary from season to season. “In summer, I like being outdoors, whether hiking on Mt. Tam or going to the beach or a local lake for some fun in the sun,” he details. “In winter, I like going to Reno or Tahoe to see the snow, or just staying in and relaxing by the fire.”
In regard to his professional career, Jake believes good leadership requires a subtle balance. “I follow in my dad’s footsteps a lot—not just in how he lives his life but how he runs his company. He has created a work environment that’s fun and laid-back, but at the same time we’re very serious about maintaining a high standard of quality work and service. I think our employees respond well to that balance. It enables them to enjoy their jobs but also keeps them focused on doing their best. When a business’ staff is both happy in their work and devoted to a high standard of quality, that’s a recipe for success.”
When asked the first thing he’d do if he were to retire tomorrow, Jake says he’d head to a tropical locale. “First, I’d sleep in. Then I’d probably take a vacation to someplace hot, sandy and happening. Miami, Bali, Mexico, the Bahamas…any of those would work just fine.”
Ask Me Anything!
Q: What are your favorite sports teams? 
A: The Golden State Warriors, the San Francisco Giants and the San Francisco 49ers.
Q: What kinds of music do you like? 
A: Hip-hop, R&amp;B, and even a little country and alternative—I like it all.
Q: Are you an early bird or a night owl? 
A: I’m a little of each. Usually, I can’t go to sleep before 11pm, but I have a natural body clock that wakes me up before 7am.
Q: What’s your favorite snack? 
A: Corn dogs, pizza bites, egg rolls—anything I can eat without silverware.

HVAC Service Manager

A glimpse into the life and career of Jake Newman Jr., HVAC service manager at Burkell Plumbing, Inc.

Jake Newman Jr. is HVAC Service Manager of Burkell Plumbing, Inc., a Diamond Certified company. He can be reached at (415) 690-7905 or by email.

Jake Newman Jr.: The Next Generation

SAN JOSE — If your air conditioning system doesn’t seem to be functioning properly, your first inclination may be to call a professional. However, in many instances, you may be able to identify and fix the issue yourself, which will save you the cost of an unnecessary service call. When an air conditioner doesn’t seem to be operating at full strength or effectively cooling your home, you might assume it needs to be repaired. However, it’s possible that you’ve simply forgotten to set the thermostat to the “cool” setting or to a low enough temperature. Another factor that may affect the performance of your air conditioning unit is dirty or clogged components such as the filter or evaporator coil. Read more

<h1>Michael Ziegler: A Fascination with the Trade</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
SAN JOSE — People get involved in the HVAC industry for a variety of reasons, from growing up in the family business to simply enjoying the work. For Michael Ziegler, his HVAC career started with a fascination for the scientific aspects of the trade. “I took a refrigeration class as a high school elective and it really piqued my interest in the HVAC field,” he explains. “I really enjoyed working with my hands and was amazed by how refrigeration worked, so I decided I wanted to pursue it as a career.” Later, after returning from a tour with the Navy, Michael furthered his industry education at trade school. After completing a year of training, he began working for an HVAC company in the East Bay.
Today, as general manager of Valley Heating, Cooling, Electrical and Solar, Michael says his favorite part of the job is the simple satisfaction derived from making customers happy. “I love the rewards I get from repairing air conditioning units and furnaces. When I see the happiness in a customer’s face when comfort has been restored to their home, it’s a great feeling.”
A resident of San Jose, Michael likes to take advantage of the many outdoor opportunities the local setting has to offer, especially when he&#8217;s with his two sons, Dylan and Austin. “My boys and I love outdoor activities, from hiking at Castle Rock to fishing at the local lakes. We’re also sports enthusiasts—every weekend we’re occupied with some kind of sporting event, whether it’s the boys’ leagues or A’s, Raiders and Sharks games.”
In regard to a personal philosophy, Michael finds inspiration in a phrase he appropriated from a Dunkin’ Donuts commercial. “Every morning when I wake up my boys, I say, ‘It’s time to get up and make the donuts,’” he laughs. “It may seem silly, but I’ve taken it to mean that it’s time to start the day and be productive, which is something I can apply both in my personal life and at work with my crew.”
When asked the first thing he’d do if he could retire tomorrow, Michael says he’d gear up for a long road trip. “I would love to jump in an RV and just travel across the United States. I got to travel the world a bit when I was in the military, but I haven’t taken much time to see and enjoy this country, so that’s definitely what I’d do.”
Ask Me Anything!
Q: Who’s your favorite superhero? 
A: Wolverine.
Q: If you could have the power of flight or the power of invisibility, which would you choose? 
A: Flight.
Q: What’s your favorite thing to do on a rainy day? 
A: Cook some food and watch a good movie.
Q: Did you play any high school sports? 
A: Yes, I was a linebacker on the football team, and I also played soccer.
Q: What’s the most death-defying feat you’ve ever attempted? 
A: In my younger days, I once reached about 140 miles per hour while racing in my Mustang.
Q: What’s your favorite snack? 
A: Cheez-Its.

General Manager

Michael Ziegler: A Fascination with the Trade By James Florence, Diamond Certified Resource Reporter SAN JOSE — People get involved in the HVAC industry for a variety of reasons, from growing up in the family business to simply enjoying the work. For Michael Ziegler, his HVAC career started with a fascination for the scientific aspects of the trade. “I took a refrigeration class as a high school elective and it really piqued my interest in the HVAC field,” he explains. “I really enjoyed working with my hands and was amazed by how refrigeration worked, so I decided I wanted to pursue it as a career.” Later, after returning from a tour with the Navy, Read more

Michael Ziegler is general manager of Valley Heating, Cooling, Electrical and Solar, a Diamond Certified company since 2005. He can be reached at (408) 827-8994 or by email.

Michael Ziegler: A Fascination with the Trade

SAN MATEO — When people talk about the importance of changing furnace filters, the conversation usually revolves around air quality. Obviously this is a concern, as 85 percent of the air you breathe inside your home is first circulated through your HVAC system, but there’s another, less prominent reason to change your air filter on a regular basis. When an air filter gets inundated with dirt and dust, it restricts airflow to and from your HVAC system, which, if left unresolved, can result in a complete system shutdown. Additionally, a dirty filter requires your HVAC unit to expend more energy, which will increase your power bill and decrease the lifespan of your system. Read more

<h1>Juan Sandoval: True Potential</h1>
<h6>By James Florence, Diamond Certified Program Reporter</h6>
SAN MATEO — While he’s found success as the owner of a Bay Area HVAC company, Juan Sandoval may never have reached his true potential if it wasn’t for an insistent employer who pushed him beyond his comfort zone. “I started in this industry back in 1987,” he says. “I had applied for a job as an air duct cleaning technician with a local service company, but the owner wanted to put me in sales. I didn’t feel that I was salesman material, but he insisted, so I decided to give it a shot. As it turned out, I actually did very well at it.” A couple of years later, Juan went to work for another company called Carol Flynn, Inc., where he gradually worked his way up the ladder until he reached the uppermost rung.
Today, as president of Carol Flynn, Juan says his favorite part of his job is the simple satisfaction of improving people’s day-to-day lives. “I enjoy meeting new customers and helping them increase their comfort by providing heating and air conditioning systems that meet their needs.”
Born in Mexico, Juan was brought to the United States at the age of three and grew up in Redwood City. Today, as a resident of Antioch, he expresses his appreciation for life and work in the Bay Area. “I like the diversity we have here, with so many different nationalities in one place,” he affirms. “Also, the weather is great, and there are a lot of good opportunities for aspiring professionals.”
Outside of work, Juan devotes most of his time to being with his family, which consists of his wife, Catalina, their four children and two grandchildren. “I really enjoy my family,” he says. “We have a pool in our backyard, so during the summer our kids and grandkids come over a lot for swimming and barbequing.” Juan has even found a way to turn his favorite hobby of golf into a family activity. “My kids, my wife and I all play golf, so we regularly go out to the course and play together.”
In his life and career, Juan espouses the wisdom of a motto passed down by his grandfather. “My grandfather used to tell me, ‘If you help people get what they need, you’ll always have what you need,’” he recalls. “Over the years, I’ve found that this holds true. More often than not, if you do right by others and project positivity, you’re going to get positivity in return.”
When asked the first thing he’d do if he were to retire tomorrow, Juan says he’d tee off for an extended holiday. “I would probably start by playing a round of golf. Then, I’d go on vacation in Cabo San Lucas and just relax.”
Ask Me Anything!
Q: What’s your favorite sports team? 
A: The San Francisco 49ers.
Q: What’s your favorite holiday? 
A: Christmas—I like the lights, cheerful atmosphere and family time.
Q: What’s the best gift you’ve ever received? 
A: My children.
Q: What’s your favorite local restaurant? 
A: Mr. Teriyaki in Burlingame.
Q: What’s your favorite TV show? 
A: “America’s Got Talent.”

President

Juan Sandoval: True Potential By James Florence, Diamond Certified Program Reporter SAN MATEO — While he’s found success as the owner of a Bay Area HVAC company, Juan Sandoval may never have reached his true potential if it wasn’t for an insistent employer who pushed him beyond his comfort zone. “I started in this industry back in 1987,” he says. “I had applied for a job as an air duct cleaning technician with a local service company, but the owner wanted to put me in sales. I didn’t feel that I was salesman material, but he insisted, so I decided to give it a shot. As it turned out, I actually did very well at it.” A couple of years later, Read more

Juan Sandoval is a veteran of the HVAC industry and president of <a href="http://www.diamondcertified.org/report/carol-flynn-inc">Carol Flynn, Inc.</a>, a Diamond Certified company since 2005. He can be reached at (650) 530-0965 or by <a href="http://www.diamondcertified.org/contact/carol-flynn-inc">email</a>.

Juan Sandoval: True Potential

SAN JOSE — One of the most commonly overlooked aspects of home maintenance is having annual HVAC system inspection and service appointments. Every manufacturer recommends annual maintenance to make sure the equipment is clean, safe to use and running at peak performance. During the appointment, an HVAC technician will perform a 22-point inspection of the furnace and air conditioning systems. Some of the critical points include: Furnace heat exchanger If this component is compromised, it can cause small carbon monoxide leaks—so small that they won’t even trigger a carbon monoxide detector. While these leaks may be miniscule, they still pose a health risk, so it’s important to have the heat exchanger inspected on a regular basis. Read more

<h1>Joey Mangano: A Refreshing Career</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
SAN JOSE — After starting out in general construction, Joey Mangano eventually found himself in a more refreshing career. “I started working in construction right after high school,” he says. “At one point, we were remodeling a house for a guy who had obviously been successful, and I asked him what he did for a living. He said he owned an HVAC company. That kind of inspired me, so I went to a community college, took some classes and got certified in the trade. After gaining a few years’ experience, I started my own company.”
Today, as owner of Air Care Heating &amp; Cooling, Inc., Joey says his favorite part of his job is system design. “Rather than just swapping out HVAC units, I like taking the time to properly design systems. A lot goes into HVAC equipment nowadays, and it takes a careful design to achieve optimum energy efficiency, comfort, and air quality.”
A resident of San Jose (where he lives with his wife, Victoria, and their three children), Joey expresses his appreciation for the region’s pervasive diversity. “This area is diverse on multiple levels, from the people who live here to the landscape and architecture. Overall, it just makes for a richer quality of life.”
Outside of work, Joey can usually be found spending time with his family. “Work takes up most of my time, so when I’m off, I like to be with my wife and kids. I also play softball and enjoy going camping and hiking. One of these days I’d like to do some traveling, but with work being as busy as it is, I’m not quite there yet.”
In regard to his professional career, Joey believes in doing things the right way or not at all. “For me, it’s all about taking care of our clients and doing the job correctly,” he affirms. “That means installing equipment properly per manufacturer specifications, not just slapping it in there. A lot of contractors just swap units in and out rather than taking the extra step and designing the system to perform efficiently. We always take that extra step, which our customers really appreciate.”
When asked the first thing he’d do if he were to retire tomorrow, Joey says he’d do some traveling. “I’d like to see other parts of the world, like Europe. I also think it would be cool to do some volunteer work, like going to impoverished countries and building houses.”
Ask Me Anything!
Q: What are your favorite sports teams? 
A: The San Francisco Giants, the San Francisco 49ers and the Golden State Warriors.
Q: Are you a dog person or a cat person? 
A: A dog person.
Q: What’s your favorite holiday? 
A: Thanksgiving.
Q: How do you like your eggs? 
A: Over easy.
Q: What’s your favorite local restaurant? 
A: Country Inn Cafe in San Jose.

Joey Mangano: A Refreshing Career By James Florence, Diamond Certified Resource Reporter SAN JOSE — After starting out in general construction, Joey Mangano eventually found himself in a more refreshing career. “I started working in construction right after high school,” he says. “At one point, we were remodeling a house for a guy who had obviously been successful, and I asked him what he did for a living. He said he owned an HVAC company. That kind of inspired me, so I went to a community college, took some classes and got certified in the trade. After gaining a few years’ experience, I started my own company.” Today, as owner of Air Care Heating &amp; Read more

Joey Mangano is owner of Air Care Heating &amp; Cooling, Inc., a Diamond Certified company. He can be reached at (408) 329-9159 or by email.

Joey Mangano: A Refreshing Career

SOUTH SAN FRANCISCO — Many consumers assume all furnace filters are basically the same, but there’s actually a wide variety of grades and styles to choose from. One of the major ways in which filters differ is in regard to efficiency—an attribute that can substantially affect indoor air quality. The higher a filter’s efficiency, the more airborne particles and contaminants it’s able to filter out of a home’s airstream. For example, while a standard $5 filter is only 7 to 10 percent efficient at filtering out particles, a $20 pleated filter will typically perform at 30 to 35 percent efficiency. For those with severe allergies or respiratory problems, a high-efficiency filter is a great choice—it catches 94 to 99 percent of airborne particles, Read more

<h1>Al Morando: Brotherly Ambition</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
SOUTH SAN FRANCISCO — When asked how he became involved in the HVAC industry, Al Morando cites the influence of an older sibling. “My brother, Ken, started Innovative Mechanical in 1984,” he says. “About a decade later, I was taking a lot of marketing and communications classes in college, and Ken was looking to start a new marketing program with his business that would target the residential demographic. Because of my interest in marketing, he brought me on to help run the program, and I’ve been here ever since.”
Today, as vice president of Innovative Mechanical, Al says his favorite part of his job is interacting with customers. “I like the fact that I get to meet new people every day. I also enjoy the process of finding out what a customer’s needs are and directing them toward solutions that will satisfy those needs.”
A longtime resident of Millbrae (where he lives with his wife, Eleonora, and son, Giovanni), Al appreciates living and working close to home. “I come from a pretty big family, and most of them are here in the Bay Area,” he says. “We get together fairly often for holidays and birthdays. On the 4th of July, we have a barbeque with about 50 people in attendance, so that’s always fun.” When he’s not spending time with family, Al enjoys activities like playing golf and attending local professional sporting events.
In his life and career, Al espouses the importance of treating others with respect. “If a professional comes into my home, I would hope they’d treat me respectfully and look out for my best interests,” he says. “At Innovative Mechanical, that’s exactly the approach we take to serving our customers.”
When asked what his future retirement might look like, Al says he’d continue to stay connected with the family business. “Even after I retire, I’ll probably still come in and help out every once in a while, just to keep myself busy. Of course, I’ll also relax a little more and play a lot more golf.”
Ask Me Anything!
Q: Coffee or tea? A: Green tea.
Q: What’s your favorite season? A: Summer—the weather is nice, so there are lots of opportunities to get outside and do things with my family.
Q: What country would you most like to visit? A: Italy. I have family over there, and I enjoy visiting and reconnecting with my relatives.
Q: What’s your favorite local restaurant? A: Ristorante Rocca in Burlingame.
Q: What’s your favorite movie genre? A: I like sports movies like Rocky and Hoosiers.

Al Morando is president of <a href="http://www.diamondcertified.org/report/innovative-mechanical-inc" target="_self">Innovative Mechanical, Inc.</a>, a Diamond Certified company since 2004. He can be reached at (650) 583-8222 or <a href="http://www.diamondcertified.org/contact/innovative-mechanical-inc" target="_self">email</a>.

Al Morando: Brotherly Ambition

PLEASANTON — Attic insulation is a key component of an energy-efficient home. By keeping hot and cold outside air from entering the home, a well-insulated attic can go a long way toward minimizing your heating and air conditioning bills. However, simply having attic insulation isn’t enough—you also need an adequate amount of it. Otherwise, you won’t achieve the optimum level of energy-efficient performance. Fortunately, it’s easy to determine whether you have enough attic insulation—all you really need is a tape measure. Simply stick your tape measure down into your insulation and measure its thickness. The minimum recommended level of attic insulation is R38, which is between 13 and 14 inches thick. So, if your attic insulation is at least 13 inches thick, Read more

<h1>Kevin Comerford: Taking the Lead</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
PLEASANTON — Kevin Comerford has roots in the HVAC industry, but it took some time for him to realize his place in his family’s legacy. “My father, Don Comerford, started his business, Comerford Heating and Air, in 1971, so I basically grew up in the industry,” he recounts. “After graduating from Cal Poly with a degree in journalism, I went to work for the San Luis Obispo Chamber of Commerce. I enjoyed working with small-business owners so much that it renewed my interest in my parents’ business. I was also fascinated with the innovative developments that were happening in the HVAC industry at the time. I got involved and I’ve been doing it ever since.”
Today, as president of Service Champions, Kevin says his favorite part of his job is developing people. “Another reason I got involved in HVAC was the opportunity I saw to incorporate my passion for developing people. That’s why my favorite part of my job is interacting with our team members and training them on different skill sets—not just work skills, but life skills as well.”
Born and raised in Pleasanton, Kevin espouses his appreciation for life in the Bay Area. “I’m a homegrown native of Pleasanton and I love being part of this community. In general, I love living and working in the Bay Area—the people are great and there’s a tremendous amount of opportunity for businesses, as well as plenty of activities and events to partake in. There’s always something going on.”
When he’s not working, Kevin stays busy with a variety of active pastimes. “I love to watch and play sports,” he details. “I play tennis competitively and typically play three to four times a week.” Additionally, Kevin enjoys spending time with his wife, Carolyn, and their three children, Emily, Brendan and Landon. “I love doing things with my family, especially outdoor activities. During the summer, we spend a lot of time on the lake.”
In his life and career, Kevin espouses the virtues of good leadership. “I’m a firm believer in the phrase, ‘If you lead, the world will follow,’” he says. “The world needs more leaders. I believe I can make a difference by taking a leadership role, whether in my business, my community or my church.”
When asked what he’d do if he were to retire tomorrow, Kevin says he’d continue to focus on developing people. “Like I said, that’s my passion, so I would find other avenues for doing that. It might be helping my boys become better students or baseball players, or doing volunteer work in my community. I would also like to help other small-business owners and share the secrets of Service Champions’ success.”
Ask Me Anything!
Q: What are your favorite sports teams?
A: The Oakland Raiders, Oakland A’s, San Jose Sharks and Golden State Warriors. What can I say, I have an East Bay slant!
Q: Are you an early bird or a night owl?
A: An early bird—I wake up at 5am every day.
Q: What’s your favorite season?
A: Summer, because I get to be outdoors and spend time relaxing with my family at our lake house.
Q: What’s the best gift you’ve ever received?
A: In 1985, I received a jet ski from my parents.
Q: What’s your favorite snack?
A: Nuts, carrots and hummus.

A glimpse into the life and career of Kevin Comerford, president of Service Champions in Pleasanton.

Kevin Comerford is president of Service Champions, a Diamond Certified company. He can be reached at (925) 444-4444 or by email.

Kevin Comerford: Taking the Lead

VACAVILLE — The most important thing you can do for your furnace and air conditioning system is change its air filter on a regular basis. A dirty air filter can cause a lot of problems, including the following: Shortened lifespan of crucial system components Restricted airflow through the ductwork, which reduces the effectiveness of heating/cooling The thermostat takes longer to be satisfied, which requires the heating/cooling unit to run longer Higher utility costs due to reduced system efficiency As you can see, by changing your air filter regularly, you can avoid a lot of headaches and wasted money. But how often do you need to do this? Read more

<h1>Gil Medrano Jr.: All-Weather Man</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
VACAVILLE — When Gil Medrano Jr.’s first job out of high school didn’t pan out, he didn’t realize it would free him up for a much bigger opportunity. “I had just quit my landscaping job because the business owner couldn’t pay us,” he remembers. “That very same day, I was telling my friend about what happened and he asked me if I was interested in working with him in the HVAC field. I took him up on the offer, and after doing it for a while, I decided I liked the trade and was going to stick with it.”
It was a long road to reach his desired professional destination, but Gil says it was the best route he could’ve taken. “I’ve always wanted to have my own business, and I considered going for it a couple of times early in my career. However, in hindsight, I can see that I wasn’t ready. Later, I went back to school and got my bachelor’s degree in electronic engineering, which advanced me in the field and equipped me with a lot of valuable knowledge.” In 2000, Gil obtained his contractor’s license and soon thereafter achieved his dream of business ownership.
Today, as owner of All Weather Heating &amp; Air Conditioning Inc., Gil says that while most of his time is spent in the office, he still prefers working in the field. “These days, I spend more time working on the business than for the business, but when things get really busy, I get to go out and do hands-on work. I still enjoy diagnosing and repairing HVAC problems, but what I like most of all is meeting and interacting with our customers.”
A resident of Vacaville (where he lives with his wife and business partner, Caroline), Gil expresses his fond feeling toward his long-time locale. “I was born in Hayward but I moved to Vacaville when I was a boy, so I consider it my hometown,” he says. “We raised our five kids here, and now we have grandkids, so you might say we’ve established some pretty hardy roots.”
Outside of work, Gil spends the bulk of his free time engaged in outdoor activities. “Our kids and their families are all local, so we like doing family camping trips and going boating at Lake Berryessa and Lake Shasta,” he says. “I also do some off-road racing with my modified Volkswagen Beetle. In addition to racing locally, this will be the third year I’ve competed in the Baja 1000.”
In regard to his professional career, Gil says being a business owner is a 24/7 gig. “I think some people get the impression that running a business is easy, but it’s anything but. There’s really no time off, so you have to be willing to put in the time, even when you don’t want to. It takes a lot of dedication, a lot of hard work and a serious commitment.”
Not surprisingly, when asked the first thing he’d do if he could retire tomorrow, Gil says he’d take a vacation. “Even when I’m on vacation, I still have to deal with work in one way or another, so if I were to retire tomorrow, I’d take a long, relaxing trip with no phone calls. I have a good friend in North Carolina who I haven’t seen in a long time, so I might go hang out with him for a while.”
Ask Me Anything!
Q: What’s your favorite sports team? 
A: The Oakland Raiders.
Q: What’s your favorite style of music? 
A: Rock and roll.
Q: What’s the strangest food you’ve ever eaten? 
A: Escargot. We were on a cruise and they brought some out, so I decided to try it. It was pretty good.
Q: How do you like your eggs? 
A: Over easy.
Q: Do you have a favorite movie? 
A: I’m a huge fan of the “Star Wars” movies.

A glimpse into the life and career of Gil Medrano Jr., owner of All Weather Heating & Air Conditioning Inc. in Vacaville.

Gil Medrano Jr. is a 30-year veteran of the HVAC industry and owner of <a href="http://www.diamondcertified.org/report/all-weather-heating-air-conditioning-inc">All Weather Heating &amp; Air Conditioning Inc.</a>, a Diamond Certified company. He can be reached at (707) 200-1319 or by <a href="http://www.diamondcertified.org/contact/all-weather-heating-air-conditioning-inc">email</a>.

Gil Medrano Jr.: All-Weather Man

SAN JOSE — Whether your current thermostat is broken or you’re just ready to upgrade to a programmable model, replacing a thermostat is a cost-effective way to improve your home energy efficiency. Fortunately, thermostat replacement is something you can easily perform yourself. Here are some simple steps to follow: 1. Determine which type of thermostat is compatible for your system. For instance, the most common type for a 24-volt system is a universal thermostat. However, this won’t work for baseboard heating, which is a different application. 2. Turn off the power to your heating unit. Typically, there will be a switch located either on your furnace or on the wall next to the furnace. Read more

<h1>Cindy Faulkner: A Natural Transition</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
SAN JOSE — After 16 years as president of Valley Heating, Cooling, Electrical &amp; Solar, Cindy Faulkner looks back on her accession to ownership as a natural transition. “For more than a decade prior, I was basically running an HVAC company for someone else, and there were many things I would’ve done differently if I were the owner,” she remembers. “After the company was sold, I felt it was time to strike out on my own, so when the opportunity arose to purchase Valley Heating, Cooling, Electrical and Solar, I jumped at it. The transition from employee to owner felt natural, not only because of my prior industry experience, but also because I came here knowing what I wanted to do.”
Originally from the Midwest, Cindy moved to the West Coast in 1990, where she found work as an installation coordinator for a local HVAC contractor. Later, she was promoted to company vice president, and soon after she met her husband, Jeff. “I actually hired him as a service manager,” she laughs. “We’re still working together—he oversees the technical side and I handle the operations. We make a great team!”
After three decades years living in San Jose, Cindy says she enjoys being part of the local business community, citing the local Rotary Club as a key connecting point. “Since I’m from out-of-state, getting involved with Rotary was the best thing I could’ve done. When I first came here, I didn’t have any local connections—now I feel like I have 450 friends! In addition to being beneficial from a networking standpoint, it feels great to be part of a club that gives so much back to the local community.”
When she’s not working, Cindy engages in a variety of activities, from skiing and boating at Lake Tahoe to wine tasting in the Napa Valley. Additionally, she and Jeff enjoy traveling. “My family is in Colorado and my best friend is in Orange County, so we make it a point to visit them regularly,” she says. “Also, my husband is a big racing fan, so we attend a lot of the major racing events, including the Indianapolis 500.”
In her life and career, Cindy espouses the value of positive thinking. “The quote I always tell everyone is, ‘Life is too short not to be happy.’ In addition to doing what you love, I think it’s important to keep a positive outlook, because it really affects everything and everyone around you.”
When asked the first thing she’d do if she could retire tomorrow, Cindy says she’d head straight to her lake house. “If I retired, I know I would have one,” she laughs. “That’s the goal. As soon as I’m able to buy a lake house, I’ll know I’ve made it and then I can retire.”
Ask Me Anything!
Q: What’s your favorite Bay Area winery? 
A: It’s a tie between Rombauer Vineyards in Napa and Savannah-Chanelle Vineyards in Saratoga.
Q: What’s your favorite holiday? 
A: Thanksgiving.
Q: What were you most known for in high school? 
A: I was voted “Best Hair” in the yearbook.
Q: If someone was making a movie about your life, what actress would you choose to play you? 
A: Julia Roberts.
Q: Who would play your husband? 
A: Hugh Grant.
Q: Which of the Golden Girls do you identify with most? 
A: Betty White’s character, Rose.

Cindy Faulkner: A Natural Transition By James Florence, Diamond Certified Resource Reporter SAN JOSE — After 16 years as president of Valley Heating, Cooling, Electrical &amp; Solar, Cindy Faulkner looks back on her accession to ownership as a natural transition. “For more than a decade prior, I was basically running an HVAC company for someone else, and there were many things I would’ve done differently if I were the owner,” she remembers. “After the company was sold, I felt it was time to strike out on my own, so when the opportunity arose to purchase Valley Heating, Cooling, Electrical and Solar, I jumped at it. The transition from employee to owner felt natural, Read more

Cindy Faulkner is president of Valley Heating, Cooling, Electrical and Solar, a Diamond Certified company since 2005. She can be reached at (408) 827-8994 or by email.

Cindy Faulkner: A Natural Transition

CONCORD — If your HVAC system is more than eight years old, it likely constitutes the lion’s share of your home’s energy consumption. In fact, it’s common for heating and cooling to represent more than half of a home’s total energy costs. As a result, you may be overpaying for comfort—or, worse still, be unable to afford it. In either case, you’ll be glad to know there are options for improving your situation. One option is to replace your old HVAC system with a newer, more energy-efficient model. During the last decade, California’s ever-tightening energy efficiency regulations have spurred HVAC manufacturers to improve their technology, which has resulted in systems that operate up to and above 90 percent efficiency. Read more

<h1>Bryan Arlaud: Customer-Focused</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
CONCORD — From the early days of his HVAC career, Bryan Arlaud stood out among his professional peers thanks to a singular focus. “I’ve always been the best in whatever department I worked in, and that’s because I was always focused on the customer experience and building relationships,” he explains. “There were a couple of companies I worked for where the owners didn’t really care—it was all about the money. That was a big motivator for me to start my own company, because I’d be able to treat customers as well as I thought they should be.”
Bryan’s involvement in the HVAC industry started early. “My grandpa was in HVAC and so was my father, so that’s pretty much how I got into it,” he says. “My first job was working for a friend of my dad who owned a sheet metal shop. I started at the bottom of the ladder, sweeping floors and cleaning toilets, and worked my way up from there.” Over the next 20 years, Bryan gained further experience working for several different HVAC companies before he started his own business in 2016.
Today, as owner of Certified Heating and Air Conditioning, Bryan says his favorite part of his job is cultivating his team. “I like watching my employees grow, set goals and achieve new milestones. I have one who’s getting ready to buy his first house—he’s never been in a position to do so, but from working here and learning the trade, he’s been able to grow to a point where he can provide a home for his family. It’s very rewarding to be a part of that.”
A resident of Brentwood (where he lives with his wife, Kristina, and their two children), Bryan spends his time outside of work on a variety of active pastimes. “We’re a very outdoorsy family,” he says. “We do a lot of hunting, camping and boating, and my oldest is really into competitive trap shooting.” Bryan also devotes time to being involved in youth sports. “I coach youth football, which is a lot of fun. I love working with kids and being a positive influence for them at a young age.”
In his life and career, Bryan espouses the value of setting goals. “I’m very goal-oriented, both in my personal and professional life,” he explains. “I tell my kids, ‘If there’s something you want to achieve, set a goal for yourself and find a way to achieve it.’ I encourage my employees in the same way. I find that setting goals is powerful because it helps you change your mindset and envision your future differently. The mind is more powerful than most people realize, and eventually, if you put in the work, the future you envision will become reality.”
When asked the first thing he’d do if he were to retire tomorrow, Bryan says he’d get into public speaking. “I’d like to help other people by sharing my story and the things I’ve been able to achieve. The path I started on as a young man wasn’t a very good one, and I was fortunate to have a number of mentors in my life who helped me get to where I am today. There are a lot of people who are in similar situations and need guidance to find a better path, and I would love to be the person who helps them get there.”
Ask Me Anything!
Q: What’s your favorite book? 
A: “The Slight Edge” by Jeff Olson.
Q: Are you a dog person or a cat person? 
A: Definitely a dog person.
Q: What was your first pet? 
A: A white German shepherd named Shay.
Q: If you could travel anywhere in the world, where would you go? 
A: Bora Bora. Ever since I saw a picture of those little huts out on the water, I’ve wanted to go there.
Q: Who’s your favorite superhero? 
A: Batman.

A glimpse into the life and career of Bryan Arlaud, owner of Certified Heating and Air Conditioning in Concord.

Bryan Arlaud is CEO of Certified Heating and Air Conditioning, a Diamond Certified company. He can be reached at (510) 371-5909 or by email.

Bryan Arlaud: Customer-Focused

REDWOOD CITY — When your HVAC system is running, it’s not only heating or cooling your home, it’s also circulating the air. That’s why in mild seasons like spring (when your system is seldom in use), your indoor air can become stagnant due to a lack of circulation. To address this, run your system on the “fan only” setting at regular intervals—ideally 10 to 15 minutes every hour. If you don’t want to do this manually, consider investing in a thermostat with the capability to program “fan only” operation. This will allow you to enjoy fresh, well-circulated air without having to continually adjust your thermostat. Read more

<h1>Rick Lazzarini: A Joint Venture</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
REDWOOD CITY &mdash; When asked how he became the owner of an HVAC company, Rick Lazzarini says it was a joint venture. “I started Degree HVAC in 2005 with my business partner, Trini Gudino. We originally met in trade school, where we spent five years training to be union pipefitters. One day, I told him I was thinking about starting my own business, to which he replied, ‘Really? So am I.’ One thing led to another and we decided to partner up to achieve our mutual goal. We started out in my garage; today, we’re in an 8,500-square-foot building.”
As co-owner of Degree HVAC, Inc., Rick says his favorite part of his job is improving his customers’ quality of life. “Most people don’t realize the difference a new, energy-efficient HVAC system can make in their energy bills and level of comfort. It’s very satisfying to upgrade a customer from old, inefficient equipment to a new system that’s going to make them happy for the next 20 to 30 years.”
A resident of Redwood City (where he lives with his wife, Christina, and their children), Rick expresses his appreciation for the temperature and temperament of his Bay Area locale. “The weather is always good, the people are nice and the atmosphere is pretty laid back. It’s California living, so we’re pretty fortunate to be here.”
Outside of work, Rick engages in a variety of active pastimes. “I have a Harley-Davidson, so I like to get out and ride whenever I can,” he says. “I go up to the Russian River a lot, both on my bike and with my family. I also like reading and having family get-togethers—I have a lot of family in the area, so we’re always celebrating birthdays and holidays.”
In his life and career, Rick espouses the wisdom of the Golden Rule. “My philosophy is, ‘Do unto others as you would have them do unto you,’” he affirms. “In terms of my business, that means being sensitive to my customers’ budgets and never selling them something they don’t need. Not everyone can afford a new furnace in the dead of winter—which is when they usually break down—so we do what we can to provide affordable solutions to their problems.”
When asked the first thing he’d do if he were to retire tomorrow, Rick says he’d hit the road. “We live in a great country and I’d like to see more of it, so I’d probably take a long road trip around the United States. South Dakota, New Orleans, the Great Lakes…I have a pretty long list!”
<h8>Ask Me Anything!</h8>
Q: What’s one book that has been particularly influential for you? 
A: The Bible.
Q: What’s your favorite local restaurant? 
A: Redwood Grill in Redwood City.
Q: What was your favorite toy as a child? 
A: My Red Ryder BB gun.
Q: Music or talk radio? 
A: Music.
Q: What kinds of music do you like? 
A: All kinds, from jazz to country to rock ’n’ roll.

Co-owner

Rick Lazzarini: A Joint Venture By James Florence, Diamond Certified Resource Reporter REDWOOD CITY &mdash; When asked how he became the owner of an HVAC company, Rick Lazzarini says it was a joint venture. “I started Degree HVAC in 2005 with my business partner, Trini Gudino. We originally met in trade school, where we spent five years training to be union pipefitters. One day, I told him I was thinking about starting my own business, to which he replied, ‘Really? So am I.’ One thing led to another and we decided to partner up to achieve our mutual goal. We started out in my garage; today, we’re in an 8,500-square-foot building.” As co-owner of Degree HVAC, Read more

Rick Lazzarini is a veteran of the HVAC industry and co-owner of <a href="http://www.diamondcertified.org/report/degree-hvac-inc">Degree HVAC, Inc.</a>, a Diamond Certified company. He can be reached at (650) 530-0989 or by <a href="http://www.diamondcertified.org/contact/degree-hvac-inc">email</a>.

Rick Lazzarini: A Joint Venture

CONCORD — While routine furnace filter replacement remains a commonly neglected aspect of home maintenance, for some, the problem starts with locating the filter in the first place. Here are a few common places to look: Internally: In many cases, the filter is located within the furnace’s blower compartment. Externally: A furnace system’s casing is sometimes designed with an external compartment that houses the filter. Return air grill: If the filter isn’t integrated within the furnace casing itself, it may be situated within a return air grill, which typically can be found in the ceiling or a nearby wall. Since furnace filters come in various sizes, it’s important to determine which size your furnace accepts before purchasing a replacement. Read more

<h1>Kim Haddon: Learning a New Language</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
CONCORD – When she got married, Kim Haddon knew she’d be sharing a home with her husband, but she never thought that one day she’d be working side by side with him in a professional environment. “My husband, Dave, has been involved in HVAC from a young age, having worked for his father’s company,” she explains. “After returning to the family business in the late ’90s, Dave decided to expand the company’s operations from mainly commercial work to full residential services.” It was at this point that Kim was presented with an opportunity to become a participant in her husband’s profession. “As the business’ focus shifted to residential work, Dave asked to have my involvement,” she says. “I started out answering phones in the office and things just progressed from there.”
Not satisfied with remaining a novice in her new vocational role, Kim applied herself and gradually developed a thorough knowledge of HVAC technology and techniques. “When I started, I didn’t really know anything about the industry,” she says. “A lot of the terms were completely foreign to me, so it really felt like I was learning a new language.” Thirteen years later, Kim continues to demonstrate her fluency in industry dialect as co-owner of Haddon Heating &amp; Cooling.
Born and raised in rural Minnesota, Kim relocated to Northern California after marrying Dave, a native of the North Bay. Having experienced her share of harsh Midwestern winters, she says the temperate local climate is one of her favorite attributes of life in the Bay Area. “I love being able to enjoy the outdoors year-round. I remember that soon after I moved here, I was sunbathing at the beach in January and called my family in Minnesota to tell them about it!”
Outside of work, Kim enjoys engaging in a variety of outdoor activities with Dave and their three children, Jesse, Rachael and Joseph. “We do a lot of weekend camping trips,” she says. “One of our favorite places to go is Lake Tahoe—there are things to do all year long, from skiing in the winter to boating in the summer.”
In her life and career, Kim espouses the importance of working hard to achieve one’s goals. “If you’re going to do something, you may as well give your all and do it to the best of your ability,” she says. “Whatever it is you’re aiming for, if you just keep at it and put in your time, you’ll achieve it. For me, it was becoming fluent in the language of the HVAC industry. It took a lot of time and hard work, but it eventually paid off.”
Ask Me Anything!
Q: What’s your favorite restaurant? 
A: The Dead Fish in Crockett.
Q: What were you most known for in high school? 
A: Music—I sang in choir and also played violin and piano.
Q: What’s your favorite film genre? 
A: Science fiction.
Q: Do you collect anything? 
A: Rare and interesting coins. I used to work as a waitress, and I would always look through my change at the end of the night for unusual coins.
Q: What’s the best gift you’ve ever received? 
A: My three children.

Kim Haddon: Learning a New Language By James Florence, Diamond Certified Resource Reporter CONCORD – When she got married, Kim Haddon knew she’d be sharing a home with her husband, but she never thought that one day she’d be working side by side with him in a professional environment. “My husband, Dave, has been involved in HVAC from a young age, having worked for his father’s company,” she explains. “After returning to the family business in the late ’90s, Dave decided to expand the company’s operations from mainly commercial work to full residential services.” It was at this point that Kim was presented with an opportunity to become a participant in her husband’s profession. Read more

Kim Haddon is owner of Haddon Heating &amp; Cooling, a Diamond Certified company since 2010. She can be reached at (925) 521-1380 or by email.

Kim Haddon: Learning a New Language

SAN MATEO — As we head into summer, it’s a good time to check your air conditioning equipment and make sure it’s running as cleanly and efficiently as possible. Start by checking your air filter; if it’s dirty, replace it before you turn on your system for the season. A new air filter will not only promote healthy system performance, it’ll also ensure fresher, cleaner indoor air. Next, go outside and clean your air conditioner’s condenser unit by sweeping off leaves and debris (to get it really clean, spray it with a garden hose). Next, inspect the blower motor. When an air conditioner’s blower motor isn’t operating at full speed, it can inhibit the entire system’s performance, Read more

<h1>Ricardo Valderrama: Imported Expertise</h1>
<h6>By James Florence, Diamond Certified Program Reporter</h6>
SAN MATEO — Ricardo Valderrama was raised in the heating and cooling industry, so it didn’t take long for him to take up his family’s trade—an enterprise he began in his native country of Peru before fully realizing it in the United States. “Growing up, my family had a commercial heating and air conditioning business, so I decided to follow that path and went to university to study industrial engineering,” he remembers. “During that time, my grandmother brought me with her on vacation to San Francisco, and I quickly fell in love with the city.” Upon completing his university term in Peru, Ricardo returned to the U.S. to attend trade school before going to work for a San Francisco HVAC contractor. Five years later, he struck out on his own and founded Bayhill Heat &amp; Air, Inc.
More than 30 years later, Ricardo says his favorite part of his job is the opportunity to interact with a wide variety of people. “I enjoy meeting and, in many cases, becoming friends with people from all different backgrounds. Living and working in the Bay Area, I’ve probably met someone from every country, which has been very rewarding and given me a more comprehensive perspective of the world.”
Outside of work, Ricardo engages in a variety of pastimes, from gardening at his San Mateo home to savoring the fruits of the Wine Country. “I enjoy going to the Napa Valley with friends and family to enjoy good wine and the beautiful countryside,” he says. Additionally, since he has family spread across the Western United States, Ricardo does a fair amount of traveling to visit his children and grandchildren. “I have a son in Texas, two daughters in Utah and one daughter here in San Mateo. I actually just got back from Austin, where I attended my grandson’s third birthday party.”
In his professional career, Ricardo espouses the importance of providing value for his clients. “My primary goal is to give my clients the most for their money,” he affirms. “With every installation, rather than trying to sell the most expensive equipment, I help the customer choose a system that best fits their needs. Basically, it comes down to being honest and giving them a product that will provide a good long-term investment.”
When asked the first thing he’d do if he could retire tomorrow, Ricardo says he’d go on an Alaskan cruise. “That’s one of the top things on my bucket list. Other than that, I’d just spend more time doing the things I currently enjoy, like winetasting, gardening, and visiting with friends and family.”
Ask Me Anything!
Q: What’s your favorite sports team? 
A: The San Francisco 49ers.
Q: Music or talk radio? 
A: Talk radio.
Q: If you could time travel, would you go to the past or the future? 
A: The future, just to see what it’s going to be like. I already know about the old stuff; I want to know what’s coming.
Q: What’s your favorite type of food? 
A: I love Asian cuisine, particularly Japanese fresh leaf sushi.
Q: What were you most known for in high school? 
A: Being a funny guy. Not a class clown, just generally funny and able to make light of things.

Ricardo Valderrama: Imported Expertise By James Florence, Diamond Certified Program Reporter SAN MATEO — Ricardo Valderrama was raised in the heating and cooling industry, so it didn’t take long for him to take up his family’s trade—an enterprise he began in his native country of Peru before fully realizing it in the United States. “Growing up, my family had a commercial heating and air conditioning business, so I decided to follow that path and went to university to study industrial engineering,” he remembers. “During that time, my grandmother brought me with her on vacation to San Francisco, and I quickly fell in love with the city.” Upon completing his university term in Peru, Read more

Ricardo Valderrama is a veteran of the HVAC industry and owner of Bayhill Heat &amp; Air, Inc., a Diamond Certified company since 2010. He can be reached at (650) 469-3972 or by <a href="http://www.diamondcertified.org/contact/bayhill-heat-air">email</a>.

Ricardo Valderrama: Imported Expertise

MORGAN HILL — A crucial aspect of maintaining your heating, ventilation and air conditioning (HVAC) system is regularly replacing its air filter. The purpose of an HVAC air filter is to catch dust, dirt, pet dander, smoke particles and other allergens in a home or office’s air stream. Some high-end air filters can even filter airborne pathogens like viruses and bacteria. By performing its function, an air filter provides a couple of major advantages. First, it keeps the air quality level high inside the home/office, which is better for the health of those inhabiting the space. Second, it helps the HVAC equipment operate more efficiently and extends its operating lifespan. The proper interval for changing your HVAC air filter depends on a couple of factors. Read more

<h1>Gabriel Martinez: One Step Toward Success</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
MORGAN HILL — When Gabriel Martinez took a job in the HVAC industry at age 18, he had no idea just how far that initial step would eventually lead. “My first job after high school was working in a warehouse for a heating and air conditioning distributor,” he recounts. “A few years later, I got into the field doing maintenance and installation for a couple of contractors. I liked being out in the field—the day goes by much faster when you aren’t stuck in the same place. About four years later, in 2006, I decided to go into business for myself. It was kind of a challenge to myself—just to give it a shot and see if I could really make it work.”
Today, as owner of Supreme Comfort HVAC, Inc., Gabriel has no regrets about making the leap from employee to business owner. He says his favorite part of his job is a combination of customer interaction and project completion. “I enjoy meeting new people and completing projects to both the customer’s satisfaction and my own.”
A resident of Morgan Hill (where he lives with his wife and business partner, Marlen, and their two children), Gabriel spends his time outside of work on a variety of pastimes. “I enjoy going on hikes and camping trips with my family,” he details. “Marlen and I used to travel a lot before we had kids, but it’s not as easy with small children. That’s why we bought an RV trailer—it enables us to travel without the stress of dealing with airplanes or hotels. Besides camping, we have a lot of fun taking the kids to museums, amusement parks and other places.”
In regard to a professional philosophy, Gabriel espouses the value of integrity. “I always try to be as fair and straightforward as possible with my customers so there are no surprises,” he explains. “I think this increases their confidence and satisfaction with the final product. Personally, I find it very rewarding to deliver exactly what I promise, on time and on budget.”
When asked the first thing he’d do if he were to retire tomorrow, Gabriel says he’d take a vacation. “I’d do some traveling, both nationally and internationally. There’s a lot to see and learn out there. I’d probably start with a trip to South America—I’ve always wanted to visit Chile, Argentina and Brazil.”
Ask Me Anything!
Q: Are you an early bird or a night owl?
A: A night owl.
Q: What’s your favorite TV show?
A: “This is Us.”
Q: Do you collect anything?
A: International license plates. Whenever I travel to a new country, I go to flea markets and second-hand stores to look for license plates to take home. I have them all pinned up on the wall at my shop.
Q: What’s your favorite snack?
A: Popcorn.
Q: What was your first pet?
A: An Australian Shepherd named Poncho.

Gabriel Martinez: One Step Toward Success By James Florence, Diamond Certified Resource Reporter MORGAN HILL — When Gabriel Martinez took a job in the HVAC industry at age 18, he had no idea just how far that initial step would eventually lead. “My first job after high school was working in a warehouse for a heating and air conditioning distributor,” he recounts. “A few years later, I got into the field doing maintenance and installation for a couple of contractors. I liked being out in the field—the day goes by much faster when you aren’t stuck in the same place. About four years later, in 2006, I decided to go into business for myself. Read more

Gabriel Martinez is owner of Supreme Comfort HVAC, Inc., a Diamond Certified company. He can be reached at (831) 217-3172 or by email.

Gabriel Martinez: One Step Toward Success

CONCORD — Air filtration is a crucial HVAC feature that affects everything from system performance to indoor air quality (IAQ). Consider the following tips for improving your HVAC system’s filtration: Check the MERV rating. Air filters are rated on a scale of 1-20 by the MERV rating chart, with 1 representing lowest quality and 20 representing highest quality. Low-rated filters (MERV 1-5) allow high amounts of airborne particulates to pass through into the HVAC system, which diminishes both system efficiency and IAQ. Over time, this can lead to increased utility costs and reduced system performance—a real lose-lose situation. A better choice is to invest in a high-rated filter that effectively captures airborne particulates and keeps them out of your home’s air stream. Read more

<h1>Brian Waskow: Career 2.0</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
CONCORD — For most people, retirement means the end of a career, but for Brian Waskow, it was also the beginning of another. “I had a ‘20 years and out’ deal working as a refrigeration mechanic for the plumbing and pipe fitting union, which enabled me to retire in my early 40s,” he relates. “Since I was still fairly young, I wanted to find another industry to get involved with, so I answered a newspaper ad posted by a local heating and air conditioning company. As a former refrigeration mechanic, I found the HVAC industry to be a natural transition.” Over the next 12 years, Brian would learn from “some of the best mentors in the business” while working for “some of the most successful companies in the Bay Area,” before founding Hometown Heating &amp; Air Conditioning in 2012.
Today, Brian says a favorite aspect of running his business is the new faces he meets on a daily basis. “I get to meet all kinds of interesting people, from World War II veterans to CEOs of Fortune 500 companies to ordinary, working-class folks like myself, so it’s always exciting to see who I’m going to meet next.” Additionally, he appreciates the fact that the company has become a genuine family affair. “My daughter, Jessica, is our operations manager and my other daughter Nicole’s husband works here as a service rep, so we’ve really earned our designation as a family-owned and operated business.”
Brian was born in the North Bay and currently resides in Contra Costa County with his wife, Yvonne. An avid outdoorsman, he considers the Bay Area an ideal location for pursuing some of his favorite pastimes, which include hiking, fishing, and water and snow skiing. “Living in the Bay Area, I could actually go water skiing and snow skiing in the same day if I wanted to,” he muses. “It’s also a great area for boating. One of our favorite things to do is take our boat to Angel Island and go hiking. Overall, we’re really active outdoors people, which everybody in the Bay Area should be.”
In his life and career, Brian espouses the importance of surrounding one’s self with good people. “There’s an old quote that says, ‘People make the party,’ and the same goes for a business,” he explains. “What differentiates a truly great company is the people who comprise it. I’m very fortunate to have not only some of the best professionals in the business working for me, but also some of the best people I know.”
When asked the first thing he’d do if he retired (again) tomorrow, Brian says he wouldn’t change a thing. “Ever since I started my own business, I don’t feel like I’ve worked a single day, just because I enjoy what I do so much. Plus, I already take enough vacation time as it is!”
Ask Me Anything!
Q: Would you ever skydive? 
A: I already have, actually. On one of my birthdays, my daughters and I went skydiving in Monterey and landed on the beach. It was a wonderful experience.
Q: What’s your favorite smell? 
A: Bacon.
Q: Are you an early bird or a night owl? 
A: An early bird—I’m at the gym at 5am most days.
Q: If you could talk to anyone living or dead, who would it be and why? 
A: General Douglas MacArthur, just because I think he’s a fascinating historical figure.
Q: What’s your favorite snack? 
A: Beef jerky.
Q: What was your favorite Halloween costume as a child? 
A: Superman.

Brian Waskow: Career 2.0 By James Florence, Diamond Certified Resource Reporter CONCORD — For most people, retirement means the end of a career, but for Brian Waskow, it was also the beginning of another. “I had a ‘20 years and out’ deal working as a refrigeration mechanic for the plumbing and pipe fitting union, which enabled me to retire in my early 40s,” he relates. “Since I was still fairly young, I wanted to find another industry to get involved with, so I answered a newspaper ad posted by a local heating and air conditioning company. As a former refrigeration mechanic, I found the HVAC industry to be a natural transition.” Over the next 12 years, Read more

Brian Waskow is a 37-year veteran of the HVAC industry and owner of <a href="http://www.diamondcertified.org/report/hometown-heating-air-conditioning">Hometown Heating &amp; Air Conditioning</a>, a Diamond Certified company since 2013. He can be reached at (925) 456-4967 or by <a href="http://www.diamondcertified.org/contact/hometown-heating-air-conditioning">email</a>.

Brian Waskow: Career 2.0

CONCORD — If you can’t remember the last time your heating and air conditioning system was professionally serviced, chances are it’s overdue for maintenance. Much like your car, your home’s HVAC system needs regular tune-ups to maintain optimal performance. You’d never dream of driving your car for years without a tune-up or at least an oil change, so why would you neglect the system responsible for heating and cooling your home? Even the newest furnace and air conditioning units need to be regularly serviced by a professional. Professional service maintains system efficiency, avoids unnecessary problems and prevents costly breakdowns, all of which can save a lot of money over the long term. So, Read more

<h1>Chris Donzelli: HVAC Star</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
CONCORD — Chris Donzelli was in between jobs when he decided to start from scratch and enter a new professional field. “It all started when I answered a newspaper ad placed by a local HVAC company,” he remembers. “I knew nothing about the field, but I was willing to learn, so they gave me a shot. During the next few years, I learned how to service and install residential heating and cooling equipment. Today, after 16 years in the industry, I own my own company. It just goes to show what you can accomplish when you put all your effort toward a goal.”
As owner of Perfect Star Heating and Air Conditioning, Chris says his favorite part of his job is developing his team. “I love teaching my employees and helping them hone their skills and knowledge in the industry. I’m very passionate about developing people—it’s extremely rewarding to see them grow and succeed.”
A resident of Brentwood (where he lives with his wife and two children), Chris expresses his appreciation for life in the Bay Area. “The weather isn’t harsh like in other parts of the country. Also, everything is close by—we’re just a couple of hours away from the snow, the beach and the wine country.”
Outside of work, Chris spends most of his free time having fun with his family. “We enjoy playing games together—pool, ping pong and chess are some of our favorites,” he details. “We’re also pretty outdoorsy and love to go camping and boating.”
In his life and career, Chris espouses the value of perseverance. “Get rid of powerless words like ‘can’t’—they won’t get you anywhere,” he advises. “Usually, when someone says they can’t do something, the truth is they just won’t do it. In reality, with plenty of effort and the right attitude, you can do anything you want.”
Ask Me Anything!
Q: What are your favorite sports teams? 
A: The San Francisco 49ers, the San Francisco Giants and the Golden State Warriors.
Q: What kind of music do you like? 
A: All kinds, from classic rock to country to hip-hop.
Q: What’s your favorite restaurant? 
A: Melo’s Pizza &amp; Pasta in Brentwood. However, if we’re going to splurge, it’s Ruth’s Chris Steak House in Walnut Creek.
Q: If you could travel anywhere in the world, where would you go? 
A: Italy. I’m interested in the history, especially since my ancestors came from there.
Q: What’s your favorite snack? 
A: Beef jerky.

Chris Donzelli: HVAC Star By James Florence, Diamond Certified Resource Reporter CONCORD — Chris Donzelli was in between jobs when he decided to start from scratch and enter a new professional field. “It all started when I answered a newspaper ad placed by a local HVAC company,” he remembers. “I knew nothing about the field, but I was willing to learn, so they gave me a shot. During the next few years, I learned how to service and install residential heating and cooling equipment. Today, after 16 years in the industry, I own my own company. It just goes to show what you can accomplish when you put all your effort toward a goal.” As owner of Perfect Star Heating and Air Conditioning, Read more

Chris Donzelli is owner of Perfect Star Heating and Air Conditioning, a Diamond Certified company. He can be reached at (510) 244-4356 or by email.

Chris Donzelli: HVAC Star

ANTIOCH — When it comes to their cars, most people stay on top of maintenance, investing time and money toward changing engine oil, regulating tire pressure, and washing the exterior. Unfortunately, when it comes to their home heating and air conditioning systems, few people take such preventative steps; in fact, most act as if these systems are supposed to run forever without any type of maintenance. The reality is that just like your car, your HVAC system is a machine that requires both independent maintenance and professional service. As your car needs to have its oil filter changed regularly, your HVAC system needs to have its air filter changed regularly to continue working efficiently. Read more

<h1>Raul Galvez: Still Getting His Hands Dirty</h1>
<h6>By James Florence, Senior Writer</h6>
ANTIOCH &mdash; After nearly 40 years in the heating and cooling business, Raul Galvez spends a lot of time in the office, but he hasn’t lost the taste for field work. “I still enjoy getting my hands dirty,” he affirms. “If you stop practicing your trade, you start to lose your skills, so I make it a point to stay fresh and connected with HVAC work. It’s just a part of who I am, and I don’t want to lose that.” 
Originally from Peru, Raul began his HVAC career by studying refrigeration as a young man. When he came to the United States, he was glad to find not only that his skills were relevant, but the conditions for performing the work were improved as well. “Doing HVAC in Peru was challenging,” he recounts. “For example, it was a lot harder to get parts—sometimes I just had to repair the old ones because I couldn’t get my hands on replacements. By comparison, working in the U.S. was great. Any time I needed a part, I could just go buy it.” 
After working for a few different companies throughout the years, Raul decided it was time to strike out on his own and founded California Heating and Cooling in 2007. Today, he says he enjoys running his own business, not least because it allows him to focus more on customer service and education. “Most people don’t know anything about their HVAC systems, so I like educating customers about maintenance and how to maximize system performance. I’ve always liked helping people, so this is a great way to do that.” 
A resident of Antioch (where he lives with his wife, Gladys), Raul expresses his appreciation for the unique character of the Bay Area. “I love it here. The weather is amazing, the people are great—it’s kind of its own thing. I’ve been to a lot of different parts of the United States and there’s no place quite like it.” 
Outside of work, Raul spends most of his free time relaxing. “Now that our kids are grown up, Gladys and I get to do a little more relaxing,” he says. “When your kids are small, most of your time is dedicated to them, but our youngest daughter is about to turn 19, so we’re on the verge of an empty nest. We like going out to dinner on weekends and traveling. I go back to Peru at least once a year and we often go to Florida to visit Gladys’ parents.” 
In regard to a career philosophy, Raul espouses the importance of professional pride. “The number one thing I teach my employees is to take pride in their work,” he explains. “When you take pride in your work, you’re going to do your best, which will increase the quality of the result. If you’re proud of your work, there’s a good chance the customer is going to be happy with it as well.” 
When asked the first thing he’d do if he were to retire tomorrow, Raul says he probably wouldn’t. “I’m don’t really plan to retire because I don’t want to be sitting at home doing nothing. I like running my company, being with my guys and working in the field.” However, he admits there’s at least one item on his bucket list. “I’ve always wanted to go to Europe, rent a Ferrari and drive on an autobahn. There’s no point owning a Ferrari in California, where the maximum speed is 65 miles per hour, but to spend a few days driving on the autobahn where you can go as fast as you want…now that sounds like fun.” 
<h8>Ask Me Anything!</h8> 
Q: Are you an early bird or a night owl? 
A: A night owl.
Q: Music or talk radio? 
A: Music.
Q: What’s your favorite local restaurant? 
A: Black Angus Steakhouse in Brentwood.
Q: What’s your favorite thing to do on a rainy day? 
A: Stay home, relax and watch some TV.
Q: What’s your favorite TV show? 
A: “How It’s Made” on the Science Channel. I like to learn new things and it’s fascinating to see how factories operate.

Raul Galvez: Still Getting His Hands Dirty By James Florence, Senior Writer ANTIOCH &mdash; After nearly 40 years in the heating and cooling business, Raul Galvez spends a lot of time in the office, but he hasn’t lost the taste for field work. “I still enjoy getting my hands dirty,” he affirms. “If you stop practicing your trade, you start to lose your skills, so I make it a point to stay fresh and connected with HVAC work. It’s just a part of who I am, and I don’t want to lose that.” Originally from Peru, Raul began his HVAC career by studying refrigeration as a young man. When he came to the United States, Read more

Raul Galvez is a veteran of the HVAC industry and owner of <a href="http://www.diamondcertified.org/report/california-heating-and-cooling">California Heating and Cooling</a>, a Diamond Certified company. He can be reached at (415) 735-0927 or by <a href="http://www.diamondcertified.org/contact/california-heating-and-cooling">email</a>.

Raul Galvez: Still Getting His Hands Dirty

A little preventative maintenance can go a long way toward keeping your home’s heating and cooling system performing optimally. The best way to ensure this is by having a professional HVAC technician perform an annual maintenance service on your system. Annual service allows a technician to identify any system issues and remedy them preventatively, which protects against unexpected system failure during the seasons when you need it most. Here are a few things your technician will do at your service appointment: Make sure your gas valve is set for the right pressure. A gas valve acts like a carburetor by introducing gas to your system at a certain pressure. If the pressure is set incorrectly, Read more

<h1>Chris Street: A Second Trade</h1>
<h6>By James Florence</h6>
ROHNERT PARK — When a debilitating injury ended his roofing career, Chris Street found himself starting from scratch in a new professional field. In the end, however, his twist of fate resulted in a greater success than he’d ever imagined. “I developed carpal tunnel syndrome early in my roofing career, and when I had surgery to correct it, I lost about 20 percent usage of my wrists,” he explains. “Since I wasn’t able to do roofing anymore, the workers’ compensation department offered to send me to school to learn a new trade. I decided to go into HVAC—I used to see HVAC technicians doing installations on the sites I worked at, and it always seemed like interesting work.”
After completing his term at the Denver Institute of Technology, Chris returned to California and got a job doing residential HVAC work. A few years later, he joined the Sheet Metal Workers’ International Association and spent 16 years working for Aaero Heating in Novato before switching to the commercial side of the field. Eventually, after garnering a well-rounded industry expertise, Chris decided it was time to start his own business.
Today, as president of Enviro Heating &amp; Air Conditioning, Inc., Chris says his favorite part of his job is improving the functionality and comfort of people’s homes. “I like the process of designing and installing heating and cooling systems, as well as the overall gratification of making our customers’ homes more efficient.”
Chris was born in Missouri, grew up in Novato and today lives in Rohnert Park with his wife, Lori, and their children. Outside of work, he engages in a variety of family activities and personal hobbies. “We’re big Giants fans, so we go to a lot of baseball games,” he says. “I also coach baseball and I’m on the board for the local Cal Ripken league, in which most of our kids have participated.” Chris also enjoys fishing at local reservoirs like Lake Sonoma and going on family vacations to Hawaii.
When asked the first thing he’d do if he could retire tomorrow, Chris says he’d head back to the big island. “I’d take a couple of weeks to relax in Hawaii. Then, after I got back, I’d probably look for some more volunteering opportunities and spend more time working with kids in the community.”
Ask Me Anything!
Q: Did you play any sports in high school?
A: Yes, I played football.
Q: What’s your favorite local restaurant? 
A: Cricklewood in Santa Rosa.
Q: Music or talk radio? 
A: Music.
Q: What’s your favorite style of music? 
A: Country.
Q: What’s your favorite snack? 
A: A cheese Danish from Starbucks.
Q: Who’s your favorite superhero? 
A: Batman.
&nbsp;

A glimpse into the life and career of Chris Street, president of Enviro Heating & Air Conditioning, Inc.

Chris Street is a longtime veteran of the HVAC industry and president of Enviro Heating &amp; Air Conditioning, Inc., a Diamond Certified company since 2014. He can be reached at (707) 809-5969 or by email.

Chris Street: A Second Trade

SAN JOSE — When properly installed, a home air conditioning system should last for at least 20 years. However, in order for the system to reach its expected lifespan, ongoing maintenance must be observed. In addition to prolonging the system’s operating lifespan, maintenance will help prevent problems and sustain energy-efficient performance. Consider the following maintenance steps: 1. Clean out the condensate drain line on a regular basis. This small, plastic pipe conveys condensation created by the air conditioning unit to the outside of the home. Typically, a condensate drain line has an access point that’s located near the unit. Find the access point and pour half a cup of bleach down into the line. Read more

<h1>Lior Zeevi: East to West</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
SAN JOSE — After starting his HVAC career on the East Coast, Lior Zeevi decided to pack up and head west. “I began my HVAC career in 2003 while I was living in Miami, Florida,” he recounts. “What drew me to the industry was an interest in the science of HVAC, particularly air conditioning. Pretty much everyone has air conditioning in Florida, so there was plenty of work, and I ended up opening my own HVAC company. In 2012, I sold that business and moved to the Bay Area, where I started a new company.”
As he became more familiar with his new environment, Lior noticed some new opportunities to expand his professional repertoire. “I discovered that a lot of homes in the Bay Area have asbestos in the ducting,” he explains. “That got me interested in the field of asbestos removal, and I ended up becoming licensed to provide that service to my customers. Additionally, I found there was a lot more opportunity for upgrading insulation in the Bay Area, as it is rarely done in Miami. So, I became licensed for doing that as well.”
Today, as owner of nsulation Guru Inc. dba HVAC Guru, Lior says his favorite part of his job is making his clients’ homes more energy efficient. “By replacing insulation and installing new heating and cooling systems, we help our customers save a lot of money over the long term. So, besides the satisfaction of doing a good job, it feels good to know I’m making a positive impact on people’s lives.”
A resident of San Jose (where he lives with his wife, Lee, and their two young children), Lior spends his time outside of work on a variety of active pastimes. “I enjoy outdoor activities like camping, off-roading with ATVs, boating and jet skiing,” he says. “Our kids are still very young, so it has been fun to introduce them to these new things. Of course, sometimes I like to just stay home and relax.”
When asked the first thing he’d do if he were to retire tomorrow, Lior says he’d see the world. “I would take four or five months and just travel. There are lots of places I want to see, like Thailand and Australia, so it would be a great opportunity to do that.”
Ask Me Anything!
Q: Coffee or tea?
A: Coffee.
Q: What’s your favorite season?
A: Summer.
Q: Are you an early bird or a night owl?
A: I’m an early bird.
Q: Do you collect anything?
A: I collect cars. I have a 1984 Mercedes-Benz SL convertible, a 1968 Mustang GT and a 1965 Pontiac GTO.
Q: What’s your favorite local restaurant?
A:  Oren’s Hummus in Sunnyvale.

Lior Zeevi is president of nsulation Guru Inc. dba HVAC Guru, a Diamond Certified company. He can be reached at (408) 763-3543 or by email.

Lior Zeevi: East to West

SANTA ROSA — Here in California, there’s great concern about conserving resources like water, gas and electricity. If you share this concern, you may be wondering how you can reduce resource consumption in your home. Fortunately, there are many ways to do this, even if you’re on a limited budget. In fact, you may be able to get government assistance with financing water and energy efficiency upgrades. For example, Energy Upgrade California’s Home Upgrade program offers rebates and incentives for a wide range of home improvements, from duct sealing and adding attic insulation to installing high-efficiency HVAC and water heating systems. This is just one of the many programs aimed at motivating California residents to take part in the statewide resource conservation effort. Read more

<h1>Ernie Ongaro: A Family Dynamic</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
SANTA ROSA &mdash; A third-generation plumbing and HVAC professional, Ernie Ongaro reflects on the longstanding legacy of his family’s business. “My grandfather started Ongaro &#038; Sons in 1932,” he recounts. “All three of his sons followed him in the business, and it was the same way with me, my brother and our two cousins. Now, with my son and nephew joining the company, we’re heading toward our fourth generation of family ownership.”
As president of Ongaro &#038; Sons, Ernie says his favorite part of his job is staying on the cutting edge of his professional field. “It’s really important for us to keep up-to-date with our industry, so we’re always looking for the latest equipment and methods of doing things. I also enjoy watching our technicians start from scratch and progress in their careers. It’s kind of exciting to see the growth of your employees—it gives you a sense of pride.”
A longtime resident of Santa Rosa (where he lives with his wife, Debbie), Ernie has fond memories of growing up in rural Sonoma County. “In addition to running the company, my dad was sort of a gentleman farmer and raised cattle. Growing up on a ranch was fun, even though I used to have to milk the cows twice a day. I still love living in Sonoma County—it’s a beautiful place.”
Outside of work, Ernie engages in a variety of active pastimes, from traveling to restoring vintage cars. “My wife and I love to travel, both within the United States and abroad,” he says. “I also enjoy restoring vintage vehicles. I have a 1942 Willys Jeep that I drive in local parades, and I also restored a 1932 Chevy pickup that I modeled after my grandfather’s first plumbing truck.” Additionally, Ernie enjoys reading and spending time with his family, including his grown children, Ernest and Allison.
In regard to his professional career, Ernie says the family dynamic has always played a vital role at Ongaro &#038; Sons. “Being a fourth-generation business, family is very important to us, and that informs the way we treat our employees and customers. We treat our employees like part of our family and try to be sensitive to their needs. Likewise, we take care of our customers and always follow up with them to make sure they’re 100 percent satisfied.”
When asked the first thing he’d do if he were to retire tomorrow, Ernie says he’d hit the open road. “I would probably take a road trip and visit some places in the U.S. that I haven’t seen yet. Actually, I recently finished a book about Lewis and Clark, and I think it would be neat to take a trip that follows the path they traveled.”
<h8>Ask Me Anything!</h8>
Q: What kinds of books do you like? 
A: I’m a history buff, so I love to read biographies and historical accounts.
Q: What’s your favorite kind of food? 
A: Italian.
Q: Do you collect anything? 
A: Vintage cars, trucks and military vehicles.
Q: Are you an early bird or a night owl? 
A: Definitely an early bird.

Ernie Ongaro: A Family Dynamic By James Florence, Diamond Certified Resource Reporter SANTA ROSA &mdash; A third-generation plumbing and HVAC professional, Ernie Ongaro reflects on the longstanding legacy of his family’s business. “My grandfather started Ongaro &#038; Sons in 1932,” he recounts. “All three of his sons followed him in the business, and it was the same way with me, my brother and our two cousins. Now, with my son and nephew joining the company, we’re heading toward our fourth generation of family ownership.” As president of Ongaro &#038; Sons, Ernie says his favorite part of his job is staying on the cutting edge of his professional field. “It’s really important for us to keep up-to-date with our industry, Read more

Ernie Ongaro is a 37-year veteran of the plumbing and HVAC industries and president of <a href="http://www.diamondcertified.org/report/ongaro-sons">Ongaro &amp; Sons</a>, a Diamond Certified company. He can be reached at (707) 652-9891 or by <a href="http://www.diamondcertified.org/contact/ongaro-sons">email</a>.

Ernie Ongaro: A Family Dynamic

MARTINEZ — Fifteen thousand homes burned. Fifteen deaths. Four hundred injuries. $99 million in property damage. Contrary to what you might expect, these disturbing annual figures aren’t the result of arson or wildfire. The real culprit is much less probable: clogged dryer vents. Surprised? Small wonder—like most homeowners, you likely pay little mind to this hidden component of your laundry center. However, by doing so, you leave yourself vulnerable to a substantial risk. Before we talk about dryer vent safety, it’s good to get an understanding of how dryer vents function. A closed dryer vent works by forcing hot air out of a rigid galvanized pipe to the exterior of the home. This process typically generates condensation, Read more

<h1>Rafi Benbenishti: Home Repair Extraordinaire </h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
MARTINEZ — Following an unplanned relocation to an unfamiliar country, Rafi Benbenishti found his professional calling in the home maintenance and repair industry. “I’m originally from Israel,” he explains. “In 2000, I went traveling abroad and visited Thailand, Australia, and the Philippines, to name a few. Eventually, I came to the United States, where my brother was living at the time. What was meant to be a short visit ended up being a permanent stay. I started working in the home repair industry and spent the next several years learning everything from duct repair to insulation upgrades. In 2011, I opened my own home maintenance and repair company, and I’ve been going strong ever since.”
Today, as owner of HSR, Rafi says his favorite part of his job is solving his customers’ problems. “A lot of times, when we go out to a job, the customer will tell us they’ve already had another company out and they weren’t able to solve the issue. It’s very satisfying when we’re able to find the solution and take care of everything for an affordable price.”
A resident of Martinez (where he lives with his wife, Shirley, and their two children), Rafi spends his time outside of work on a variety of active pastimes. “I love extreme sports like surfing, jet skiing and snowboarding,” he details. “My family and I like to do a lot of these things together. For example, in the summer, we’ll get together with friends and family at the lake and spend the day jet skiing. I also like playing with RC cars, drones and pretty much any other kind of gadget.”
In regard to a professional philosophy, Rafi says he strives to bring a family dynamic to his company. “Our employees know that as long as they care for the business like it was their own, they’ll be taken care of as one of our own. We work together as one big family toward the shared goal of making our customers happy. I know that if I take care of my employees, they’re going to take care of our customers, and that’s a foundation for a successful business.”
Ask Me Anything!
Q: Are you an early bird or a night owl?
A: I’m an early bird.
Q: If you could travel anywhere in the world, where would you go? 
A: Bali.
Q: What’s your favorite thing to do on a rainy day? 
A: Relax and watch a TV show.
Q: Music or talk radio?
A: Music.
Q: What’s your favorite sports team?
A: The Golden State Warriors.

Rafi Benbenishti: Home Repair Extraordinaire By James Florence, Diamond Certified Resource Reporter MARTINEZ — Following an unplanned relocation to an unfamiliar country, Rafi Benbenishti found his professional calling in the home maintenance and repair industry. “I’m originally from Israel,” he explains. “In 2000, I went traveling abroad and visited Thailand, Australia, and the Philippines, to name a few. Eventually, I came to the United States, where my brother was living at the time. What was meant to be a short visit ended up being a permanent stay. I started working in the home repair industry and spent the next several years learning everything from duct repair to insulation upgrades. In 2011, Read more

Rafi Benbenishti is owner of HSR, a Diamond Certified company. He can be reached at (925) 344-6763 or by email.

Rafi Benbenishti: Home Repair Extraordinaire

SAN MATEO — A common problem homeowners experience with their HVAC systems is inadequate or uneven airflow. While an HVAC company can resolve your airflow issues, before calling a professional, it’s worthwhile to perform a quick visual inspection of your ductwork to see if you can determine what’s causing the issue. First, check connection points where the ductwork makes a 90-degree turn. When these transitions are made of flexible material, they can become crimped, which constricts airflow. To prevent this, consider replacing all soft, flexible junctions with rigid ones, which can be integrated with the rest of your flexible ductwork. This will rule out the chance for kinking or crimping, giving you 100 percent airflow through those turns. Read more

<h1>Vincent Casale: Winds of Change</h1>
<h6>By James Florence, Diamond Certified Resource Reporter</h6>
SAN MATEO — After several years working on the corporate end of the construction industry, Vincent Casale was looking for a change of pace. As it happened, change came in the form of an entirely new livelihood. “After about 15 years in corporate sales and construction management, I wanted to get out of that world and work on a smaller scale,” he remembers. “One day, while I was on a jobsite, I met the owner of Bayside Mechanical. We got to talking, and the next thing you know, he brought me on. My prior experience in construction helped me as I became acquainted with a new industry, and things ended up working out very well.”
Today, as estimator at Bayside Mechanical, Inc., Vincent says his favorite part of his job is making people feel more at home in their homes. “Working in the residential end of the business, I really feel like I’m helping people. For me, it’s not working on houses; it’s working on homes, which I think is an important distinction. I take a lot of pride in making my customers’ homes more comfortable and just improving the quality of their daily lives.”
Originally from Brooklyn, New York, Vincent came to the Bay Area soon after marrying his wife, Heather. “Heather is originally from here,” he explains. “We met while she was attending grad school in New York. She always said if we started a family, she’d like to live closer to her family, so as soon as we found out our first little one was on the way, we picked up and headed west.” Today, as a resident of Redwood City (where he lives with Heather and their three daughters, Isabella, Sophie and Emily), Vincent says his two favorite things about his adopted locale are the weather and traffic, both of which he considers moderate in comparison to those of his city of origin.
Vincent spends most of his time outside of work performing his role as a full-time family man. “I love being a father to my daughters and spending time with my family—they definitely keep me busy,” he laughs. He also enjoys cooking and following professional sports. “My family has a bunch of restaurants back east, so cooking has always been a big hobby of mine. I’m also a huge sports fan, and I follow all my New York teams.”
In regard to a personal philosophy, Vincent sums it up with one word: integrity. “In my mind, it’s not what you do in front of people that’s important—it’s what you do when no one is watching,” he explains. “That’s the true test of your character and how you develop trust and relationships with others. So, I’m always trying to instill the importance of integrity in those around me, whether it’s my kids at home or my crew out on the jobsite.”
When asked the first thing he’d do if he were to retire tomorrow, Vincent says he’d head to an exotic location to get some R&amp;R. “I’d take a nice, long vacation. I’d love to go to Hawaii with my family for a few weeks and spend some time at the beach just kicking back and relaxing.”
Ask Me Anything!
Q: What are your favorite sports teams? 
A: Being from Brooklyn, my two favorite teams are the New York Jets and the New York Mets.
Q: Music or talk radio? 
A: It depends on my mood. Usually, I listen to sports talk radio in the morning, but as my day gets going, I put on music.
Q: What kind of music do you like? 
A: Classic rock.
Q: What’s your favorite kind of food? 
A: Italian.
Q: What were you most known for in high school? 
A: Playing baseball. I also had a lot of friends from different social groups, so I guess I was also known for getting along with everyone.

Estimator

Vincent Casale: Winds of Change By James Florence, Diamond Certified Resource Reporter SAN MATEO — After several years working on the corporate end of the construction industry, Vincent Casale was looking for a change of pace. As it happened, change came in the form of an entirely new livelihood. “After about 15 years in corporate sales and construction management, I wanted to get out of that world and work on a smaller scale,” he remembers. “One day, while I was on a jobsite, I met the owner of Bayside Mechanical. We got to talking, and the next thing you know, he brought me on. My prior experience in construction helped me as I became acquainted with a new industry, Read more

Vincent Casale is an estimator at <a href="http://www.diamondcertified.org/report/bayside-mechanical-inc">Bayside Mechanical, Inc.</a>, a Diamond Certified company since 2010. He can be reached at (650) 578-9080 or by <a href="http://www.diamondcertified.org/contact/bayside-mechanical-inc">email</a>.

Vincent Casale: Winds of Change

MENLO PARK — If you’re planning to replace your furnace, there’s a chance you may need to replace your air ducts as well. Due to a recent Title 24 mandate, Bay Area residents planning for furnace replacements are now required to have their ductwork tested for energy efficiency using what’s known as a HERS (Home Energy Rating System) test. If the test determines your ducts have more than 15 percent leakage—which is highly likely in homes more than 30 years old—they’ll need to be replaced in conjunction with the furnace. Duct replacement is expensive initially, especially if asbestos removal is needed, but once the new ducts are installed, they provide several benefits. For one, Read more

<h1>Mike Rebholtz: Expert Contributor Profile</h1>
<h6>By James Florence, Diamond Certified Program Reporter</h6>
MENLO PARK — Following a year spent living abroad, Mike Rebholtz returned home and started working in a trade that would furnish him with a lifelong career. “I had a buddy whose family lived in Aviano, Italy, right at the foot of the Alps,” he explains. “After I graduated high school, I sold everything I had and went to live there and ski, which lasted a year. After I got back, I needed a real job, so I joined the trade union and started working in HVAC.” As a mechanically inclined individual, Mike says he quickly took to the trade. “I’ve always been good with my hands and liked building things, so working with sheet metal and manufacturing ductwork was something I enjoyed right off the bat.”
In 1985, Mike founded Rebholtz Mechanical, which functioned as a unionized HVAC contracting firm for more than 20 years before closing its doors amid the economic downturn of 2008. In 2011, Mike re-emerged on the professional scene with Alternative Heating &amp; Air Conditioning Solutions, Inc. As his first non-union business venture, Mike says he’s enjoyed the refreshing change of pace. “We’re able to do a lot of things we couldn’t under union constraints, like bringing in plumbers and electricians, which allows us to provide our customers with more options. It’s been really fun to get a fresh start after so many years in the industry.”
Originally from the Sacramento region, Mike resides today in Redwood Shores with his wife, Julie. When asked his favorite part of living and working in the Bay Area, he says he appreciates the diversity of the population. “I originally planned to move up to Oregon and live in the country, but I’ve grown to like the diversity we have here. Overall, I find that consumers in the Bay Area tend to be very educated and open-minded.”
Outside of work, Mike engages in a wide variety of active pastimes. “I can’t get enough of the outdoors, whether it’s riding my motorcycle, fishing or backpacking in the Sierras,” he says. As a licensed pilot, Mike says he and Julie also enjoy flying to nearby destinations for weekend trips. Additionally, he likes spending time with his children.
In regard to his professional career, Mike espouses the importance of doing the right thing. “The main things are to be fair and honest, see things from the customer’s perspective, and give them what they want,” he says. “If a customer wants something that’s not in the contract, I’ll usually tell my guys to include it anyway, because I’m less concerned about who’s right than I am about making sure my customers are happy.”
When asked the first thing he’d do if he could retire tomorrow, Mike says he’d head out on a long trip. “I’d probably take Julie and the kids and shoot up to Alaska for a few weeks, which is somewhere I’ve always wanted to go. Ideally, I’d like to fly there and stop in Oregon and Washington along the way to visit friends and family.”
Ask Me Anything!
Q: Would you ever go sky diving?
A: Yes, that’s actually on my bucket list.
Q: What’s your favorite local restaurant?
A: The Mountain House Restaurant in Woodside.
Q: What’s your favorite thing to do on a rainy day?
A: Read a book.
Q: What kind of books do you like to read?
A: I like everything from mystery novels to self-improvement books. As a pilot, I’m also fascinated by World War II stories, so I love any book that has to do with that era.
: How do you like your eggs?
A: Over easy.
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Mike Rebholtz: Expert Contributor Profile By James Florence, Diamond Certified Program Reporter MENLO PARK — Following a year spent living abroad, Mike Rebholtz returned home and started working in a trade that would furnish him with a lifelong career. “I had a buddy whose family lived in Aviano, Italy, right at the foot of the Alps,” he explains. “After I graduated high school, I sold everything I had and went to live there and ski, which lasted a year. After I got back, I needed a real job, so I joined the trade union and started working in HVAC.” As a mechanically inclined individual, Mike says he quickly took to the trade. Read more

Mike Rebholtz is general manager of Alternative Heating &amp; Air Conditioning Solutions, Inc., a Diamond Certified company since 2012. He can be reached at (650) 539-9722 or by <a href="http://www.diamondcertified.org/contact/alternative-heating-air-conditioning-solutions-inc">email</a>.

Mike Rebholtz: Expert Contributor Profile

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