Mortgage Brokers

Sonoma County

Action Mortgage

(800) 974-2008

(707) 571-2008
1100 Coddingtown Center, Suite 1
Santa Rosa, CA 95401

(707) 894-4323
212 North Cloverdale Boulevard
Cloverdale, CA 95425

Serving California

www.actionloans.com
info@actionloans.com
Jennifer Hembd,
Ann McGinley, Managers

SERVICES
100% Financing
Adjustable Rate Mortgages
Fixed Rate Mortgages
Home Equity Lines of Credit
Interest Only Mortgages
Commercial
No-Cost Loans

HOURS
Mon – Fri: 8:30am – 5pm
Other: By Appointment

Workers Comp Ins.
Liability Insurance
CA Dept. of RE Lic: 01301330
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 274 random customer surveys made since Oct. 2003 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Action Mortgage has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 312.

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Survey Comments

Action Mortgage was established in 1989 in Santa Rosa, California. The founding philosophy is “to serve loan clients the way we like to be treated”. They are customer service oriented; experienced, licensed agents who will help you evaluate the best options for real estate purchases, refinances, remodel projects, construction, commercial ventures and debt consolidation loans.

Their knowledge ensures a successful and positive outcome. Their website, www.actionloans.com, offers useful information on home loans, and you needn’t disclose any personal information to take advantage of this no obligation resource.

COMPANY PHILOSOPHY
“Dealing with a bank or on-line financial institution can be impersonal and there is no way to know if the bank you are working with is expert at the particular service you need. Action agents put their knowledge and experience with specific lenders, underwriting criteria and loan programs to work to guide the client through the process of obtaining a loan that best meets the client’s needs. We are committed to taking the client through the entire experience from initial questions to signing the loan documents. We are even available to follow up if questions or situations arise down the road. Our motto is ‘We work to earn your trust’.”

EXCERPTED SURVEY RESPONSES
“They’re fast, efficient and Bill returns phone calls  the same day. Bill is by far the best person we’ve used. We’re in real estate so we call on him often and we’re always pleased.” —James A.

“They’re great people. Ann goes out of her way to get you a great deal. I wouldn’t deal with anyone else. She’s a straight shooter and I’ve used her three times.” —James H.

“They’re thorough, got us great rates and are courteous—even met with us after hours. I can’t say enough good things about them!” —Jason H.

“Chrissy was very prompt and thorough, and the loan went through without a hitch.” —Kevin Q.

“I liked the fact that they did business in a very personable way.” —Paul M.

See Survey Comments