Insurance – Employee Benefits

Sonoma County

Hodges & Russell Insurance Services

(800) 743-6975

416 Aviation Blvd.
Suite E
Santa Rosa, CA 95403

www.hr-ins.com
hr@hr-ins.com
David Hodges,
Chuck Russell, Owners

SERVICES
Health
Disability Income
Life
Dental
Retirement Plans
Vision

HOURS
Mon – Fri: 8am – 4:30pm

BRANDS
California Choice
Guardian
Jefferson Pilot
Blue Cross
Blue Shield
Healthnet
Kaiser Permanente
Pacific Care

CERTIFICATION/TRAINING
Licensed Securities Dealer
Registered Employee Benefits
Consultants

Workers Comp Insurance
Liability Insurance
State License No. OB67352
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 125 random customer surveys made since July 2002 asking each customer: "Would you use this company again?"

RATING STATUS
We declare that Hodges & Russell Insurance Services has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 127.

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Survey Comments

David Hodges started Hodges Insurance Services on January 1, 1985. In 1989, Chuck Russell, who graduated from Sonoma State University, joined Mr. Hodges and they became Hodges & Russell Insurance Services. They are now independent employee benefits consultants, specializing in consulting about and providing a variety of health, dental, life and disability policies for employee groups.

During his acting career, Mr. Hodges learned "to stop acting and start reacting." He quickly realized that one cannot react until one truly listens to what's being said and how it's being said. This trained him to filter information and find a solution that fulfills that person's needs, as opposed to just selling something.

COMPANY PHILOSOPHY
"We conduct our business according to certain Standards of Excellence: We put our clients first, before ourselves or the companies we represent. You can show our work to anyone. We take each case and handle it individually. Our specialty is to create the best possible benefit plans using our combined 40 years of experience and all available information. We limit our services to ensure that we are completely up to date on products and benefits. We thrive on solving complex problems. Our policy is to always call our employee members and our employers back the same day they call us. We make that promise to every single client."

EXCERPTED SURVEY RESPONSES
"I'm most impressed by their promptness to solving problems in the insurance industry."—Randy V.

"They return calls promptly. They've always got an answer for us when we call, instead of saying they'll look into it and get back to you."—Lori S.

“We get service immediately from them. They spend the time explaining things; our questions are answered. They don’t waste time.” —Karen T.

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