Auto Repair

Sonoma County

RPM Engines & Machine,
RPM Service & Repair

(707) 584-8230

560 Martin Avenue
Rohnert Park, CA 94928

www.rpmeng.com info@rpmeng.com
Brad & Fran Reich, Owners

SERVICES
Automotive Repair, Maintenance
Automotive Restoration, Fabrication Chassis
Dynomometer Diagnostics
Complete Automotive Machine Shop
Fleet Maintenance, Repair

HOURS
Mon – Fri: 8am – 5pm
Sat: By Appointment

CREDIT CARDS
Amex             
Discover
MasterCard   
Visa

GUARANTEES
12 Months/12K Miles

Workers Comp Ins.
Liability Insurance
State Lic. No. AK175012
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 190 random customer surveys made since Aug. 2002 asking each customer: "Would you use this company again?

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that RPM Engines & Machine, RPM Service & Repair has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 158.

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Survey Comments

RPM Engines & Machine was started in 1972 and moved to Sonoma County in 1982. Brad Reich has run the company since 1980. The company specializes in automotive repair and maintenance, and has a complete automotive machine shop and chassis dynomometer diagnostics in its arsenal. They have the facilities to service up to two-ton trucks and equipment, and handle fleets of vehicles at special discounts. They also offer automotive welding, repair and fabrication services. RPM Engines & Machine provides pick-up and delivery to your business, as well as towing services.

COMPANY PHILOSOPHY
"We're committed to customer service and doing the job right the first time. We want to make sure that we retain our customers and make them comfortable referring us to their friends and family. Each week, our management meets to discuss how we can improve operations. We send our people to management schools and our technicians are factory-trained. We send our customers repair reminders via mail or email and we provide computerized tracking of our work with each vehicle to ensure a smooth and efficient process. Our commitment is to be the best we can be."

EXCERPTED SURVEY RESPONSES
"They treated me with respect and did a good job on my car." —Joe

"They're well-organized." —Leif C.

"They're willing to stand behind their work." —Scott

"The estimate was right on and they called when the car was ready. I really had a good experience." —Greg S.

"They're respectable and they know what they're doing." —Jose

"I like the young man who owns the company. He seems straight-forward and honest." —Ed M.

See Survey Comments