Funeral Services
Sonoma County
Santa Rosa Mortuary Eggen & Lance Chapel
(707) 545-3747
(707) 542-3155 (Fax)
1540 Mendocino Ave.
Santa Rosa, CA 95401
(707) 542-3154
1900 Franklin Ave
Santa Rosa, CA 95404
www.srmp.org
lauran@srmp.org
Laura Neisius, General Manager
Lisa Klein, Funeral Director
SERVICES
Funeral & Cremation Services
HOURS
Mon – Sat: 8am – 5pm
24-hour Answering Service
CREDIT CARDS
American Express
Visa
MasterCard
Discover
Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
State Lic. No. FD-240, FD-1779
CUSTOMER
LOYALTY
Based
on 191 random customer surveys made since March 2004 asking each customer:
"Would you use this company again?"
CUSTOMER
SATISFACTION
"Please rate your satisfaction with the quality received."
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RATING
STATUS
We declare that Santa Rosa Mortuary Eggen & Lance Chapel has passed all of the rating steps and has earned the Diamond
Certified award, Certificate No. 386.
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Serving your family at two locations. Santa Rosa Mortuary is located on the grounds of beautiful Santa Rosa Memorial Park, and their second location, Eggen & Lance Chapel is on Mendocino Avenue. Santa Rosa Mortuary Eggen & Lance Chapel offers traditional funerals, contemporary tribute services and on-site cremation services in a compassionate, caring environment. They also assist families with pre-need planning to ensure that someone they love will never experience the emotional and financial burdens that can accompany a loss. Their Funeral Directors and well-trained, educated staff of counselors bring a diverse range of experience to the arrangement conference. They work as a team to ensure the family’s needs are always met. The staff fully understands that there can be no more personal and life-changing experience than losing someone you love. They will help you plan a service to honor the memory of your loved one according to your family’s own traditions.
COMPANY
PHILOSOPHY
"Taking care of the family is our number one priority. We want to ensure the family’s experience with us is seamless, with attention paid to every detail. Each funeral arrangement is planned according to the needs and desires of the family— we never forget that our mission is all about service.”
EXCERPTED
SURVEY RESPONSES “They were so helpful. I thought I had to do it myself, but everything was done for me. The cemetery is also very nice.”—Nancy K.
“It was a troubling time and their compassion and helpfulness was great. They were very good about calling and keeping me informed since I had to make the arrangements from a distance.” —Mary C.
