Auto Tire, Wheel & Alignment

Sonoma County

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What did you like best about Big-O Tires?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 3/8/2008 and 3/12/2008. Customer last names have been initialized for privacy. 

"Their tires last for a long time." -Allen B.

"I liked the personal touch that I received. They didn't have the part I needed, so they gave me a discount." -Alvin G.

"I liked the TV in the waiting room, and the people were nice." -Ashley M.

"They had a good price, and their service was good. They took care of my car when it had a flat." -Autumn S.

"They were efficient and to the point. They dealt with my needs swiftly. They were willing to help me out." -Beverly O.

"I like the service, the prices, and the work." -Bill K.

"They were personable, and they got it done quickly." -Boone V.

"They were convenient to where I was at the time." -Brian A.

"They were really good to me." -Brice W.

"Efficiency" -C.S.

"They were friendly." -Charles M.

"Everything worked fine. They were also very convenient." -Connie N.

"They have really good people there. The free flat offer is a huge deal. The fact that they went above and beyond to solve the slow leak speaks for itself. From now on, I will only buy my tires from them." -Dan W.

"They took really good care of my car, and there were no dents in my car this time." -David R.

"They are close by." -David B.

"The service was good, and they offered free flat repairs. I didn't feel ripped off when I dealt with them. They seemed to have a high degree of honesty and integrity. They took care of me on time, and they offered fair prices." -Denis R.

"I liked their tire polices." -Dickson D.

"They are friendly, and they have immediate service. They offer a hometown feel." -Dixie R.

"They were very courteous. It seemed like someone was always trying to help me get in and out as soon as possible." -Donnie W.

"They did what they said." -Eric B.

"I didn't have an appointment, but they took care of me anyway." -Ethel H.

"I have been there before, and they seemed to remember me." -Fred F.

"Everything was excellent." -Frederick K.

"They are friendly, and they fix flats for free." -Gary C.

"They were there when I needed them." -Gene C.

"They are very honest and straightforward about the repairs that are needed. They don't try to sell you something that's not needed." -Gia M.

"They were very courteous, honest, and they offered me a good service." -J.P.

"They have a TV in the waiting room, and they are very friendly." -James F.

"I have switched from my previous people to them. I was met and greeted. They were courteous, professional, and they knew exactly what I wanted. I was very impressed. They had state of the art equipment and video games for my daughter to play, while we waited." -Carlye S.

"They did a good job." -Jim C.

"Their attention to detail, courtesy, and promptness" -Jim W.

"They were helpful, friendly, and they got the job done quickly. The flat repair was quick." -John S.

"I like the fact that you can walk in and get an appointment right away. They offer a good warranty. The customer service is great, and the people are very nice." -Jose R.

"Their quick service" -Josh F.

"They were honest." -Karry G.

"They got the job done." -Keanon C.

"They are easy going, and they get the job done quickly." -Lance R.

"They were honest, and they treated me fairly." -Laura F.

"They changed my oil, and they gave me great service." -Leonard A.

"They got the job done on time, and they were professional and thorough." -Lisa C.

"They're very courteous and efficient." -Lloyd L.

"They're polite, accommodating, and they do a great job." -Lois N.

"The service was great, and they took care of all of my needs." -Lou G.

"They were polite and quick. The whole experience was good." -Maile A.

"Their prices" -Marci B.

"They were convenient and timely." -Mark D.

"I got a coupon off of their website." -Matt H.

"I like that they will fix your flat for free." -Megan D.

"They are efficient." -Mike V.

"They give great customer service. They have been very helpful and friendly every time I've gone there." -Morgan G.

"I like the fact that if I buy tires there, I can have them rotated for free." -N.L.

"The quick, local service" -Nancy Y.

"They are there for me, and they always get to my car quickly. They are friendly too." -Nathan F.

"They are courteous and willing to help you." -Paula R.

"They were just great." -Mary A.

"They are very friendly, and they get the job done right. They don't overcharge." -Rochelle B.

"I have to say the location" -Ron P.

"They are just down the block." -Roneal G.

"The service was very quick and very good." -Sailasa K.

"I like their tires." -Sara F.

"Customer service, as they are very helpful when I go in." -Susan L.

"They were nice to me." -Calroyn T.

"I appreciated their promptness." -Cathy R.

"I liked how everything was taken care of in a friendly and courteous way. They also had a very nice waiting area." -Cory M.

"They got me in and out quickly." -Christina R.

"They have a comfortable lounge area." -Demi P.

"They were convenient." -Jane P.

"They were friendly, helpful, and they took care of things." -John R.

"I like their warranty." -Matthew O.

"They are thorough and personable." -Patrick O.

"I like the customer service, as they answer all of my questions." -Phil G.

"They didn't charge me for a tire repair, because they were not able to fix it. The people were very friendly, generous, and helpful." -Debra W.

"They were very convenient." -Jesse P.

"I liked how quickly they were able to help me out. I was a walk-in customer." -Joelle C.

"They were friendly and quick." -Josh G.

"They're friendly, and they seem to know what they're doing." -Karen N.

"The service" -Louie K.

"What I liked best was the competence of the guy I dealt with." -George M.

"The proximity, as they are close to where I live." -Rich U.

"They took care of the problem." -Robert S.

"It is right down the street from me." -Rosalie M.

"I have used them for a long time." -Santiago V.

"Friendly service and excellent products" -Shari G.

"The warranties" -Tony W.

"They are right next door." -Armondo E.

"They are nice people, and their service is great." -Cecilia A.

"The comforting atmosphere" -Chris L.

"It was done promptly and well." -Dixie H.

"It is really close to my house, and they offer transportation. They also have good coffee in the waiting area." -Melissa T.

"I'm satisfied with the tires." -Ron S.

"They don't try to talk you into unnecessary repairs, and they do 21-point inspections. They seem to be pretty honest." -Susan V.

"Accessibility and convenience" -Mike Y.

"The service" -Mary K.

"They are convenient. They are also a big name company." -Cody R.

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