What did you like best about Royal Coach Tours?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/2/07 and 4/28/08. Customer last names have been initialized for privacy. 

“They were on time, early even.” —Alex O.

“Their professionalism” —A.T.

“I like everything about them, from the drivers to the equipment.” —Dick R.

“They were very prompt in responding to me. They responded in an hour on the same day.” —John B.

“They were very friendly and nice. I thought they really knew what they were doing. I didn't have to worry.” —Linda F.

“The way that Sandy takes care of people, the drivers, and the equipment, I always take the limousine.” —Michael S.

“They were professional and timely.” —N.S.F.

“They are always on time. The drivers are good. I've been using them for years. I have never had a problem.” —Robert A.

“They did a good job.” —S.B.

“It was my husband's fiftieth birthday. The bus driver was friendly and got us there safely. It was a pleasant experience.” —Thelma R.

“They were very helpful.” —T.A.

“I've been using them for twenty-five years now. We found a party bus that we like. We book it every year. The drivers are very nice.” —Betty G.

“They had good customer service. My father retired, so we won't be using them anymore, but I do recommend them.” —C.E.

“Flexibility, when I called they were there quickly. They transported five hundred people for us.” —H.A.I.

“This is my third year using them. They are reliable and always on time, which is extremely important.” —J.L.W.

“We utilize them for our clients all the time. They are dependable.” —P.C.

“I'm able to deal with them across the country. They do what I ask them to do.” —A.E.

“The service was good.” —C.T.C.

“I have not had a problem with them. They did a good job. We used them a year ago.” —I.P.E.

“They were prompt. The buses were clean. We had some good drivers.” —Nancy M.

“They were easy to contact. They did well.” —T.E.S.

“They have excellent drivers. The coaches are clean.” —G.W.T.

“The buses were clean, reliable, and the drivers were good.” —B.A.G.R.

“They're reliable and the clients like them.” —A.T.

“The bus drivers are very friendly and the buses are very clean.” —B.M.S.

“They were on time and very nice.” —B.C.M.

“The people I interacted with were very easy to work with.” —George B.

“The driver was the best and the equipment was fantastic.” —B.L.C.

“They showed up on time and did a good job, no problems at all.” —B.C.A.M.

“I liked our driver, Patrick.” —B.A.A.

“It was easy to book with them. The overall service was great.” —C.D.S.R.

“Their service was very good. They were always on time.” —C.A.F.T.G.

“They're convenient and easy to deal with.” —C.C.

“I thought they were great.” —C.O.T.N.

“They have very good customer service.” —C.V.

“Their drivers are very good and their coaches are pretty new and reliable. They arrive on
time and give good service.” —Rose C.

“Great buses, great driver” —F.B.

“I liked the driver.” —G.S.O.P.A.

“Great service” —Deb K.

“The driver was excellent. They also have a large area.” —K.B.C.

“The buses are very clean and the bus drivers are always polite.” —L.S.

“Everything ran smoothly. There were no problems.” —L.H.S.

“Great service” —L.L.S.

“The overall service was good and they were on time.” —Carolyn L.

“The customer service was excellent. Christine was just great. I just thought it was a great experience.” —Sarah L.

“The drivers were excellent. They had great personalities. Also the buses were nice and they showed up on time.” —L.O.F.

“Reliability, the buses are nice and they're not all beat-up. The drivers were very courteous and nice.” —L.T.

“They're very friendly and the drivers are great.” —C.G.O.T.

“We liked the fact that they dealt with us because we trashed their bus. They didnít get too upset about that and they gave us two weeks to pay for all the cleaning fees. We were broke because we were all college students, which they took into consideration.” —L.S.

“Overall, I just think they're great.” —M.A.A.

“The driver was awesome. Everything went great.” —M.L.L.

“The drivers were nice.” —Alice M.

“Their service and kindness they gave my students” —Colleen M.

“Service and excellent quality buses” —M.E.

“They were on time, comfortable and very helpful. I found all of them to be very helpful.” —M.W.T.

“The bus drivers were courteous and flexible.” —M.B.

“I thought they did a good job and were very responsive.” —M.C.S.

“Professionalism, they have great customer service.” —M.V.T.

“I liked the woman in the office who was so helpful.” —O.A.E.S.

“The bus was clean and on time.” —O.I.

“The service was really good and the driver was great.” —O.C.C.

“They were on time. Everything went well.” —Francess O.

“The buses are nice and clean. I also think the prices are very reasonable.” —P.P.A.

“It was an overall good experience.” —P.A.M.F.

“They were so easy to work with and accommodating.” —P.D.M.

“They were convenient and I liked their professionalism.” —P.G.E.

“Their rates were flexible for non-profit companies.” —R.C.S.

“The bus was very comfortable and the driver was very pleasant.” —R.H.M.

“The service and people were good.” —None R.

“Good service” —Dick R.

“They were on time and the drivers were nice.” —S.P.

“We liked the friendly, courteous drivers and the customer service. All of the people that we worked with were great.” —S.M.S.C.

“The drivers were great and prompt. It was great experience.” —S.C.

“They're easy to work with.” —S.P.T.

“The driver was prompt, courteous and the bus was clean. I had a very good experience with them.” —S.V.L.G.

“They have good coaches and drivers.” —Ted S.

“I was able to call and everything was handled very professionally.” —T.S.

“They were very responsive.” —B.M.C.S.

“I thought the salesperson was very helpful.” —C.O.S.J.H.D.

“The on-time pick-up” —C.B.

“Their customer representative, they also have good vehicles.” —C.T.

“They show up on time and their buses are clean.” —C.S.

“I like the inside layout of the bus.” —G.E.

“The bus driver was very nice.” —H.E.S.

“They were prompt, easy to deal with and very accommodating.” —H.D.

“They have great equipment. Their drivers are above average and the company is run really well.” —K.A.

“They were on time.” —L.O.F.

“They were dependable and everyone was very helpful.” —Edwin L.

“They're dependable.” —Julia L.

“They were able to accommodate us.” —L.H.M.

“They were available and easy to work with.” —M.I.

“The buses were clean.” —M.V.B.

“I work with this lady who's very flexible and great.” —Christine M.

“The driver was good and the bus was nice.” —M.L.A.

“They have a particular coach that we like, the one that has tables in it.” —Rod M.

“They were just great.” —M.C.

“They were online and used email.” —M.F.I.

“The friendly service” —P.A.C.C.

“They showed up on time. We didn't have any problems with them.” —P.C.A.

“They were good.” —S.F.U.S.D.

“Everything went really smoothly.” —A.W.T.

“They were very professional and responsive.” —A.B.C.

“They have good customer service.” —A.T.

“They were very responsive.” —A.S.L.

“They were on time.” —B.L.

“We really like the owner.” —D.S.

“There were no problems at all and it was on time.” —E.L.

“They had a really good driver. The group really liked him.” —F.E.

“They got us there and back on time.” —G.S.U.

“They were on time and reliable.” —K.S.

“They had very good customer service.” —L.L.E.C.

“We liked their nice and comfortable buses. They were also on time.” —L.H.S.

“The people I worked with were nice.” —Mary L.

“They were timely and punctual.” —A.D.

“I think they're very flexible.” —O.S.D.

“They were prompt.” —R.M.S.

“The driver was excellent.” —S.H.

“Always on time, promptness, and their happy drivers” —S.S.

“The office was very good about keeping track of things.” —K.P.P.

“They were on time.” —P.A.U.S.D.

“I thought they were convenient.” —P.D.U.

“The people were nice.” —Cathy M.

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