Real Estate Exchange & Reverse Exchange Services

Sonoma County

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What did you like best about Independent
Exchange Services, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/19/2004 and 3/27/2008. Customer last names have been initialized for privacy.

"They took what was complicated and confusing to me and worked out all of the details." - Debbie S.

"I felt the people were very knowledgeable." - Natalie W.

"They do all the work without us having to get involved." - Alice M.

"They know what they are doing. They are responsive." - Daniel M.

"He has been great. He and his son have been very good and professional. I have relied on them more than once. Their offices are also very convenient" - Mark L.

"Professionalism, expertise, and customer care" - Maria F.

"They know their business. They are consistently good with the follow-up. They return calls promptly." - Claire H.

"It is convenient." - Lillian L.

"Personal attention, and everything is by the books." - Michelle K.

"I am a difficult client. He has put me on the right path. I have had personalized service." - Richard M.

"Ralph Bunje" - Wesley S.

"We just deal with one person. Basically, that person helps us and the rest of it just falls into place." - Jean C.

"I like the availability of technical resources to provide advice. They are administratively reliable." - Michael H.

"They were knowledgeable and attentive. They followed through." - Julie K.

"Ralph" - Thomas C.

"Ralph Bunje" - Stephen G.

"Friendly and they seem to go out of their way to be helpful." - Michael B.

"I know all of their people." - George H.

"Ian was very accessible." - Guy B.

"They had good advice to offer." - Margaret O.

"Cecily Drucker was very good." - P.M.A.

"I like Ian and his father. I think they are really knowledgeable and great at giving advice." - Robert

"They seemed to be readily available if I needed to ask a question. Everything went smoothly." - Kathryn B.

"They were fast." - Laura L.

"It was pretty simple." - Michael H.

"They were very professional, knew what they were doing and very efficient in doing it." —William P.

"They were very friendly and helpful." —Jim F.

"I think they are very efficient and very good at getting you through the process. I have recommended them to my friends." —Richard B.

"He answered all of my questions. The transaction was fine." —Linda C.

"They knew what they were doing and we had no problems." —Frank C.

"I thought Ralph was very considerate with our situation. He was very thorough in explaining everything to us." —Alfonso F.

"It was pretty easy to use them." —Eric N.

"I thought Ralph was very helpful and courteous." —Jack T.

"They know what they are doing; I highly recommend them." —Claire H.

"I did appreciate getting a call back on the weekend from Ian. He went out of his way to help me with my situation." —Darrel H.

"The process went very smoothly without any hiccups." —Williama S.

"I liked Lloyd; he was so helpful." —Roweena N.

"Have used them several times and it has gone very well every time." —Elijah W.

"He's straightforward and explained things clearly. He was on my side." —Barbara W.

"I could always get in touch with someone and they were able to answer my questions." —Richard M.

"They are very professional and courteous." —Carl P.

"Knowledge, generous with their time and information, well organized" —Larry S.

"They did everything according to the schedule and they were professional all the way." —James O.

"Everything went smoothly." —Steven B.

"They were very efficient and seemed to have all the answers." —Marie W.

"It went smoothly. I had no problems." —Virginia H.

"Professionalism" —Alan A.

"They give out good advice." —Scott M.
"Everything went really smoothly. They also kept me up on the account by sending invoices to me regularly." —Joseph S.

"They are very professional, top notch." —Michael B.

"Ian is very well informed and professional." —Robin B.

"Having used them several times, I can call at any time and get my questions answered and get advice. They have a high level of expertise, very professional." —Robert A.

"It was easy and very professional." —Paul W.

"They were great, very precise, everything right on the dot." —Eduardo S.

"They are efficient." —Lena C.

"They handled the transaction without any hitches." —Gloria W.

"He is very professional and was able to answer all our questions." —Jon M.

"They gave me the information I needed and helped me with the "super crunch time" to finish." —Sarah S.

"They were prompt, thorough and easy to deal with." —Scott R.

"It was very simple, easy and all I had to do was just sign where they told me to sign and it was done." —Helen K.

"They were there when I needed them and they answered all of my questions." —Antonio A.

"I thought they were very helpful and co-operative with the title transfer." —Colleen W.

"They seemed experienced and very professional." —Wesley

"I thought that the information was clear and everything went according to what they said would happen." —Frank J.

"We used them before, about six years ago and thought they very professional." —Edward Y.

"Their expertise, they were courteous and answered all of my questions." —Leopoldo

"Their service is quick and painless." —Mary K.

"He instilled a lot of confidence and his staff was very good." —Zalman R.

"They are prompt, efficient and their rates are reasonable. I have recommended them on several occasions." —Daniel C.

"They made the process seem simple to someone who doesn't understand what the process is." —Grant R.

"They were prompt with everything and did what they said they would do. I plan to use them again in the future." —Tommy C.

"Very professional, they helped me consider a reverse exchange. Give my regards to Ian." —Jerry K.

"They explained things in plain English and they gave me a timeline of what was happening. They were very clear." —Edwiges D.

"Everything went very well, very professional and easy to work with." —Edward C.

"They gave me all of the information I needed to make the right decision." —Tony D.

"The good advice that Ralph gave me, he was honest. His staff did a good job of following up on my needs." —John K.

"They were very knowledgeable." —Kenneth M.

"Expertise and clearly articulating the legal issues" —John F.

"I thought they were easy to reach and very responsive." —Curt P.

"I like that you are able to reach people when you call them and they follow-up with you as well." —Don D.

"Professional " —Larry I.

"It was my first time and we went right through it with no problems " —Gilbert M.

"He knows what he is doing and is always able to answer our questions. We have used them several times." —Louis R.

"I like that I have direct contact with Ralph and Ian." —David

"It was my first time and it went every well. It was simple and there were no problems."
—Gordon B.

"I experienced no problems with the service that they provide." —Kenneth E.

"There was a small problem with communication, I thought that Ralph and Ian were the same person. They solved the problem to my satisfaction and I would use them again." —Marvin M.

"The knowledge that they had." —Ruth B.

"They were good; they had the entire thing down." —John

"That I was able to have all of my questions answered." —William S.

"I used them twice and everything went fine." —Robert P.

"They take care of everything for me and they don't bother me with the details." —Diane U.

"I find them to be knowledgeable and professional." —Matt J.

"I like that they had a real family atmosphere and they were really friendly." —Stephen C.

"You don't have to do anything; they take care of it all." —Douglas M.

"It went fine; I have recommended them to my friends." —Charles H.

"I recall that It went smoothly and I would use them again." —Lawrence N.

"They are easy to work and communicate with." —Kerry G.

"They were responsive." —Janeen S.

"They are easy to work with." —Neva H.

"Ralph gave me good personal service, information and explanations." —James S.

"Efficient" —Dean F.

"They got me through something I was totally unfamiliar with." —Pauline B.

"They communicate well seem to be on top of everything, including the paperwork." —Norman J.

"It went quite smoothly." —Richard A.

"I liked Ralph; he was great to deal with." —Kenneth C.

"They seem like they are on top of things." —Robert R.

"They did their job in a timely manner." —Beth H.

"I liked Ralph." —Thomas C.

"They guided me through the process." —Nancy L.

"There hasn't been any major problems so far." —Jim P.

"Confidence" —Gregg S.

"I thought they were very knowledgeable." —Mary O.

"They changed their procedures between the first time I used them and the second time. This made everything go much smoother." —Nicola S.

"They explained lots of options to me." —Steven T.

"They helped us through the process and seemed knowledgeable" —Maurice H.

"He is very professional and explained the process in great detail, which was great because it was our first time." —Jean N.

"Initially, Ralph explained the process very thoroughly." —Brian H.

"They are professionals." —Ronald P.

"The process went smoothly." —John M.

"I liked that they do property exchanges; it is a good service." —David N.

"They did seem to know what they were doing." —Thomas G.

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