What did you like best about Bogner's All Air Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/14/07 and 8/18/08. Customer last names have been initialized for privacy. 

“He was quick, honest, and thorough. He was able to fix and adjust our wall unit so that it worked right.” —Evelyn D.

“He did what he said he was going to do. He has a good reputation.” —Chris W.

“The guy who came out was professional, courteous, friendly, and he went right to work.” —Dorothy H.

“They were prompt. They had a good attitude and got it done.” —Greg G.

“They were efficient, clean, and informative. I had several estimates, but they were the only ones who sat down with me and took the time to explain everything. They answered all of my questions.” —Janet R.

“I've been a contractor for nine years. They are one of the best I've used. They are on time, clean, professional, and easy to work with. Steve and his crew are great. I refer them all the time.” —Jeff W.

“They were very thorough. Everything went very well.” —Josh A.

“They did a wonderful job in a timely manner. They were clean, prompt, and efficient.” —Lido M.

“He actually came out and took the time to talk to me. He was very informative. He oversaw the job himself and made sure that everything was done right.” —Linda B.

“They are professional and local. The serviceman they sent out did a great job.” —Marty F.

“They were prompt, truthful, and straightforward about telling me the reasons why they couldn't guarantee the repairs.” —Robert L.

“He explained a lot of things to me that I wasn't aware of. They were on time and they did a great job.” —Rosa M.

“They got out here quickly when my heater broke down last winter. I was amazed at how fast they were. The technician was very upfront about telling me that I may have the same problem again in the future with that unit. He told me that he will not charge me for the diagnostics the next time he comes out.” —Sandra C.

“They were very reasonable and open to working on different solutions for my project. They were easy to work with.” —Art N.

“They come out when they say they will. They are clean, professional, and they do a nice job.” —Judy Z.

“I thought that the pricing was fair. I liked people that came out here.” —Sandy S.

“The service technician took the time to explain exactly what was going on.” —Susan N.

“They did the job in one day. The price was right and they knew their business.” —George W.

“I like the fact that Steve comes out and does the estimate himself. He explains in detail what needs to be done and what can and cannot be done.” —Maria C.

“He seemed pretty honest.” —Maurice B.

“The price was good.” —Howard E.

"Customer service and their promptness" —Wendy A.

"They did exactly what we wanted in a very timely manner." —Nancy A.

"They had great ideas and offered solutions to my concerns. They cleaned up their mess everyday. They did everything on time and finished in the time span they were supposed to do the job." —Kirsten A.

"He was willing to get me a new air conditioner when the old one broke." —Myrna A.

"They were prompt and did what I asked. They were also fair. They answered my phone calls in a timely manner and the people were nice." —Patricia B.

"Steve Bogner and his staff were so good to me. I liked their service. I'm so computer illiterate, so they came out to show me how things were going to work. He was very true to his word." —Marti B.

"They were honest and reliable, people you could trust." —John B.

"They were very knowledgeable, friendly and very competent people." —John B.

"His efficiency and doing the job that was asked" —Doug B.

"He dealt with our thermostat, explained everything to us and set it up." —Ed B.

"They were quick and they got all the stuff built and delivered. They've been a good service in all the years they've been around." —Steve B.

"They're local, quick and efficient." —Katherine B.

"They were very efficient in all areas, the bid, the people that came to do the work and the follow-up. They don't live in our area, but I give them extra credit for coming over to us." —Beverly B.

"It was quick, efficient and we got a new furnace that works perfectly." —John B.

"They were courteous, friendly and quick. They were really good." —Andrea B.

"They were competent and they came on time." —Lane C.

"They are prompt. The guy who came out was very comprehensive and explained everything to me." —Rick C.

"They're local and friendly." —Ron C.

"I liked the fact that they were local, reliable, dependable and they did good work." —Donna D.

"They get here and do the job." —Carol D.

"They always came out when I called them. I felt they were dependable, honest and they did a good job." —Gary D.

"The service they provided was really good. They always show up on time and are really nice when they're here." —Teresa D.

"They finished the job." —Angel D.

"They were very friendly and explained everything. We've been using them for a long time." —Linda E.

"They were efficient, on time and they did a good job." —Barbara E.

"They are very nice, very cooperative and very helpful." —Mary E.

"They were always punctual and the work they did was very good. I've always been satisfied with them." —Linda E.

"They explained everything and went through the whole process of installing the heater." —Zelma F.

"I liked their fast, efficient and rapid service." —Ronald F.

"They were very prompt. They did what they said they were going to do efficiently. I have no complaints. I've used them twice so far." —Al F.

"They were very quick." —Lisa G.

"We were remodeling at the time, but they came in and were friendly and able to work quickly with all the confusion that was going on in our house." —Judy H.

"They did what they came to do completely and efficiently." —Peter H.

"I felt that the office personnel's customer service was very friendly and they tried to help me as much as they could. The person who came out was on time, prompt and extremely efficient. He went above and beyond. I asked him to do some other tasks, which he did and billed me later. I was very satisfied with their work." —Howard H.

"They were on time and the service was good. They cleaned up after themselves before they left. Whenever I called with questions, they always answered them." —Lori H.

"They were very business-like and professional. They showed up when they said they would and did what they were supposed to do. They presented an estimate that was very clear and accurate. I was very satisfied." —Dick H.

"Honesty, promptness, they checked everything thoroughly." —Sheryl H.

"They were very friendly and efficient." —Ken H.

"They are very competent. I had no concerns that they were going to be doing things that they were not going to let me know about ahead of time. They were friendly and very knowledgeable. They are one of those companies where there isn't really a need for improvement." —Daniel K.

"His attitude and willingness to do what I asked" —Steve L.

"The people were really friendly and accommodating." —Scott A.

"Steve's been doing work for me for thirty years. I wouldn't use anyone else. He always keeps his word, he's professional and his pricing is reasonable." —Bob A.

"They were very professional, knowledgeable and successfully completed the job they came to do." —Ann A.

"They were fast. They got in, did the job and got out." —Linda B.

"Everything; their work was quite good. We had a furnace put in and we were very satisfied." —Linda B.

"I didn't have to call them. They were provided to us when the house was being remodeled." —Bart B.

"Their timeliness, they were very good in terms of saying what they were going to do and they did it." —Rick D.

"They were here briefly but were efficient and helpful. They were clean and very informative on what I needed to do for maintenance." —Crystal D.

"They are well-informed." —Jim F.

"They were thorough, high quality and honest. It was great, a very positive experience." —Nick F.

"They did a good job and were very knowledgeable." —Brigid F.

"They're punctual. He was prompt and honest about what I needed." —Monica H.

"They are a local company and have been around a long time. They have a good reputation and they provide a personal touch. The prices are fair." —Kyong K.

"The quality of the installation" —Hung L.

"They have done work for me for years. They always do good work." —Llloyd A.

"They were very pleasant and did a good, clean job." —Jennifer A.

"The guy was straightforward and let me know what was needed. He did a good job." —David A.

"They seemed to be very professional." —Howard A.

"They were courteous and efficient." —Steve A.

"Steve's professionalism" —Greg B.

"They showed up. It was during the winter when my furnace went out and I needed some help." —Robert C.

"They were recommended by a friend of ours." —Erika C.

"I've been very satisfied and I haven't had any problems." —Evelyn D.

"I liked how they were really good about returning phone calls, explaining what was going on and what was needed." —Robert D.

"They're prompt, courteous and do good work." —John D.

"They came out right away to do the estimate." —Cordelia D.

"Bogner's has always done very good work for us." —Mike F.

"They did what they came to do on time." —Sue H.

"They were nice and they did what I asked." —Susan H.

"When there were problems, they came out and worked until the problems were solved. They were also very nice about it. One of the workers was able to pinpoint the problem to an improper part installed by another company." —Iris J.

"They did a very nice job and the workmanship was excellent." —Judith K.

"They were very straightforward." —Brian K.

"I thought their quality of work was good." —Lynn D.

"They arrived on time and corrected the problem." —Stanley E.

"That they were available to fix our heater" —Danielle F.

"I liked the guy who came out." —Frank F.

"The gentleman who came out was very professional and honest. Although Bogner's was not able to fix the problem due to my insurance coverage limitations, I was satisfied with the work they did." —Susan J.

"They were on time and did what they were here to do. There was no problem and I was satisfied." —Chuck L.

"They had a pretty good response time and they're local." —Bryan C.

"That the owner came out and finally fixed the problem for us" —Darlene C.

"They were very friendly." —Rob G.

"They are an old, reliable company. I call them every year to check my furnaces. When I called the office about the problem, they sent someone right out and fixed it." —Ron I.

"The initial sit-down, the product information and the installation were okay." —Lowell B.

"Their pricing" —Carmen D.

"I like the woman in the office who gave me part of my money back." —Suzanne D.

"There was good response when I called about the problem. They sent someone right out." —Susan F.

Back to Profile