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What did you like best about Santa Rosa Hydramatic Service?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/21/2002 and 6/3/2008. Customer last names have been initialized for privacy.

"They're great. They do all of our transmission work. We've been using them for a while now." -D.S.A.S.

"What I like best is that when they say they are going to be there, they are there. They also always have the parts I need in stock." -S.F.F.

"They did my work quickly." -Francisco V.

"I like that they are an independent company. It is apparent when you walk in the door that customer satisfaction and doing a good job are important to them. Their prices are also fair." -Gary J.

"I like their cooperative attitudes and good prices." -Karl B.

"They did what they said they would do." -Randy B.

"The owner was great. I thought he was very honest. I'd highly recommend them." -Sheila M.

"They answered all of my questions and did a good job." -William G.

"They are friendly, honest, fair, and knowledgeable." -Allan D.

"They were pretty prompt in getting the work done." -Craig R.

"I was able to get a new transmission within a couple of days." -Steve S.

"Steve was very forward. He did exactly what he said he was going to do." -Tucker M.

"The customer service, as they really try to fix any problems." -Angelica B.

"They were upfront about things." -Jerry D.

"I like that they are local and privately owned." -Mike E.

"Customer service, as they are very responsive." -Pat P.

"Promptness and friendly communication" -Rhonda P.

"They know what they're doing; price is reasonable." -Lonnie D.

"They did what they said for the price they said." -Bill T.

"I had problems with a different shop and not only were they knowledgeable, but the they explained everything and didn't make me feel outside the loop. They even asked that I come back after I drove a while to let them know how I liked the work." -Ryan K.

"Good service; they fixed the problem." -Mike M.

"They were honest, friendly and appreciative toward you as a customer and got right to work. They told me how long it would take, what it would cost then they called me when the car was ready." -Clarence F.

"They're easy to get too, and are straight forward, they tell you what they do like it is. They're pretty conscientious about what they do and how they do it, they have a set of rules and things they go by to ensure their products are good and their transmissions perform properly." -Rich W.

"They have been around for a long time and they do good work." -Rick M.

"Their turn around time was good." -Chris C.

"They answered all my questions, they were thorough and straightforward, they didn't put me off, and they were honest." -Jack K.

"They explained everything they were doing and used only high quality replacement parts." -Maria S.

"They did what they said they were going to do." -Jim S.

"The service was great. They got me in and out, were very honest and direct in answering any questions. I'm real satisfied with them." -Fred W.

"They got it done with no lolly-gagging." -Ann C.

"They are prompt and reasonable." -Clarence H.

"When they say they'll fix something they'll do it no matter what they have to do." -Dustin M.

"I brought the car in and they repaired it; their backup service is great also." -Betty M.

"They were very considerate, took good care of me and the car." -Alice L.

"I thought they seemed very honest." -Maria G.

"Efficiency, reliability" -Cristine .

"They are very friendly and courteous. They have taken care of a very complicated problem." -William G.

"They seemed honest, explained what was wrong." -Anne S.

"They were very professional and got the job done." -Dave V.

"They got the job done." -Matt K.

"Clear communication of the problem." -Saiful R.

"Transmission worked when I left." -Terry B.

"Honest" -John S.

"Got my truck in and out." -Andrew C.

"Service up front, good relationship." -George S.

"Courteous, open honesty and knowledge." -Rhonda C.

"They took care of the problem. It was a difficult case that others had not solved." -Barry R.

"They're qualified, neat and prompt and they got the job done." -Greg G.

"They did what they said were going to do and they did it on time." -Scott V.

"The communication was real good. They were absolutely straight with me and they knew what they were talking about." -Eric S.

"They fixed it." -Scott C.

"They knew what they were doing and were professional." -Dennis S.

"Very nice people. They did what they said they were going to do on the day that they'd do it." -Richard P.

"They were able to get it done efficiently." -Rob R.

"I think they know what they're doing." -Chris D.

"They were very nice and very good." -Wanda H.

"They can diagnose the problem and fix it at a minimal cost." -Henry D.

"The guys I dealt with explained everything to me." -Ken K.

"Customer service was great. They did everything I wanted." -Brian F.

"They were honest and they got to the car pretty fast." -Don S.

"They explained what they did and their prices were reasonable." -Mike B.

"Conveniently located." -Michael R.

"Got it done when they said they would." -Gary H.

"Honest" -Valerie B.

"The work they did was good. They were easy to work with" -Dewitt B.

"Very professional, good prices" -Rick B.

"They were efficient and friendly" -Mario C.

"Professional, know exactly what's wrong, how to fix it, and fixed it right" -Howard C.

"Personable" -Clyde D.

"Honesty" -Vivian D.

"The professional job they do" -Ron D.

"The quality of their work, our transmission was worked on by another company for several years and they never got it right, but when we took it over there, they fixed it right the first time. Wonderful work" -Richard D.

"They drove me home" -Viola F.

"No comment" -Mel F.

"They do quality work and are professional in their dealings" -Jessica G.

"No hassle, they did a quick job for my son's Charger" -Jay H.

"They know what they are doing" -Rhonda H.

"Honest and easy to communicate with and I had confidence in them" -Dan H.

"I took a 56 T-Bird Classic and they did a great job, service is just wonderful" -Debbie H.

"Very friendly" -Matt J.

"They do good quality work, I've been taking my cars there and they just know what they're doing, good quality work is all they do"
-Harry J.

"Very personable and friendly, make you feel like you're talking to your neighbor, take you with them on the test drive" -Steve K.

"Everything. From the first guy I met and then they were diligent about getting service done, called us for a recheck, a service person said we had a transmission problem and was so helpful, knew everything and gave us great advice. I was so impressed about everything. They're professional and courteous" -Roger K.

"Service was excellent" -Eugene K.

"Very honest people, know what they're doing" -Carl L.

"Their attitude and took care of it right away" -Ed M.

"Seem like they were an honest company"
-Cynthia M.

"Really honest and did a good job" -Michael N.

"I think they were pretty honest with us" -Richard O.

"They were able to accommodate my older vehicle" -Eric P.

"Can't remember enough to comment" -Bob P.

"They know what they're talking about, they're very nice to you, they fix the problem, I've taken a number of cars to them and they're just great people" -Ken R.

"I don't know, they weren't able to fix my car. I only went there because someone here used them and recommended them. They didn't fix it so they just charged me the minimum"
-Joan S.

"Honest, forthright, proved they knew what they were talking about, kept involving me in the process, gave me options along the way, told me what it was, showed me why they thought that, gave me more options of what they can do, I chose one and they did it and did it well" -Joshua S.

"I'm very satisfied with the quality of the work, they're very nice people, I'm very happy with them" -Reine T.

"I'm very happy with the results, the way I was treated and what they did for me. I had two transmissions put in by AAMCO and Santa Rosa Hydramatic had to redo the work. Since then I haven't had any problems whatsoever" -John T.

"Quick response, knowledge, turnaround time, clean shop" -Bob T.

"They know what they're talking about, they don't waste your time trying to upsell or over sell you on something you don't need and if there are any problems they let you know upfront" -Dave W.

"He was satisfied with them" -Bill W.

"They fixed it" -Mike A.

"Got my car done when they said they would" -David B.

"They seemed to be honest and knowledgeable" -Jose D.

"They explain to me, they kept the parts to my transmission and explained to me how the new one has been improved" -Mike F.

"They were willing to listen" -John F.

"Honesty" -Selena G.

"No time to comment" -Carlos G.

"Stand behind their work" -Gary H.

"Honesty about cost and future services" -Brad J.

"I've used them a couple of times and I was happy with their work" -Tim K.

"Their honesty" -Ken L.

"They had good prompt customer service, quality work, but I still have problems with the clutch" -Vicky M.

"They seem to be very thorough about their work, called ahead of time to okay work that needed to be done" -August S.

"They did a great job, very quick, made some special modifications that were made incorrectly by the manufacturer" -Mark S.

"The work that they did has lasted a long time, a very quality end result" -Bill T.

"They're honest and transmissions are their specialty" -Frank T.

"I had a small problem after they were done and they took care of it right away" -Mark W.

"They were efficient" -Richard A.

"Know what they're doing. Attentive to customers" -Daniel F.

"The quick job and the personal service"
-Marco G.

"Honesty" -Bill H.

"They found the problem and fixed it without pushing any other work on me" -Judy K.

"They fixed the problem quickly" -Ken K.

"I don't really know what he had done because it was his car" -Eric M.

"The work was done fast and they were courteous" -Don M.

"Their persistence, very nice" -David M.

"The work was quality and the personnel were friendly" -Tom T.

"They are knowledgeable about their craft" -Hazel T.

"They were very generous with their credit and financial support" -John V.

"They did good work and their prices were good" -Tom V.

"Very helpful and nice, clean neat and organized" -Ray W.

"They did a good job" -Mike W.

"Follow through and they stand behind their work" -Dave A.

"Personal service" -Marshall P.

"They did address my car in timely manner" -Veronica V.

"Decent service, they were nice and got me in as quickly as possible" -Kathy P.

"Initially I had heard that they had a fine reputation" -Paul V.

"Friendly people. They keep taking it back and trying to fix it so that's a plus" -Mike K.

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