Auto Body
Sonoma County
Western Auto Body, Inc.
(707) 829-2477
5800 Guerneville Road
Sebastopol, CA 95472
www.westernautobody.com
westernautobody@aol.com
Mike Ludeman, Owner
SERVICES
Auto Body Repair & Refinishing
HOURS
Mon – Fri: 8am – 5pm
CREDIT CARDS
American Express
Visa
MasterCard
Discover
EMPLOYEES
9
BRANDS
Dupont
GUARANTEES
Satisfaction Guaranteed
Manufacturers’ Warranties on Paint
Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
State Lic. No. 227345
CUSTOMER
LOYALTY
Based
on 251 random customer surveys made since February 2005 asking each customer:
"Would you use this company again?"
CUSTOMER
SATISFACTION
"Please rate your satisfaction with the quality received."
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RATING
STATUS
We declare that Western Auto Body, Inc. has passed all of the rating steps and has earned the Diamond
Certified award, Certificate No. 630.
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Mike Ludeman started in the auto body trade in 1984, right out of high school, and bought Western Auto Body, Inc. in 1999. This is a full-service auto body shop with qualified craftsmen, state-of-the- art equipment and high- quality paint. They can make arrangements for towing and rental cars, they have some loaner cars available, and they work with all insurance companies. In regards to insurance companies, Mike points out that although insurance companies routinely recommend a shop, you may use the repair facility of your choice and go where you feel most comfortable.
COMPANY
PHILOSOPHY
"It’s simple. We do whatever it takes to keep customers satisfied. Problems are going to arise, but we don’t leave people hanging. We keep them involved and let them know what’s going on. If their vehicle is going to be here longer than expected, we give them a call three days in advance. It’s all about communication.”
EXCERPTED
SURVEY RESPONSES “They’re local, they got it done and they’re on the ball. They even gave me a ride home.” —Sean C. “They were very professional and took care of everything, even when we had a problem with the insurance company.”—Karen D. “They were able to work with me to get some salvaged parts so my car wouldn’t have to be totaled.”—Debra L. “They were friendly, plus they did a good job in a reasonable time.”—Vincent A.
“The service was great. They were very reassuring and responsive. They offered personalized, quick, efficient service of the highest quality.”—Judith B.
