Auto Repair - European Specialist

Santa Clara County

European Auto Works

(408) 737-2200

(650) 966-8030 (Fax)

629 North Mathilda Avenue
Sunnyvale, CA 94085

www.ea-w.com
Cliff, Ralph, and John

SERVICES
All German Vehicles
Bumper-to-bumper Repair
Preventive Maintenance

HOURS
Mon – Fri: 8am –6:30pm

CREDIT CARDS
Visa
MasterCard
Discover

GUARANTEES
12 month/12,000 Miles on All Repairs


Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
State Lic. No. 196843

CUSTOMER LOYALTY
Based on 150 random customer surveys made since October 2007 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

1 2 3 4 5 6 7 8 9 10

RATING STATUS
We declare that European Auto Works has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 1150.


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Cliff, Ralph & John

European Auto Works has operated from the same Mountain View location since 1987. Ralph Foglein started the company as a solo venture and built the business on the philosophy that if he provided good work and treated customers well, he would succeed. Twenty years later, it’s clear he was correct.

European Auto Works’ specialty is German-made vehicles including Audi, BMW, Mercedes, Porsche and Volkswagen, plus Volvo. The shop, spotless and outfitted with the latest technology and equipment, is where meticulously trained technicians take on everything from routine maintenance to complete engine overhauls. They’re qualified to work on transmissions, brakes, fuel and electrical systems as well as power windows and sunroofs including many items that people assume only dealers can do. Customers are always impressed with European Auto Works’ technical skill and their honest, professional approach to their work. They stand firmly behind everything they do and back all work with a 12-month/12,000 mile warranty.

COMPANY PHILOSOPHY
"At European Auto Works you’ll get the dealership- quality services with a much more personal approach. We don’t use ‘production line’ methods – everything we do is geared toward what your particular vehicle needs. Our goal is to earn the customers’ future business and inspire them to refer us to friends and family.”

EXCERPTED SURVEY RESPONSES
"The people understand and care about the business. They are friendly and very knowledgeable.” —Duane B.

“The guy who helped me out, Cliff, was very helpful and knowledgeable. He did a good job in getting my car back to me on time.”—Siva D.

“They kept us informed of the major work that was being done. They kept in contact with us on a daily basis and told us about the status of everything.” —Nancy F.

See Survey Comments



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