Auto Repair - European Specialist

Santa Clara County

BTM Motorwerks

(408) 369-1911

1661 South Bascom Avenue
Campbell, CA 95008

www.btmmotorwerks.com
brad@btmmotorwerks.com
Brad McClure, Owner

SERVICES
Factory Specified Services
Diagnostics Repair
Brakes & Alignments
Tires/Wheels
Performance Tuning
Pre-Purchase Inspections
Specialize In German Cars

HOURS
Mon – Fri: 8am – 5:30pm
Sat: By Appointment

BRANDS
Bosch
Mahle
Pagid
Mahn
Brembo
Momo
Bilstien
Koni

GUARANTEES
12 Months/12,000 miles


Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
State Lic. No. 231434

CUSTOMER LOYALTY
Based on 126 random customer surveys made since July 2006 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

2% 2% 1% 2% 1% 8% 21% 19% 44%
1 2 3 4 5 6 7 8 9 10

RATING STATUS
We declare that BTM Motorwerks has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 930.


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See Survey Comments

Having acquired an existing business and renaming it BTM Motorwerks in 2004, Brad McClure has always had a passion for racing and building/repairing automobiles. BTM Motorwerks specializes in German cars, including Porsche, BMW, Audi, Volkswagen, and Mercedes.

They provide everything from pre-purchase inspections to factory specified services, 30K, 60K, 90K, Inspections I and II, diagnostics, repair, brakes, alignments tires and wheels. BTM Motorwerks specializes in servicing, diagnosing, repairing, and improving the performance of German cars, using knowledge derived from their racing experience and applying it directly to their customers’ vehicles for performance enhancement.

COMPANY PHILOSOPHY
"We are best known for the straightforwardness, honesty and integrity of our shop. Our team approach to getting the work done and our training, certifications and advanced tooling are all geared to German cars, for which we provide high quality work at a fair price. Women really appreciate us because we take the extra time to go into detail to explain what’s wrong with their car and why it needs to be repaired. We also do a safety check to prioritize repairs and offer repair options. My degree in electronics and 16 years of experience in the high tech industry helps me to bond with our customers, most of whom are from the high tech industry in Silicon Valley. I can talk with customers on their level.”

EXCERPTED SURVEY RESPONSES
“They were prompt, and they did what they were supposed to do. They didn’t charge me a lot of money to do the job.”—M.G.

“I like everything about them. They’re awesome.” —J.D.

“They were on time and thorough.”—L.T.

“They’re easy to work with.”—J.Y.

“The owner is knowledgeable and trustworthy.”—K.B.

See Survey Comments



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