Auto - Air Conditioning
Sonoma County
What did you like best about Donati Automotive?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/23/05 and 10/2/08. Customer last names have been initialized for privacy.
"The personalized service, they always explained things to me. I felt like they were honest and upfront." —Tracy B.
"I thought they were real people. Marc was very straightforward." —Jeff B.
"The fact that he was honest, he gave honest explanations." —Betsy C.
"I just think he's great. I've been using them for a couple of years now." —Phil D.
"He always gives me a good, straightforward quote. He gets the job done in a timely fashion." —Tina F.
"The price was more than fair and the results were awesome. I thought my experience was great." —Kathryn K.
"He does what he says he's going to do. He gets it done." —Roger L.
"He gets us in when we need him. He does a great job." —Stephen M.
"They were very accommodating and just nice people. They ended up fixing the problem. They had a loaner car available for me." —Diane M.
"Marc is an honest man." —Lauren M.
"Marc does good work for a fair price." —Steve N.
"He's fair, honest, and I trust him. I won't take my car anywhere else." —Joe P.
"He was very honest and upfront with what I needed. The owner was very nice to work with." —Allen P.
"I think theyíre very professional and competent. I trust them." —Steve R.
"He knows his GM trucks and I have a GM truck." —George S.
"The quality of their service was great. I thought they were really thorough." —John S.
"He did a good job." —Glen S.
"They were very accommodate. He came to my office and picked up my truck." —Brian T.
"He's prompt and quick." —Seana T.
"He seemed very knowledgeable." —Ken L.
"They were friendly, prompt, and efficient." —Michael N.
"I have been doing business there for a long time. I think he does good work." —Bob P.
"They were really friendly and they fixed my car." —Nathan R.
"I think he's a good guy. He's very responsive." —S.I.L.
"They were courteous and quick. They didnít try to sell me extra services." —Marilyn N.
"Their quick service and reasonable rates" —Amanda L.
"They do good work. They are pretty good." —Amir G.
"I spoke with the owner Marc. He was very knowledgeable and helpful. He explained everything." —Bob C.
"Honesty" —Cathy K.
"He is honest and I trust him." —Don F.
"I will recommend other people to them. I like when they check all of the stuff. They do nice things. They tell me things I already know and they remind me when I need to take my car in for service." —Herman M.
"I like his personality. He is a very polite and honest person." —Jim A.
"His price was good. He was very good at customer service. The work was done efficiently and quickly. The owner was a very personable gentleman. As far as I am concerned, he is going to be my mechanic from now on." —Jim B.
"He is honest. I know that he'll fix what needs to be fixed. If there is something else that is wrong, he will call me. I trust him. He knows what he is doing." —Rosie P.
"I feel confident that what he is telling me is the truth. He has loaner cars that I can reserve. I have not had to take my car back because of any work that he has ever done." —Katie H.
"I just like Marc." —Ken M.
"They were done on time. I had no problems." —Kenneth G.
"I thought they were extremely honest. They were straightforward about the cost and what needed to be done. I was very pleased with his honesty and integrity." —Laura P.
"I like Mark. He's a straight shooter." —Lauren M.
"His personality and his knowledge, I'm a college student and he has been very accommodating. He seems to keep his shop updated. He is very knowledgeable and down to earth." —Nathan B.
"I've used them repeatedly over the years. They are consistent, courteous, and professional." —Gregory B.
"I've been going to them for years. I like them and I trust them." —Peter T.
"The personal service, the honesty, and the overall fairness" —Phil J.
"They do a good job for us. I like the personal touch. They let us use a loaner car, which saves us money." —Ron W.
"They do a very good job." —Shelley H.
"Mark does good work for a fair price. I have had a good working relationship with him over the years." —Steve N.
"Their customer service, personal attention, and everything else was just excellent." —Jen F.
"They are convenient and friendly. They do excellent work" —Pat M.
"They are customer oriented, easy to work with, and straightforward." —Tom G.
"I like the quality of the work and the people." —Ellen C.
"Marc is honest and never does things that don't need to be done. I feel very comfortable going to him, he is the best place in this area." —Loree T.
"He's honest and he doesn't try to sell you something that you don't need. " —Kimbre T.
"They did a real good job on our car." —Chris and Laura T.
"They are honest and they do good work." —Jose V.
"He was pretty clear on what he could do and what he couldn't do. He didn't pretend to be able to do everything and referred us to a specialist for the body work." —Erin W.
"They are upfront and honest." —Ashlee W.
"He could always fit me in to do repairs, especially when I had a semi-emergency." —Kelly Z.
"He seems to meet our needs and he has always been very helpful." —Ron S.
"He is honest and does a professional printout of all the work done and comments. His prices are reasonable and his shop is very clean." —Marvin and Myrna R.
"They are flexible, honest and reasonably priced" —Bonnie S.
"He is honest and straight forward." —George S.
"They were very upfront, thorough with everything and worked quickly." —Andrea N.
"I've been using him for many years, and I'm satisfied with his work." —Curt N.
"They're willingness to work with us was great. Vince sold us the cabinets, and he was great, he threw some good ideas, and he was able to meet the challenge of creating what we needed on a custom level" —Jeff T.
"Marc is a good listener and he tries to get you in quickly when you have a problem. He is also very honest and doesn't try to sell you work you don't need." —Bob And Carol P.
"He's a great guy and does good work. He works to accommodate us by fitting us in his tight schedule when we need his service right away." —Doug and Rebecca P.
"He is a great mechanic who I think really cares about his customers. He has always done us right." —Mike and Chris P.
"We used them once when we had an emergency in the North Bay. They got us in and out and back on the road quickly and they were very nice." —John and Lynn P.
"Marc is a good friend of our family and helped me out with my vehicle when I had problems." —Felicia P.
"I like the fact that they were honest and the prices were pretty affordable." —Carlos M.
"I like Mark and the personal service and attention he gives us." —Cliff & Delores M.
"Professionalism and how quickly they got things done." —Lawrence M.
"I like Marc. He keeps after it until he fixes the problem and he is reasonably priced." —Michael & Susan M.
"They care about what they do and they pay attention to the customer." —Lloyd H.
