Sonoma County > Company Profile > Details of Sonoma, Inc.

Kitchen & Bathroom – Contractors

Sonoma County

Details of Sonoma, Inc.

707-237-4180

P.O. Box 1358
Santa Rosa, CA 95402

Serving Sonoma County

www.detailsofsonoma.com
info@detailsofsonoma.com
David Lucas, President and Co-Founder

SERVICES
General Contractor
Residential Remodeling
New Construction
Kitchen & Bath
Decks & Patio
Home Theater
Home Automation
Dry Rot Repair

HOURS
Mon – Fri: 8am – 5pm

Liability Insurance
State Lic. No. 861470
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 29 random customer surveys made since September 2006 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Details of Sonoma, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 964.

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Survey Comments

We wouldn’t work with anyone else… is what clients regularly say about working
with Details of Sonoma, inc. And this is the end goal for all their projects — client loyalty and the highest level of customer satisfaction. When David Lucas and Dave Douglas started Details of Sonoma, they wanted to establish a company of superior quality and integrity that won customer loyalty through a simple formula: understand each customer’s needs and expectations, then exceed them. Each Details project has a professional Project Manager who is responsible for keeping the client informed. Their budgets are detailed. Line items are priced. Everyone at Details of Sonoma from the cleanup crew to the owners are 100% committed to superior customer satisfaction.

They love to create beautiful kitchens and baths. These are the spaces that get the most use and benefit most from great design and execution. The Details extended team of professionals assists their clients with everything from plumbing fixtures, cabinets, lighting, countertops and design. Browse their web site to view our portfolio, list of services and more.

COMPANY PHILOSOPHY
“Details takes customer satisfaction to a new high. We are completely focused on understanding our clients’ needs and wants. We listen, take notes, ask questions, listen to the answers and take more notes. We partner with clients. And when a client isn’t sure what they want we assist with our own ideas or bring in design professionals to assist. We build relationships. Our goal for each client is to provide such a positive experience that they choose Details for all future work.”

EXCERPTED SURVEY RESPONSES
“I thought that they were efficient and professional. I was very impressed.”—Mike S.

See Survey Comments

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