What did you like best about Royal Pools of Santa Clara, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/8/2006 and 4/16/2008. Customer last names have been initialized for privacy. 

“They were very knowledgeable. They answered all my questions.” —Byron K.

“They built a really good pool. I thought their systems were good.” —Kirk K.

“They were very responsive and timely.” —Linda S.

“Good quality of service, product, and construction” —Gus W.

“They gave us exactly what we wanted. They helped us with our financing.  I just thought they were fantastic.” —Mike W.

“They explained it all beforehand and they followed through. They were great.” —Natalie B.

“The initial salesman was very good. He did the installation very quickly.” —Pat C.

“They appeared to be very professional. They got the job done the way they said it would be done. They went through all the details before we closed the contract.” —Bruce C.

“Dennis was very direct. They did a good job.” —Patty G.

“They were personable and easy to work with.” —Caroline M.

“No stress, they came out on time. They were very responsive to our needs.” —Cindy M.

“They were very nice.” —Duane M.

“I like their pricing structure.” —Lendy D.

“The quality of work.” —Reza N.

“I liked the customer service.” —Kim O.

“They did a good job.” —Rich D.

“I liked the personalized service. They were quick and efficient.” —Steve S.

“I liked the designer who worked with us on our ideas.” —Kristen A.

“I liked their professionalism. There was no pressure, and they listened to us. We recommend them to our friends.” —Craig J.

“I liked their customer service. They go our of their way to make the customer happy." —John H.

“They did a good job. They were attentive, and they worked with me.” —Allen M.

“I liked working with Dan, the salesperson. He was thorough, honest, and experienced." —Stephen H.

“They did their job like they said they would. They were very efficient and customer friendly. They did a good job, and they kept me updated on their progress with our project.” —Janette B.

“I liked their timeliness.” —Harry F.

“Brian was the best.” —Robert M.

“I liked their attentiveness. Andrea and Michelle kept me posted as to everything that was going on.” —Lenny P.

“I liked the quality of the workmanship. They were very reliable and timely.” —Werner V.

“I liked their service. They were amazing.” —Monica M.

“They were responsive, and the quality of work was good.” —Mark F.

“They showed us a lot of ideas before starting on the project.” —David C.

“I liked their customer service team, Michelle and Andrea.” —Lance G.

“I liked their efficiency.” —Lewis F.

“They were very nice, and they did great work. Their subcontractors were also good.” —Judy M.

“I liked their commitment to do the work on time, and they followed through. They were very professional.” —Frank C.

“I liked the service I was given by the salesman. The manager or the owner came out and resolved any issues that came up.” —Mustafa V.

“They were upfront, and they answered all of our questions. They showed a lot of confidence in their product which made us have confidence in their work.” —Kenny B.

“I liked the quality of the work and the service they provided after the pool was finished.” —Ed B.

“They never let us down. Everything went exactly as they said it would. Everyone showed up on time and did the work on time.” —Bob B.

“They followed through on their commitment. They came back and followed up on things that I felt they didn't really have to.” —Gary S.

“They did the work to my expectations.” —Gregory S.

“I liked the knowledgeable staff. We also liked the quality of work by the contractor who came out to do the walls of the pool.” —Barbara M.

“They did what they said they were going to do, and there were no hidden costs.” —Jay B.

“They have integrity.” —Eric B.

“We signed the contract, and they took care of everything.” —Patty B.

“Everything was done on schedule. They had a project manager who led us every step of the way.” —Troy S.

“They did the work quickly, and they were on time with everything. They stuck to their schedule even during bad weather.” —Dante C.

“They kept to a tight schedule, and there were no delays.” —Richard M.

“I liked how quickly they gave me the quote. I was satisfied with what they gave me.” —Deborah M.

“I liked everything.” —Tom S.

“Good response time” —Janet R.

“Bill was very good. He was very precise with details. In fact, I'm getting a quote from them for another project on a second pool.” —Stewart R.

“The end result was satisfactory.” —Chris S.

“They were friendly.” —Jeff P.

“They were on top of everything, and they were responsive.” —Jit P.

“I liked the service. The staff, the owner, and secretarial staff were professional and kind. Also the workers were responsive and on time.” —Mike S.

“Everybody was wonderful.” —Margaret R.

“I liked their willingness to getting the job right.” —Tim F.

“They were able to complete the pool in the time they said they would.” —Jim N.

“They were organized. They took care of minor things after they were finished.” —Shunichi N.

“They did good work and they were quick. They explained all the different options, and I liked the quality of the final product.” —Jeff J.

“I liked the finished work on the pool very much.” —Robert H.

“They were flexible with the installation schedule.” —Matt R.

“They came in and did the job in a reasonably quick time frame, and the people were very approachable.” —Jim P.

“Everything was done in a timely fashion.” —Julio N.

“I liked that they actually kept with the schedule even when the concrete guys got delayed.” —Craig K.

“They are local and easy to work with.” —Laura D.

“I liked their customer service and how they finished the job in a timely fashion. The salesman was very knowledgeable and very helpful in selecting the equipment.” —Mel A.

“They were responsive. They came out to fix anything that needed to be fixed. “ —Dennis O.

“They communicated with me very well, and they were responsive to the changes I wanted to make.” —Peter C.

“They did good quality work.” —Damo C.

“They met their commitment and delivered a good product.” —Tom B.

“The quality of the equipment is good.” —Darren H.

“They showed up on time and finished the job in timely manner.” —Scott P.

“I thought the communication was very good.” —Jill E.

“They did what they said they were going to do, and they were responsive.” —Carolyn M.

“They were good about acknowledging and fixing their mistakes.” —Scott J.

“They were thorough.” —Susan M.

“The service was nice and they were responsive.” —Juan G.

“They were pretty quick.” —Cort B.

“I liked their customer service, and they were very easy to talk to. I also liked that they didn't pressure me. “ —Sean C.

“I liked the finished product.” —Kimberly L.

“They were efficient.” —Jeff C.

“They were professional, and they did a good job. I liked their customer service. “ —Brad
H.

“They were on schedule.” —Todd C.

“They were quick with everything. They were there to answer my question.” —Lalo V.

“The salesman was very thorough.” —Alvero C.

“They were always on time.” —Gary M.

“I liked their professionalism.” —Thomas F.

“They worked with me to resolve problems during construction.” —Eric P.

“I liked the fact that they were reasonable with their prices. They also came through with what they said they were going to do. They were very knowledgeable about the pool equipment which made the pool very easy to maintain.” —Kate F.

“The office staff was very helpful and pleasant.” —Mike H.

“Bob, the salesman, was great. He was responsive, and he followed up well. The pool was designed well. “ —Mike B.

“I liked the finished product.” —Tom O.

“I liked the time frame of the project. They were really good at sticking to it.” —Pattie S.

“They kept to the schedule.” —Kelly F.

“I liked their competitive price.” —Marc H.

“Their prices were competitive.” —Tim B.

“I liked that they were familiar with the area and the terrain.” —Arthur K.

“I liked their quality of work. I also liked the supervision of the subcontractors and the
completion time.” —Jerry C.

“They helped us in making good decisions on the type of pool and pool equipment to install.” —Dan M.

“They just did a good job.” —Mike S.

“They worked in a timely manner.” —Roger B.

“I liked the price.” —Joe C.

“They kept to the schedule.” —Ajay C.

“Overall, they did a good job for a good price.” —Dave M.

“I liked the design of the pool. Overall, it was very good.” —Stacey B.

“I liked their attention to details.” —Ken O.

“I liked the quality and the fact that they advertised a warranty.” —Chris H.

“The salesman was very good.” —Jeff C.

“They were responsive.” —Gary T.

“I got a pool built.” —Jim W.

“We're happy with the quality of the pool.” —William B.

“Bob Torgensen was excellent.” —Scott J.

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