Hearing Aids

Santa Clara County

Better Hearing Center of Palo Alto

(650) 322 -0384

480 Lytton Avenue
Suite 1
Palo Alto, CA 94301

www.betterhearing.com
betterhearingpa@yahoo.com
Mark Sanford, Owner

SERVICES
Audiology
Hearing Aids

HOURS
Mon – Fri: 9am – 12pm; 1pm – 5pm
Sat: By Appointment

CREDIT CARDS
American Express
Visa
MasterCard
Discover

EMPLOYEES
4 Audiologists
2 Office Staff

BRANDS
All Brands including:
InSound Lyric
GN ReSound
Oticon
Phonak
Siemens
Starkey
Widex


Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
State Lic. No. 7483

CUSTOMER LOYALTY
Based on 328 random customer surveys made since December 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

1 2 3 4 5 6 7 8 9 10

RATING STATUS
We declare that Better Hearing Center of Palo Alto has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 206.


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Owner Mark Sanford

CSG Better Hearing Center, LLC, has been serving the East Bay since 1975 and owns the Better Hearing Center of Palo Alto, which has been in the South Bay area since 1989. Nationally recognized, all of CSG’s Bay Area Hearing Center locations offer a complete line of the most advanced hearing devices and technologies available. CSG audiologists lead the nation in fitting the breakthrough Lyric® device, which is the only 100% invisible hearing device available in today’s market.

In fact, the Better Hearing Center has kept itself in the forefront by serving as an alpha and beta site for testing and evaluations for many new industry products. The company’s four audiologists address all aspects of hearing problems.

Mark Sanford, the owner of CSG Better Hearing Center, earned his undergraduate degree in Communicative Disorders from University of Pacific in Stockton and his Masters in Communicative Disorders, Audiology at the University of Texas in Dallas. He has owned the practice for one year.

COMPANY PHILOSOPHY
"At the Better Hearing Center, we pride ourselves on customer service and believe in educating and informing our customers. Everyone’s hearing needs are unique, and we take all the time necessary to work with each individual to ensure the very best results. We will introduce them to all the technologies available, and provide all the information necessary to enable them to make an informed decision that they feel good about.”

EXCERPTED SURVEY RESPONSES
“They took the time, especially in making adjustments for comfort and the best hearing possible.” —Julius G.

“They were prompt, courteous and told me what I needed. It helped me a lot.”—Leo C.

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