Swimming Pool & Spa Service

Sonoma County

Roger's Pool & Spa Service Inc.

(707) 823-8345

(707) 823-2257 (Fax)

960 Gravenstein Hwy. South, Unit A
Sebastopol, CA 95472

Serving Petaluma to Windsor and Sonoma to the Coast

www.rogerspoolnspas.com
rogerspools@sbcglobal.net
John Pittman, Officer
David Misbach, Officer

SERVICES
Maintenance
Repairs
Supplies Weekly Pool Service

HOURS
Mon – Fri: 9am – 5pm
Sat: 9am – 1pm

CREDIT CARDS
American Express
Visa
MasterCard
Discover

EMPLOYEES
11


Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
Legal & Finance
State Lic. No. 902650

CUSTOMER LOYALTY
Based on 218 random customer surveys made since April 2004 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

1 2 3 4 5 6 7 8 9 10

RATING STATUS
We declare that Roger's Pool & Spa Service Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 405.


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See Survey Comments

Roger’s Pool & Spa Service, Inc. is Sonoma County’s service company for top quality sales and service. Based in Sebastopol for over 30 years, Roger’s made a name for themselves by treating each customer fairly and providing the best possible service. You will find their experienced, friendly staff ready and happy to help. Roger’s is the warranty station for most major brands including: Pentair, StaRite, Polaris, Raypak, Jandy and Aquarite. They know the pool and spa business, and they’ve known it for years.

COMPANY PHILOSOPHY
“We’ve learned that it’s harder to get customers back than to get them initially so we try not to lose them. The primary reason for our high customer satisfaction rate is our prompt response to the customer. We realize that in a small community we’re only as strong as the last customer’s satisfaction. We make every effort to make this philosophy second nature to all employees.”

EXCERPTED SURVEY RESPONSES
“They’re straightforward people. I had a problem and they saved me quite a bit of money by coming out and fixing a pipe instead of me having to go out and replace the whole thing.” —Rick D.

“They’re always on time and they gave me a good price on a hot tub repair. They always answer the phone and are reliable for any problems.”—Laurie H.

“He came over right away and got the job done, compared to another place that took two weeks to come and didn’t even get it done!”—John T.

“The quality of their work is great. I’ve recommended them to friends. They’re super!”—Gary R.

“They do the job well and in a timely fashion. They come when I’m not here and I don’t have to worry about it.”—Katherine Y.

“He explained everything, everything was done professionally”—Bud P.

See Survey Comments



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