Hardwood Floors

Santa Clara County



PACIFIC CUSTOM
FLOORING

(408) 297-4588

903 E. El Camino Real
Mountain View, CA 94024

Serving San Francisco
and the Peninsula

www.pacific
customflooring.com

info@pacific
customflooring.com

Alex Rechevskiy, Owner
Roman Rechevskiy,
Dimitri Rechevskiy, Partners

SERVICES
All Types of Floor Covering
Installation & Sales

HOURS
Mon – Sat: 11am – 7pm

GUARANTEES
3 Year Guarantee

CREDIT CARDS
MasterCard Visa

EMPLOYEES
7

Workers Comp Ins.
Liability Insurance
State Lic. No. 859014
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 40 random
customer surveys made
since Jan. 2006 asking
each customer: “Would you use this company again?”


CUSTOMER SATISFACTION
“Please rate your satisfaction with the quality received.”



RATING STATUS
We declare that Pacific
Custom Flooring has
passed all of the rating
steps and has earned the
Diamond Certified award,
Certificate No. 812.


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Survey Comments









Pacific Custom Flooring was founded by Roman Rechevskiy; while both of his sons, Alex and Dimitri, officially joined the team four years ago. The family owned and operated company has two designer showrooms in the Bay Area, and plans to open two more convenient locations during this year.

Pacific Custom Flooring specializes in all types of floor coverings. Whether you want a beautiful natural hardwood, a durable laminate, or an exquisite bamboo floor, they can help you select the perfect products to enhance your décor. Their expert installers work quickly and efficiently so that you can enjoy your new flooring with minimum disruption to your home life. Pacific Custom Flooring uses only top-quality materials from respected manufacturers. They stand behind all their products and craftsmanship; in fact, their 3-year labor warranty is among the longest in the Bay Area. If there’s ever a problem they’ll be happy to return and make it right. No questions asked.

COMPANY PHILOSOPHY
“Because we’re a small company, we’re able to deal with all our clients personally. We take the time to understand exactly what they want before any work is done. If there’s a misunderstanding we always defer to the philosophy ‘the customer is always right.’ Keeping everyone happy is how we’ve built and maintained our business for so many years.”

EXCERPTED SURVEY RESPONSES
“Alex was great to work with. They showed up when they said they would and finished on time.” —Kevin M.

“They were quick, reasonably priced, and they knew their business.” —Marsha S.

“The estimator was extremely friendly, and the people who came out to the job were very conscientious. I couldn’t have asked for a better experience.” —Leonid B.

“They were very thorough, and they did what it took to do the job right.” —Bruce F.

See Survey Comments

 

 

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