Auto Repair

Sonoma County

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What is the best thing about RPM Automotive Services?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 9/15/2002 and 3/13/2008. Customer last names have been initialized for privacy.

"They were knowledgeable and personable. They didnít try to sell me something I didnít need." —Chad A.

"Communication, they called back frequently and informed me of every move. They rebuilt the engine and the transmission. We communicated daily, sometimes two or three times a day. They also worked with me on the price." —Daniel S.

"I've known them a long time. They did what I wanted them to do." —Dennis H.

"Good service" —Dustin L.

"They are down to earth, easy to talk to, and knowledgeable." —Fred M.

"Personal service" —Jack M.

"They went out of their way to accommodate my schedule. They picked up my vehicle and parked it back in my driveway when they were done. It made scheduling a lot easier." —J.B.C.T.

"I work near them. They repair whatever I need. They pick my car up at my house and bring it back to me when they are done. I never have to leave." —Jillian L.

"They were so innovative. They had solutions." —Jim C.

"The results, he went beyond my expectations." —Manuel G.

"The people are very knowledgeable and friendly." —Matt N.

"Knowledge and honesty" —Mike D.

"Their professionalism, and they seem to know what they are doing." —Mike L.

"They really know the products that they service. They have excellent customer interaction. They go above and beyond to make sure the customer is satisfied. They always take great care of us." —Patrick W.

"I have been satisfied with everything they have done so far." —Paul P.

"They are reliable, and they fix the problem. They are very comprehensive." —Ranch H.

"The quality of the work and customer service" —Bess K.

"The work they did on my car" —Carl B.

"Their expertise" —Jeff J.

"They are responsive, they answer my questions, and they keep me informed." —Paul H.

"Good service and free loaner cars" —Carl N.

"They were pretty thorough." —Ed W.

"They broke down the work that they did, and they gave me a price for verification. They gave me a ride home too. They were very friendly." —Kevin M.

"I like the owner." —Jarrod M.

"Knowledgeable and fair" —Brian M.

"They're pretty good" —Greg S.

"I have no complaints. They do good work" —Greg T.

"The friendly service" —Jesse H.

"Local, friendly service" —John A.

"The quality of their work" —Les T.

"They treat my car like I would treat it. It's my baby and I'm particular about who works on it. They do good work for me" —London H.

"Gosh, I don't know, my husband took it in" —Roman J.

"I feel comfortable with them" —Ron M.

"I only went there for an estimate, but from the interface and the work I saw them doing, it was excellent" —Russ A.

"Professional, knowledgeable and good priced" —S.S.I.

"I'm not sure since Steve dealt with them, but I know he was very satisfied with their work. He found them easy to deal with and felt they were very competent in what they were doing" —Steve A.

"They did a good job and I was satisfied" —Steve B.

"They did a good job" —Steve M.

"No comments" —Tim A.

"Quick response when Tim would call, courtesy and promptness and also the quality of the job" —Tim N.

"They actually on top of everything" —Billy T.

"They seem to know what they are doing" —Birdie K.

"They did a good job on a hard job. They were accurate in the diagnostic and repair" —Bruce M.

"They were efficient and polite. I would definitely recommend them" —Cliff W.

"I don't have much more time but they did fine" —Dju B.

"They did what we needed done" —Don M.

"The product worked" —Don T.

"The workmanship" —Robert S.

"They did what they said they were going to do which is rare" —Eric K.

"The communication with me" —Jack V.

"I thought they were great and I was very happy" —Janet C.

"For what they did for me, everything was perfect. I would recommend them for what they did for me" —Jason C.

"They were fair about what the job would entail and what they would charge for it"
—Javier C.

"Their service and they kept in touch with me a lot" —Jeff T.

"The personalities and good work they do" —Jim M.

"The service was excellent" —Jim S.

"Everything was fine" —Kamal A.

"Their service" —Khamsone S.

"Fast and professional" —Lowell K.

"I don't know, my husband would have to answer that" —Luis S.

"The prompt service" —Mac B.

"The quality of the work was very good"
—Michael E.

"They use good products and they explain things" —Miguel A.

"The attitudes and knowledge" —Mike C.

"I was real happy with the way they conducted everything, I was real confident about what they were going to do and appreciated the way I was treated" —Mike H.

"I got excellent service from those guys" —Mike S.

"Everything was done as needed. They are friendly and efficient" —Nathanial H.

"It was done as they said" —Nea's Automotive

"I can't remember the lady's name upfront, but she was extremely helpful, work was very good, and they followed up with me, kept me posted or informed" —Adam H.

"They did a good efficient job and it was done fairly quickly" —Brian L.

"I don't know" —Lauren E.

"Quick and efficient service" —Matt B.

"They are professional and do good work" —Patrick W.

"Very friendly and pleasant" —Pete L.

"The flexibility and good work" —Steve D.

"Their ability to get the job done as requested" —Tami R.

"RPM is just plain great, I highly recommend them, always" —Blake J.

"They were very courteous, equipment seems to work just fine" —Cliff S.

"Responsiveness, customer service" —Coastal Equipment Services

"Great service" —Complete Equipment

"The way they treated me, honest and upfront. But basically they didn't get the job done. My car was a pain and they just couldn't do it. Otherwise, they're very nice people, professional. They're better with American cars than Foreign" —Domenic G.

"Their overall service. They handled my job that I needed done quickly and they're straightforward and honest" —Don A.

"No comments" —Elliot G.

"The work was done to my satisfaction. They are good people" —Fred G.

"They called us back and told us what was going on which is more than most companies will do, and they did pretty good service" —James H.

"They have reasonable and competitive prices" —Jason C.

"They listened to me and were honest with me" —Joe B.

"They're good" —Josh H.

"Everyone there is nice and seem to care about their customers" —Kathleen M.

"They serviced her car, as of now everything's fine" —Kathy P.

"Their professionalism, also they listen to what you're problems are and they talk about it with you, they try to be understanding of what my service needs are" —Ken S.

"They did a good job. I was satisfied with them" —Mackenzie S.

"The service was good and they were polite" —Mike M.

"I'm not sure" —Adam M.

"They did a complicated job without any problems" —Hans M.

"I know two people that work there, so knowing them was great in getting the service I was looking for" —John K.

"They are straightforward and seem to be honest in their dealings" —Lee O.

"Their work was good, it was rather quick" —Paul B.

"Friendly service" —Paul S.

"They actually took the time to talk to me, go over it with me and kept me informed along the way" —Ron S.

"I don't know, that was a long time ago"
—Steve N.

"He did a job for me on some master cylinders and we did some of the work together. They were very conscientious for my part since my car is a Classic and I think he's very knowledgeable" —Brad C.

"It was quick, they were able to answer all of my questions without making me wait" —Brandy C.

"Good customer service" —Clint S.

"It was satisfactory, only used them once though and that was some time ago" —Ed G.

"They're done when they say they're going to be done, and Mike the owner is pretty good" —Jack S.

"They found the problem and didn't charge us an arm and leg, it turned out to be simple" —Jason D.

"They're thorough" —Jim F.

"Very quick, I got in and out very quick" —Long A.

"I don't know, they were easy to get along with" —Manual M.

"The service I had, I was in and out of there, it was good" —Mike K.

"Just how fast they worked" —Mike M.

"Willingness to work with me" —Steve D.

"I just went up there to have my car serviced because they had the equipment" —Jeff L.

"That was a year ago, all they did was a dinomometer test. I would recommend them for the dinomomenter test only, not for anything else. The second time I went back there they charged me $400+ just for some small job. I was disappointed about that." —Eric D.

"My first visit was a 10, the second visit was a 2. The first visit I liked the quality, the promptness and everything seemed to be very good" —Roy H.

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