Solar Energy Systems
San Mateo County
What did you like best about Cobalt Power Systems, Inc.?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/5/06 and 9/5/09. Customer last names have been initialized for privacy.
“I liked their customer service. They were friendly. I liked the way they explained, in layman's terms, the complexities of the solar system. They were extremely fast with scheduling, and they did everything the way they said they would do it.” -D.D.
“They were very clear about what they were quoting and their explanations. They did the installation in less time than they said it would be, and their system performed to my expectation.” -Ben T.
“They were on time and on budget as advertised. I was happy with what they did.” -Charles G.
“They made sure that everything was done the way it needed to be done. The people we dealt with were very good, in terms of the information they had and their knowledge.” -David M.
“They responded every time I had a question. They kept to their schedule, and they did what they said they were going to do.” -Dee S.
“I found them to be technically strong. They listened carefully to my desires and concerns, and they addressed all of those issues. The installation was spotlessly done. I was so impressed with their work that I had them come out a second time for a different job.” -Glenn S.
“They were professional and always on time. We got what we expected.” -Henry N.
“It was a relatively short period of time between when they started and when they finished the project, dealing with the local agencies.” -George B.
“They were extremely communicative. They were available every time I had questions. They clearly understood the nature of my questions, and they were very good at explaining the needs of the system and how to select the system size. Mark, in particular, really knew his stuff.” -Kate W.
“They were professional, kind, and timely.” -Gail W.
“Mark was very professional compared to other bids we had solicited. I liked his professionalism. Also, I liked his knowledge and accuracy of the projected savings. Our reports were what he projected they would be.” -Mike K.
“They were highly professional and honest.” -Stephen S.
“They did everything perfectly like they said they would. They were in and out. It didn't take them long to do any of the steps.” -Yvonne M.
“Great customer service, and they did a very nice and clean job.” -Adam B.
“The quality of their people and the materials that they use” -Andy H.
“Personalized service with personal attention, they were able and willing to answer any of my questions, especially technical ones.” -David W.
“Their technical knowledge and the depth of their input and the quality of the installers doing the job” -Jim C.
“The system works.” -Larry M.
“They seemed to know what they were doing during every phase of the job.” -Mark M.
“Their honesty, integrity, and prompt response to a couple of little challenges that I had” -Patrick K.
“I think their service is extremely personable. They are honest, and they tell you what they are going to do. They do what they say they are going to do. They charge what they say they will charge, and they stand behind their work. They are responsive.” -Rick H.
“They got back to me when I had questions.” -Charles H.
“They were very thorough, organized, and punctual.” -Jagdeep B.
“I liked dealing with the owner directly. The owner came out to the jobsite.” -Peter D.
“They delivered on everything they promised, and they completed the job on time. The representative that I worked with was very helpful and responsive.” -Raghu Y.
“They showed a lot of professionalism. They gave me all the information that I needed. I didn't have to deal with PG&E. They guided me through the whole process.” —John E.
“They were knowledgeable, they explained things well, and they were finished when they said they would be.” —Bryan B.
“They were very thorough and open about answering my questions. They kept me informed the whole time. They offered the best value for my money.” —Eileen B.
“They did what they said they were going to do.” —Jim C.
“I like their communication and the fact that they do what they say they will do.” —Jim B.
“They are honest and dependable. They have a high degree of integrity. It has been a pleasure doing business with them.” —Bob C.
“They did what they said they would do. The system works. Now I am getting money back from PG&E.” —Karl S.
“They were spectacular. They were the best contractor experience that I have ever had. They cleaned up after themselves very well. Mark explained the whole solar system to us in a non-condescending way. They were very professional.” —Cynthia C.
“They were very thorough about everything. They made sure our questions were answered. They did exactly what they said they would do. The solar system is working better than we had expected.” —Bobbie F.
“They were fast, professional, and they did what they said they would do.” —Claire R.
“They were excellent, responsive, and thorough in their work. They explained things very well. They were very easy to get a hold of.” —Robert E.
“I liked their attention to detail.” —Mike S.
“The ability to talk one-on-one with the owner is great. They are the best.” —Stephen C.
“They were professional and willing to work with us on our schedule. The owner wasn't just a salesman. He came out and knew how to analyze the conditions at our house. They handled everything wonderfully.” —Tony B.
“I liked how they installed the system.” —Lana H.
“I thought they were very professional and thorough in their approach. They took the time to explain the process to me. They delivered according to my needs. Their price was fair. The crew that came out was on time and did a good job. They did what I expected them to do.” —Craig B.
“They told me when it would be installed and it was done on time.” —Patricia C.
“I liked Mark. He created a very specific program for us. He really understood our needs.” —Kathy B.
“They were very thoughtful in putting together the overall design. When we needed them to change a few things, they were very responsive.” —Steven N.
“Their customer service is friendly. They do as they say. Their prices are competitive.” —Ted P.
“I liked that we dealt with the owner right away. He seemed to know his work. They were straightforward about what they were going to do. They had a strong customer service department.” —Rod O.
“They were technically knowledgeable on how the stuff works. They explained in detail all of the costs that were involved.” —Jennifer F.
“I liked their professionalism and quick installation.” —Anthony K.
“I liked their professionalism and competence.” —Robert A.
“They were knowledgeable, patient and they answered all of our questions.” —Bryan B.
“Mark was very reliable. When he says he's going to do something, it gets done. The crew arrived when they said they would and did the job professionally and in a timely manner. They're really great to deal with. I highly recommend his company to everyone. They really know what they are doing.” —Carol G.
“I am an engineer, and I fell that they did a great job answering my questions. The installation was done very quickly and they cleaned up beautifully afterwards.” —Andrew D.
“Professional, courteous service and a high-quality installation” —Pat G.
“Mark seemed to have technically sound knowledge about his products.” —Steve B.
“Mark worked with me during the initial phase of the project, and he was very patient with my detailed questions about the system. I was very pleased with the high quality of his work. Mark seemed to care about us.” —John C.
“I liked the professional way in which Mark went about the whole job. He analyzed where to put the panels, and I liked his honesty in which he answered all my questions. He gave me a huge amount of information about the system and how it works.” —Ruth Y.
“The efficiency in which everything was handled” —Dave P.
“I liked their promptness, and they did a very good job for us.” —Swadesh S.
“They were incredibly competent, honest, and the job was of highest quality.” —Lauren D.
“The process in getting the job done was painless. They were always on time, and they did what they said they were going to do. They explained everything well and professionally.” —Candice S.
“They did everything I expected form them. They did a very competent and professional job, and they provided me with all the information I needed.” —Bill G.
“Their organization and responsiveness” —Martin S.
“I liked the flexibility and integrity.” —Christian L.
“The people and the product” —Jill S.
“The time he spent with us getting the estimate together” —Alice K.
“Organized, professional, knowledgeable and great to deal with” —Bart C.
“Their responsiveness and the quality of the installation” —Jay S.
“Very professional” —Diane D.
“Very conscientious” —Charles N.
“They kept a timely schedule after they started.” —Geetha M.
“They're responsive.” —Susie L.
“They did what they said they were going to do professionally and finished on time.” —Eric B.
“Efficient, knowledgeable and very professional” —Rahul M.
“The meticulous installation, their responses to my questions, and the respectfulness of the workers” —Tom Q.
“They did what they said they would do on time. We've already recommended them to friends who seem happy with them too.” —Karey M.
“They were very straightforward and honest. I'm very happy with the system. It looks great and performs well.” —Paul W.
“I liked their quickness and reliable installation. Everything worked the first time.” —Debbie L.
“They were very thorough, and they provided us with good documentation. They also kept us informed and did a very clean installation. It works well. We are very satisfied.” —Annie L.
“I am a retired electrical engineer. Mark and his crew were able to answer all my questions. We had the roof replaced just prior to the installation of the solar panels, and Mark was able to work with the roofing company to make sure everything was done on time. When they put up the panels, everything was ready. When the city inspector came out, he told me that it was one of the nicest installation he had seen in a very long time.” —Roy C.
“I thought Mark was very straightforward, and he and his crew did a very professional installation.” —Jeff M.
“The promptness and greatness of the people who work for Mark” —Basil D.
“They were very knowledgeable about the product, customer-oriented, and flexible with my schedule.” —Chris C.
“It's hard to name one thing. Mark and his people were terrific. They were knowledgeable, ethical and professional.” —John S.
“They were quick and clean.” —Andrew S.
“Their timeliness in doing the installation and concern in doing a good job” —Frank C.
“They completed the job when they said they would.” —Raju J.
“I liked their professionalism and timeliness. They also stuck to the schedule they prepared for us. Mark was knowledgeable and reliable. I have recommended their services to a few people, and everyone seems to be very happy with the services they have received.” —Eric J.
“Mark is nice, prompt, and his work was good. He gave us a competitive quote.” —Raoul F.
“They were extremely cooperative and honorable in terms of not asking for extra fees.” —Steve W.
“They got the job done in a timely manner.” —Stratton J.
“They seemed very competent.” —Wayne W.
“The overall project was handled nicely, and I liked the binder he gave us at the end.” —Carl L.
“We had special needs, and Mark was very accommodating. He was a very good salesperson without making us feel pressured to buy his products. He didn't pressure us into buying things that we didn't want or need.” —Gulnar K.
“They were very thorough. My husband is very detail-orientated person, and he was very impressed with the information given to us and the installation.” —Allen R.
“The owner was very professional and thorough. He kept us updated every step of the way, and he explained what was being done in details.” —Kim H.
“I liked the owner's hands-on attitude, and he kept me informed on what was going on.” —Garth W.
“They did what they said they would do and stuck to the price they originally quoted me.” —Daniel L.
“When issues came up, they were able to resolve them quickly.” —Roberta C.
“They were prompt in making service calls when needed.” —Tom G.
“The attention to details by the owner” —Sammy M.
