What did you like best about Trammell-Nelson Wood Floors?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/14/07 and 5/17/07. Customer last names have been initialized for privacy. 

“They got in here, got it done, and got out without a mess.” —Katie Z.

“They did everything perfectly. There was no mess. The floors looked beautiful after they
were refinished. It turned out better than when we had the floors first put in.” —Judy T.

“Everything, they're on time, nice, skillful, and they make sure the job is done right.” —G.G.

“The quality of the floor is great.” —Mr. V.

“They did a beautiful job on the floors. They refinished the floors, and they look great.” —Ann V.

“They do a good job. They're clean and easy going on the schedule.” —Bob P.

“They had a good price. They also delivered ahead of schedule and had superior products.” —David V.

“They were honest, on time, and clean. They did a thorough job, and they asked me what I wanted.” —Don M.

“They were knowledgeable of the products that fit my budget. One of the guys came over and gave me an accurate square footage estimate and told me how much wood I would need. I was also impressed with how fast they got the wood out to my place.” —Ned C.

“The quality of work was good. They did nice work and explained the job they were going to do. They were also here when they said they would be. He's done three different hardwood floors for me, and they've all turned out nice.” —Spencer L.

“They do good work.” —Lida B.

“They went above and beyond their job. When you hire someone, you expect them to just do the job, but they found flaws in our floor that we did not see and fixed them. We were very happy with them, and we plan on using them again.” —Dennis T.

“They were willing to work with us, and they were on time.” —Chuck K.

“They were very courteous, clean, and they respected our house.” —Paul M.

“They were able to work with our schedule, and they had good service.” —Kelly

“They did great work.” —Mr. J.

“I work in the window industry, so I bump into Steve a lot. He's just a really nice and knowledgeable guy.” —Judy B.

“They were honest, and they gave us a good description of the work and cost. They were also patient with our choices.” —Nancy L.

“They did a really fine job, and the price was right.” —Bunny Z.

“They were prompt, professional, and quick.” —Kathy D.

“They were really polite, prompt, affordable, and clean. They got on the job and didn't get off until they were finished.” —Edith B.

“They were on time, and they got the job done.” —Ann B.

“I've done a ton of business with them. When I build another home, I'm going to use them again.” —Bob S.

“Customer service” —Linda P.

“They were very timely, and the quality of their work was very good.” —Lynn L.

“I liked that they did a good job.” —Larry V.

“They did good work on the floor.” —Dan M.

“Their workmanship and courteousness, they were also very clean.” —Lee

“Jeff is professional and responsive.” —Brad T.

“He was prompt.” —D.J.B.

“He tells you what's going to happen before it happens, and he sticks with his estimate.” —R.C.

“They came and did what they said they were going to do.” —Bill B.

“I like the fact that he fit me in his schedule. He really tried to do a good job. I was
impressed with the outcome.” —Mark G.

“Over the years, I've found that I have a good relationship with Jeff. He takes care of business.” —Matt T.

“They were responsive. When we had a problem, they came right out to fix it.” —Phil A.

“He was very conscientious and tried hard.” —Mike M.

“They were quick to fix things if we had a problem.” —Jeff M.

“The service was just impeccable. Amazing quality of service, I love Jeff and his whole
team.” —Amy N.

“If Jeff didn't like the way something turned out, and I thought it was okay, he redid it anyway. I appreciated that.” —MaryAnn L.

“When you want them, they're there. They're very responsive.” —John A.

“They do a good job.” —Bob B.

“They did good work.” —James O.

“They did a really good job of matching the color to the old floor I had.” —Maralynn J.

“I thought they were easy to talk to, they listened to what I wanted, and they did a good job with the color. People have also responded when I called.” —Nadine S.

“The quality of work” —Sophie R.

“The quality of work” —Eric H.

“They showed up when they said they would, and they did the job the way they said they
would do it. On one particular job, they saved me a lot of money by not doing everything I thought needed to be done.” —Comanchee C.

“They were fast, efficient, and the floors came out well.” —Barry B.

“They were knowledgeable, and they showed up on time.” —Ray D.

“The quality of the floor is great.” —Vosco

“Reliability, good quality, and fair prices” —Bruce T.

“I thought that he was responsive and professional.” —Ardith

“They were quick, efficient, and they were reasonably priced.” —Mary W.

“Jeff is great. He gets right on it.” —Bob H.

“They were quick. They did an apartment for me when I needed it done in a hurry. They were on time and available quite quickly. The floors look quite nice.” —Jim H.

“They were on time, reliable, and they did a good job.” —Dieter M.

“They worked hard and did a good job.” —Rick G.

“I like the way the floors look.” —Adam P.

“They do a very good job. The floors look fantastic.” —Chris S.

“I liked the direct service that was provided.” —Vince W.

“They were confident, and they got the job done on time.” —Mike F.

“They showed up on time and did good work.” —Tom C.

“They're friendly, timely, and clean. They also give good advice.” —Janet A.

“The high quality workmanship” —Dennis

“They were easy to work with, and the price was good.” —Holly C.

“They were honest, straightforward, and easy to work with.” —Paul S.

“We've used them previously in the past, and we're happy with them.” —Butch

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