What did you like best about Sonoma Kitchen + Bath?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/29/2006 and 7/2/2008. Customer last names have been initialized for privacy.

"I liked the quality of their products and their service." —Kim B.

"They had what I was looking for. I bought a new faucet from them." —Patrick C.

"We went in with an idea, and it was executed perfectly." —Annette C.

"There was no pressure, and they listened to what we were looking for. They showed us some different options. They did everything we asked them to do. They had a lot to choose from." —Ron C.

"They did what they said they would do. They ordered it, and they were able to get it here quickly." —Larry C.

"Everything went perfectly." —Pete E.

"Everything, the service was great. They were very helpful, and the faucets work great. I was really happy with them. We were happy with the performance and the purchase. They were excellent." —Walt F.

"I was able to get help from their saleswoman, Susan. She emailed me information. That was really easy for me. She was able to give me what I needed. Their prices were great too." —Ann L.

"The experience level of the salesperson and his helpfulness" —Jerry G.

"Their knowledge of the product and their willingness to help, it was painless. They were reliable, and they were here when they said they were going to be here. There wasn't any dust or anything. It was nice to work with a business that knew their product." —Janet G.

"Selection and service" —Thomas G.

"I was looking for a particular item. I originally went to Friedmanís and Home Depot, but it was going to take at least three weeks before they could get it for me. Sonoma Kitchen got it to me the next day. Their customer service was great." —Anita H.

"They were exceptionally helpful and very competitive with pricing." —Mary H.

"They had a really good showroom." —Dan L.

"They were very friendly." —Angel M.

"Their personality, helpfulness, and their return policy, they didn't have a problem with my return. The personnel was satisfactory and helpful. I was very pleased." —Laura M.

"I thought they were very cooperative, polite, and helpful. They helped me pick out the color, style, and everything." —Connie M.

"I thought the sales staff was helpful, personable, and professional." —David A.

"The selection and the salesperson, we were satisfied." —Stewart G.

"Their personal service, and they were knowledgeable about the products. If they weren't knowledgeable about something, they would research it and get back to me with an answer." —Heidi M.

"The salesperson was nice." —Kathy B.

"They had examples. They were good." —Eric G.

"The service we received from Jane, their representative" —Kathy L.

"They had a great showroom. They had exactly what I needed. Most importantly, when they told me they would have something, they had it. That is important for a contractor. They gave me contractor pricing. They are also open on Sundays." —Rick S.

"I think their showroom is nice and extensive. Also, I like the information they have about all of the different fixtures and things." —Tom B.

“They were knowledgeable and helpful.” —Don O.

“They had a good variety, and they were very helpful.” —Dorie M.

“Their knowledge and thoroughness” —Earle M.

“I liked their customer service.” —James M.

“The designer was great.” —Roger D.

“They were very helpful with the design of the project.” —Len C.

“I like that they are very professional.” —James

“I was satisfied with everything. The work they did was very good.” —Tom M.

“They had good prices, and the quality of materials was great.” —Rose Y.

“I liked the displays.” —Joyce A.

“I liked Buck Hickman.” —Bill H.

“I though they were very helpful.” —Mimi B.

“They returned all my phone calls, kept me informed on everything that was going on, and got things done on time.” —Robert R.

“They were very helpful, and they showed us different things. We were remodeling a bathroom for the first time, and they were a lot of help. We saw the contrast between dealing with them and dealing with Premiere Kitchen. It was a breath of fresh air to use Sonoma Kitchen & Bath.” —Janet M.

“Everyone was very friendly.” —John S.

“Everything was great.” —Ilene R.

“They have a lot of products to choose from.” —Chuck B.

“They were very helpful and diligent.” —Carol B.

“I really like their showroom.” —Merton S.

“They catered to my needs.” —Carol B.

“Susan was a great help.” —David H.

“They gave us personalized service.” —Gary D.

“They had good customer service.” —Carol S.

“Albert was always available to help.” —Bill B.

“They provided great assistance, and I was satisfied with their selection of products.” —Harvey S.

“They had good customer service. Paul Miller was terrific.” —Jim F.

“They were able to take care of things for me.” —Jim R.

“The service was good.” —A. C. C.

“I liked their showroom.” —Patricia H.

“The variety of products” —Juliana L.

“They were very easy to work with.” —Steve K.

“I liked their personalized service.” —Carol W.

“The quality of service I received” —Connie B.

“They were very knowledgeable.” —Jim T.

“They knew what they were doing.” —Dennis B.

“They were knowledgeable, and they followed up very well.” —Marilyn M.

“I liked the quality of their products.” —Ronald S.

“We liked working with Albert. He was very responsive to our needs.” —Douglas D.

“I liked their products, and they had good customer service.” —Laurie S.

“I liked Susan Demers.” —Craig G.

“My designer Lindia Blanton was excellent.” —Jeanne B.

“I liked Paul. He was great.” —David P.

“I liked the thoroughness of their work.” —Gordon F.

“Good selection and knowledgeable people” —Elizabeth K.

“They were prompt and professional.” —Pablo B.

“Lisa was very good.” —Joe J.

“They kept us informed of everything that was going on.” —Kelvin M.

“I liked the personal service that I received from them.” —Kathy C.

“They did what they said they would do.” —Sally C.

“I like the fact that they offer a design service. MacKensie was very helpful with the color selection and tile.” —Ralph T.

“I liked the quality of the service and products.” —Betty C.

“Paul Miller was extremely helpful and knowledgeable.” —Robert C.

“I liked their customer service.” —Mary H.

“Availability” —Jack M.

“They were straightforward, quick, and efficient.” —David K.

“The service” —Bob A.

“The individual service” —Ron C.

“I like their style.” —Pat H.

“We worked with Susan. She was extremely knowledgeable about the products and services available. She was just excellent.” —Stan B.

“I loved the showroom. Lindia was outstanding, and she provided excellent service.” —Catherine H.

“I liked the plumbing they did for us.” —Pat R.

“The person who serviced our account was good and professional.” —Jan H.

“Their showroom is great.” —Shelley K.

“They were very accommodating to our needs.” —Kim M.

“They were knowledgeable and accommodating.” —David D.

“I like the products they carry.” —Peter H.

“The selection was good.” —Dona G.

“The service we received was good.” —Robert Y.

“Presentation and knowledge of the product” —Dennis K.

“I like their inventory selection.” —Jerry A.

“I liked their displays.” —Rebecca M.

“There was always someone there to help me.” —Theresa C.

“They seemed knowledgeable about their products.” —Troy A.

“They have a great showroom, and their staff was very helpful.” —Lisa S.

“They were easy to work with.” —R. R. M.

“They have a large selection of products.” —Edwina M.

“I thought the customer service was great.” —Jennifer C.

“Their showroom was really nice.” —Stephen P.

“They had what I wanted.” —Mark P.

“I liked the fact that we were working with someone who was professional and personable.” —Ann L.

“They were helpful with samples.” —Claudia A.

“They were knowledgeable about their products.” —Dale A.

“I liked their personalized service.” —Michael R.

“They were helpful guiding us with our decisions by making good suggestions.” —Bruce L.

“I liked the prices and quality of the products.” —John I.

“The showroom” —Larry H.

“I liked their selection.” —Steven B.

“They let you browse around peacefully. I didn’t feel overburdened by their sales people.” —Jeff B.

“I like their selection of kitchen and bath products.” —Jerry D.

“They are local.” —Karen N.

“They were willing to explain things.” —Nancy C.

“I liked the toys that they provided for my kids while we looked around. The contractors that came out to our house were very professional. They used good quality products.” —Dale R.

“I got a lot of help with the materials that were available.” —Ruanne N.

“We worked with Paul, and he was just great. He really provided us with good suggestions.” —John L.

“They were average to me.” —H. C.

“They had a showroom to send a client to.” —C. R. C.

“Their location was convenient.” —Pat R.

“I like their products.” —Linda D.

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