Auto Body
Santa Clara County
What did you like best about Anchor Auto Body?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 9/27/04 and 10/7/08. Customer last names have been initialized for privacy.
“The service was good.” -David Y.
“The quality control, the attention to detail, and the way they work to keep the customer happy” -Raymond A.
“Their accuracy, and they did a wonderful job on my car. They were nice, polite, fast, and accurate.” -Jody C.
“The customer service, and they did a high quality job.” -Mark K.
“They did an excellent job. They had one of the cleanest facilities that I've seen. Everything was top notch.” -Iva W.
“They were friendly, helpful, and they did nice work.” -Violet M.
“The people were very accommodating. They did everything I asked for. They were nice, and the quality of the work was outstanding.” -Karen S.
“The ease of service and everything” -Srinivas A.
“It's hard to say just one thing. They were professional, and they acted like they actually wanted my business, which is rare these days. The quality of the paint job was fantastic.” -Donna T.
“They were very nice. I was very comfortable with what they did.” -Sowan Y.
“Their professionalism, and the workmanship was great. They got the job done on time, and they were courteous. I would highly recommend them to anyone.” -Juanita O.
“They were responsive, and they were very easy to work with. They gave me all of the details.” -Gill S.
“Timeliness” -Krisan N.
“They were very helpful, as far as getting to and from the rental place. They were very organized.” -Nancy P.
“The guy I talked to actually listened to what I said about my situation and what I wanted him to do. He came up with a plan of action to fix my car. It was clear that he was listening to me and doing what I wanted him to do.” -Chieze O.
“They made the whole process pretty stress-free. The work was very good.” -Zhenghua L.
“The quality of the work” -Imam Y.
“I liked Chris and Tom. They were pretty responsive.” -Deborah S.
“This is the second time I've used them. They are open, honest and upfront with the customer. The estimates are accurate and they communicate very well as far as information and delays are concerned.” —Natalie W.
“They seemed pretty competent in their work.” —Greg P.
“They are competent and friendly. They are just great people to work with.” —Anthony F.
“They were very prompt and they answered all of our questions. Their work was very good.” —Jacob D.
“I liked the whole thing. I liked their professionalism and timeliness.” —Dave P.
“They have good customer service and offer good quality work.” —Peter B.
“They were just straightforward and honest with me.” —Paul K.
“The personal service was great.” —Ruby H.
“They did good work and they were professional in the way they handled my car. They were also really organized.” —Gordon W.
“The total time it took for the repair was great. It was done in less time than they quoted me. They came highly recommended by my mechanic.” —Jeff F.
“They were polite, courteous and very efficient. They really know their business. I received great service there.” —Jean C.
“The work was perfect and on schedule. I can't think of anything negative to say about them.” —Irving B.
“I liked their friendliness and willingness to work with me on my insurance paperwork. They were very helpful.” —Frank R.
“They just got it done.” —Eugene W.
“I liked their service and honesty.” —Don W.
“They were very receptive, responsive and the work was done on time.” —Jeri B.
“They were very personable and did a very good job.” —David K.
“The quality of work they performed on my car was good.” —William N.
“They did nice work. They were recommended to me by a friend.” —Art P.
“They are open to talk to and they keep in touch. They go overboard to make me happy.” —Russell C.
“The claims person was wonderful.” —Anthony M.
“They were very helpful and cordial. Tom was great. He made it very convenient for me to do business with them.” —Nikhita S.
“The people there were nice and they gave me good information.” —Qiming W.
“They did a good job.” —Wen-ling K.
“They were very professional. They contacted me about the status of my car, which I liked. I liked that I didn't have to worry about asking them about my car. They are proactive in their approach.” —Kiran P.
"They are very professional and the shop is very clean." —Charles S.
"They were recommended by AAA." —Eresto Y.
"They made me feel very comfortable and in the auto repair business that is very unusual." —Joseph B.
"The job looked terrific. They have good service and quick turnaround." —Jackie Z.
"They were professional, polite and got everything done by the time they promised." —Rosa F.
"They kept in touch and kept me informed." —David M.
"They explained everything very clearly and the quality of the work was good." —Gong L.
"They are professional and friendly. There were no surprises." —Peter P.
"They have great customer service and did a good job.." —Tom L.
"They did a good job." —Robert R.
"They are pretty nice. They listened to me and did what I asked them to do." —Peter T.
"The personnel, they were amiable and professional."
—Sylvia K.
"They have really great customer service." —Jason C.
"They did the work very quickly. It was a clean and good looking job." —James E.
"They did a good overall job." —Betty W.
"They had a man there I can't remember his name, but he was very nice. They were very quick and professional." —Mona N.
"They were very courteous and fair." —Oletha C.
"It was a job well done" —Alan C.
"They are very punctual and explain everything very clearly." —Arie P.
"They explained everything well to me." —Peter Z.
"Efficient, professional" —Richard R.
"The service, courtesy and the way things are arranged." —YingJun L.
"They did a good job on the paint." —Dennis W.
"Overall customer satisfaction, they kept us informed and they were on schedule." —Peter G.
"Everything about the job" —Miriam A.
"They're honest. They do what they say they'll do. They do a great job" — Steve R.
"They were fast and helpful." —John A.
"The service" —John W.
"They had very nice workmanship." —Amjad N.
"Everything went smooth ." —Bryan H.
"Very clean; work was done quickly." —Kirsh E.
"They were very clear about the amount of work that was needed and how much it would cost." —Kathey P.
"Everything was good, no problems." —Paresh R.
"I liked everything about them." —Doris M.
"The salespeople were helpful and the quality of work was good. They didn't push extras; price was reasonable." —Jim P.
"I got an appointment quickly; they did the work quickly and arranged a rental car." —Paulette A.
"They were very responsive; good customer service and quick turnaround." —Nikki W.
"Friendly, personable, stuck to schedule, quality work" —Vaeling M.
"Attention to detail" —Robin C.
"They got it done quickly." —John K.
"They were thorough, professional and quick."
—Delia T.
"The service" —Emma R.
"They did a quality job and they worked with me and my unique situation." —Tim C.
"I didn't have to make a second trip when I took my car in to get the side mirror fixed. They took care of it right away." —Dorothy O.
"They were very responsive and kept me informed."
—George M.
"They were very helpful and they cleaned everything up very quickly." — Ameetah P.
"They had good customer service." —Phil B.
"They were very prompt and very thorough. I liked everyone I dealt with." —Mary B.
"The quality of work" —Amit A.
"They had a really human face to their company; they were extremely personable and that is rare." —Roy T.
"There were web updates and I could see my car in the online pictures they posted." —Myles U.
"The service was quick." —Kelly C.
"The people were nice and there were no problems."
—Lorenza W.
"They were courteous and helpful." —Vivek K.
"Convenient to my work, very friendly" —Lorine B.
"They did a good job and were very helpful." —Mary P.
"It was convenient, close to my work and they did a good job." —Geralyn M.
"They did an excellent job. They are a good high-end body shop with qualified people doing the work."
—Dave S.
"They are fast and efficient." —Millind K.
"They fixed my car and were very helpful." —Raisa B.
"Their service was good and they were very professional." —Ming L.
"Good communication, they met their deadline and the quality of work was good too. I like the on-line system that shows the progress of your car." —Kenneth B.
"They were accommodating with my schedule and getting me a rental car. It was easy to get an appointment; they explained everything to me."
—Jennifer M.
"Customer service" —Sungmei L.
"Service and the people there, they fixed the car once without charging for a small problem." —Brijesh D.
"The service and the quality of the repairs"
—Haresh P.
"They treat customers very well and honestly. They're very accommodating, for example they provided a rental car." —Emiko S.
"The quality of work they provided." —Kenny F.
"They were very efficient. They were also very willing to accommodate us and our schedule. They were customer conscious also." —Elaine R.
"The final product was good quality and the owner was nice." —Bradford C.
"The only work I had done was a wheel alignment and I was able to chat with the guy who actually did the alignment. He was very personable." —Charles B.
"Their service and satisfaction of their work."
—John V.
"It was relatively hassle free." —Nina P.
"They were willing to accommodate the customer."
—Henry J.
"They're very nice people." —Bhlinder S.
"It's difficult to say, but from my experience, they are better than other auto body shops." —Benny S.
"They were very easy to work with and provided very timely service." — Rajendra S.
"They had good service and quality work."
—Weidong J.
"Customer service " —Gopi A.
"They're fast." —Charlene W.
"The service" —Diana Y.
"The price" —Minh N.
"They were very fast." —Daniel T.
"Nice job" —Therese S.
"Convenient, close to my work" —Yi-Fan F.
"Good job" —Pablo M.
"Good customer service" —Parimala D.
"No hassle" —Pin C.
"They were very quick, professional and they looked liked they knew what they were doing." —Gordon C.
"The staff was pretty friendly." —Suzan M.
"The people are really courteous." —Viral M.
"I like the reception area." —Manish S.
"Very clean, easy to work with" —Charles C.
"They prepared the car; so that, it wasn't even noticeable that it had been in an accident."
—Robert R.
"They did a good job on my car." —Vinayak P.
"I had a personal contact there, who guided me through my frustrations." —George M.
"They're on time." —Komal R.
"They were kind and did what they were supposed to do." —Betsy B.
"The work on my dent was really done well."
—Vineet W.
