What did you like best about Aaron Overhead Door?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/15/05 and 12/1/08. Customer last names have been initialized for privacy.    

“They responded fast when we called them about a problem we were having with the door. On the phone, they described three possible scenarios. When they got here, they were ready for all three scenarios, and they took care of the problem.” —Barbara S.

“They showed up on time. They were neat, tidy and they cleaned up.” —Caralie O.

“It was good service.” —Charles B.

“They were very efficient. They figured out the problem right away and took care of it.” —Elizabeth E.

“They were on time.” —Hsin H.

“The service and the guys that came out did a really good job.” —Intisar H.

“Their timeliness” —Jelena S.

“They know what they are doing.” —Josefino R.

“I like everything about them. I like their customer service when I call, how prompt they are when they come out for appointments, and their efficiency.” —Kristy D.

“The service people were very efficient. They knew what they were doing. They did the job very nicely and they were clean.” —Leo F.

“They are quick and reliable.” —Mike M.

“The guy was very quick and professional. He cleaned up after himself. He took away the door and I have had no problems. He was also timely.” —Nola B.

“They were reliable and the price was reasonable.” —Norman O.

“The guys who installed it were very informative. They informed me about what was going on and they were pretty honest.” —Sam C.

“They showed up when they said they would. It looks like they did a beautiful job.” —Stephen Q.

“We get good service. They come out quickly.” —Susan M.

“The guy who came was really good. He did exactly what I needed him to do. He knew the equipment that I had and he repaired it.” —Betty K.

“They have been around for a long time. They have always been reliable.” —Paul P.

“I guess the customer service, we went through Costco and our door broke on one side. We called them and they fixed it for free. They were very helpful.” —Susan S.

“The price was good.” —Bryan H.

“Quickness” —David B.

“They were courteous and easy to work with. They did a good job.” —Frank O.

“They were pretty much on time and they delivered as they promised.” —Theresa M.

“I like the door.” —Jenifer C.

“They were courteous.” —Tom B.

"They were very responsive and courteous. And the technician was very knowledgeable." —Liz L.

"They were on time, professional, and they did everything all right." —Joe B.

"I liked the professional installation and the quality of the door." —Cris H.

"The tech was prompt, seemed friendly, and he let me watch the process of replacing the springs on the door while he talked." —David K.

"The workman didn't try to sell me a new garage door ——he just fixed the old one." —Curtis J.

"They installed the door and it worked fine, except once." —George S.

"They gave me a quote over the phone, and they came out quickly to fix the door." —Carol L.

"Actually, I did not buy a garage door from them, instead I had them replace the main spring on my garage door. Everything is fine since then. Their employee was very courteous." —Lolita A.

"They helped me with the design that would fit my house; they explained how it operated; they were on time; they told me everything that was included in the cost." —Ron A.

"They came on time and their work was satisfactory." —Moni B.

"They were prompt, clean, tidy, and they did the work fast." —T-Marie D.

"The men were nice and worked quickly." —Rose W.

"Their professionalism" —Gene S.

"They did a good job; the doors work fine." —Daniel B.

"They were prompt and did a very good job."
—Maryann F.

"They showed up on time. When they were done with the work, they put everything away and I was happy about that." —Eli B.

"I liked the service." —Guido G.

"My husband and I appreciated that they were very honest. They did what they said they would do. They were also quick and easy to work with." —Jerry S.

"They were fast and neat." —Joe R.

"They were quick and I haven't had any problems with the door since." —Mila B.

"I like their willingness to go beyond what was asked of them. They were very courteous." —Doris M.

"They finished the work quickly." —Victor B.

"The whole experience was wonderful." —Elvira M.

"They identified the problem quickly." —Jim G.

"They were quick and they cleaned up after the job was done." —Anthony P.

"They came out, did the work, and left." —Gary L.

"They came right out, knew what they were doing, and they explained what they were doing. They fixed it right." —Anthony A.

"They were on time." —Jennifer P.

"He was prepared, organized, and the job went very quickly." —Margaret D.

"They got the job done." —Angie G.

"The garage door works." —Jesse C.

"He analyzed the problem, he addressed it, and he resolved it." —Pam B.

"I liked the service, everything works now, and they were able to do the job rather quickly." —Julie K.

"They were great. They did the work right the first time and everything works now. I recommend them to all my friends." —Robert Z.

"They did exactly what they said they would do."
—Michelle G.

"They did the job very satisfactorily." —Violette S.

"They are competent on the job and have reasonable prices." —Tony C.

"They have good and competitive prices. They came and measured everything out, the door was put in well, and we had no problems." —Jim S.

"The new garage door doesn't make any noise. The installers were great." —Joan B.

"Our garage door is very compact, flexible, and takes less space than the door we had before." —Sy-Jye H.

"The price was great and so was the whole package." —Aradhna P.

"They're close to my house. They come out promptly and solve the problem." —Clair M.

"They arrived on time and got the job done."
—Patricia H.

"They were out here quickly and they fixed the garage door from being wobbly and noisy." —Steve W.

"The person I dealt with was honest and didn't try to sell me anything I didn't need. The service was excellent.." —Mary B.

"They did a good job fixing the door and the service was good." —Gasper G.

"They did a good job." —Dennis W.

"They've always given me good service." —Jeanette F.

"The whole crew did a good job." —Raul M.

"I liked their service. They responded quickly and they came to our house to fix the door fast. The techician was very polite and he did great work." —Jose T.

"They were prompt and delivered what they promised." —Howard S.

"They were good." —Francisco M.

"They got the job done very professionally. They did what they said they would do." —Leilani B.

"They were convenient." —Larry Y.

"They were very knowledgeable and friendly. They quickly came out to our place when we needed them." —Diane S.

"I liked their prices and their customer service."
—Colleen T.

"The technician knew what he was doing and he got the job done pretty quickly." —John B.

"The installer came out promptly and he told me upfornt what I didn't need and what I did need. He did a good job." —David F.

"They were here in a timely manner and they got the job done." —Ray S.

"The door works now and we are happy with everything." —Suzanne P.

"They responded quickly and efficiently." —Dave P.

"They fixed the door" —Allison S.

"Everything was fine." —Jorge L.

"They have good quality garage doors." —Michael L.

"They do quality work and I feel they are pretty reliable." —Richard C.

"The quality of the service and the work" —Suneel k.

"The workmanship" —Bud T.

"The product is fine, the instalation was good, and it works fine." —Bob M.

"I like their efficiency, the fact that they got the job done, and the follow-up." —Virginia A.

"They were here when they said they would be."
—Golden G.

"They got out here in a timely manner." —Gunilla C.

"They are very convenient" —Kris L.

"The first time they came out, they did the work and left. But the door didn't work properly. I called them and they came right back and they completed the repairs. Also, I had an embarrassing situation and the manager was very helpful in resolving the matter."
—Gloria R.

"I liked the installation." —Gerald F.

"The doors work." —Bob N.

"Good service" —Daniel Z.

"They were prompt, they returned my phone calls, and they even phoned me to let me know that the technician was ill and he would not be in." —Larry R.

"Their responsiveness. The estimator was thorough, there were no hidden charges, and the guys who installed the door were great." —Tom T.

"I'm not sure if it was Eric or Alex but he was great and he did a great job installing the door."
—Marshall W.

"They did a good job." —William E.

"They were pretty good." —Raul f.

"I liked the salesman in the office and their scheduling was good." —Larry D.

"Accessibility of the product" —Peter F.

"It was a good value." —Agha A.

"The salesperson" —Carmen R.

"I think the individual that came out to do the work was very knowledgeable." —Jack W.

"The price" —Robert B.

"They did what they said they would do." —Hans B.

"I liked their prices." —James Z.

"They were here quickly." —Pam M.

"Price and quality" —Jeff L.

"They were near the village in my telephone book."
—Alex M.

"They were quick." —Kristiae H.

"They replaced the springs." —Clarence P.

"They were very helpful during the sales process."
—Mary C.

"They were on time." —AAL Inc.

"They were on time." —Margaret B.

"They showed up when they said they would."
—Kerrie J.

"They responded quickly when they came out to service the door." —Jeffery S.

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