What did you like best about Eastman Roofing & Waterproofing, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/18/07 and 7/30/08. Customer last names have been initialized for privacy. 

“They were professional, punctual, and I liked Carlos. He was great.” —Barbara C.

“I'm a realtor. I've used them a few times. This last time, they showed us a way to save money by doing a roof tune-up rather than replacing the entire roof. I will be using them next week with another client.” —Bob B.

“It hasn't rained yet, so how am I supposed to know if they did a good job? However, they were on time and they did what they said they would do.” —Bruce D.

“They do a good job. They are honest and on time.” —Byron C.

“They were very professional, on time, and they worked quickly. There were no problems.” —Chris D.

“They explained exactly what was going to happen and did exactly what they said they would do.” —David C.

“They came out right away and fixed it quickly. I liked the fact that they took pictures of the roof to show me what was wrong before they fixed it.” —Jennifer B.

“They were on time and they seemed to know what they were doing. They also came back later on to check their work.” —Larry C.

“The quality and the service” —Lori D.

“The attention and the service” —Alicia B.

“The quality of the service, the promptness, and the good price” —Antenor D.

“It was convenient. They were close by.” —Brad B.

“I've used them twice. They were on time and they did what they said they would do. The roof looks great and it doesn't leak.” —Charlie B.

“They came out and did the repair very quickly. We haven't had any problems since.” —Joan A.

“They are very honest and reasonable. They studied the problem and came up with a solution that let us avoid causing too much damage to the existing roof.” —Julia C.

“Promptness, timeliness, and they stayed within the estimated price.” —Matthew B.

“The service and the workmanship were very nice. People showed up every day. There was a minor problem afterward, but they came back to fix it. It was very nice.” —Ray L.

“They were in and out quickly. I hardly knew they were here.” —David B.

“They were very quick.” —Jenny C.

“They just got in and got out. They got the job done.” —Kevin Y.

“They were prompt, efficient, and they did everything they said they would do.” —Paul C.

“When I called them, they came out promptly.” —Arnel A.

“The quality of the finished work was good.” —Nicolas D.

“They seemed to do a pretty good job.” —Robert S.

“Their detailed reports and their response time” —Melanie K.

“Their reputation and reasonable prices” —Esther C.

“Prompt and on time” —David C.

“I use them all the time. I'm a Realtor. They are fast.” —Carol M.

“It was relatively pain-free for us. They were not annoying and they were courteous.” —Gail M.

“I'm a real estate agent. I've been using them for thirty years because they have good and prompt service. They're also honest and very responsive.” —Bob B.

“It was all good. So far we have no problems with leaks.” —Marilyn R.

“They did exactly what they said they'd do. I had a leak but it was fixed.” —Paul M.

“They showed up when they said they would and they were professional.” —Tony B.

“The quality of the work is good.” —Heidi H.

“Their quote was specific and the work was done on time.” —Roger L.

“They were quick to respond. They called ahead and came out on time. Everything was fine.” —Jaymar S.

“It was easy to schedule. They were recommended by a friend.” —Traci W.

“They explained everything and they were very personable.” —Jennifer H.

“They were dependable and they did a good job on my roof.” —Betty K.

“They did what they said they would do when they said they would do it.” —Megan B.

“They made everything very simple and there were no issues. They were on time and they did good work.” —Marchael S.

“They gave me a detailed estimate and did everything they said they would do without any problems.” —Bill C.

“I'm a Realtor. They are always prompt and they give professional inspection reports. They are very responsive when I need them.” —Al S.

“Thy respond quickly and they are clean and professional.” —Pam J.

“They came out quickly and explained everything.” —Sharon T.

“Most recently they responded quickly to our call.” —Anthony V.

“I thought they were very fair, prompt and they did what they said they were going to do. They answered all of my questions and I felt that the price was fair.” —Linda F.

“Quick, responsive and competitive bid” —Lily W.

“They were very professional, they did quality work and their rates were very reasonable.” —Linda D.

“They showed up on time, did the work quickly and cleaned up after themselves. We are very happy with the roof. We've referred friends to their company.” —Donna L.

“They did a great job.” —Kathy S.

“They finished the job in one day.” —Erick J.

“I thought they were very reliable, always on time and they gave us a clear and professional estimate. I think they're great. I would highly recommend them to anyone.” —Sue E.

“They put on a roof according to specifications. They didnít cut corners. They put the roof on right and they did a good job.” —Linda S.

“Their workers seemed to be professional and cleaned up after themselves.” —Chris M.

“Accountability, fairness, promptness and cleanliness” —Randy W.

“They were prompt.” —Nina L.

“They kept me informed about what they were going to do and they were very responsive.” —Stepheny M.

“Their knowledge of the product” —Judy P.

“They're dependable when I call them to get things fixed.” —Dee G.

“They gave me a quick quote and did a very professional job.” —Chris K.

“They were punctual and they knew what they were doing. They showed me the actual situation on the roof so I could see what needed to be done.” —Jennifer B.

“They were responsive and attentive to our needs.” —John M.

“They were prompt, courteous and did a good job.” —Hal

“They did what they said they would do and did a good job.” —Kay E.

“They have a good reputation. They did an excellent job. There was one problem, but they resolved it.” —Juanita P.

“They were very responsive to my needs. I had a small job that other companies weren't interested in.” —Garth W.

“The quality of the roof was good. They took care of our tile roof and broke very few tiles.” —Jeff D.

“They showed up when they said they would.” —Joella P.

“A few companies came out to give me quotes before they did and every company tried to sell me things that I didn't need. Eastman did the least amount of work needed to stop my roof from leaking. He didn't try to sell me anything else.” —Nick T.

“It was a combination of things. I liked the people I dealt with, the honesty in their assessment and the follow-through. They also made sure to check their work.” —David C.

“It was a good price for the product.” —Daryl L.

“They did very neat work and left it clean. We were very satisfied. They also did a beautiful job on our neighbors' roof.” —Wynford P.

“They added a personal touch to the work.” —Joe R.

“The good response time and quality job” —Michael K.

“The estimator was accurate and helpful. He didn't try to sell me other things I didn't need. The workers also did a great job.” —Len C.

“They were very straightforward.” —Vivian C.

“I thought they were very thorough. They explained everything to me and my roof didn't leak this winter.” —Phyllis L.

“I like the fact that the supervisor came out when the work was done and inspected the work. When there was a problem, they took care of it immediately.” —Gary T.

“They handled everything professionally. One of the guys came out from Santa Cruz because he wanted to make sure that things were done correctly before it started raining. I found them to be very trustworthy and a good company to do business with.” —Jim T.

“I have a small flat roof which they did a very good job replacing.” —Jerry E.

“They took on the roofing job that some of the other roofers wouldn't do because we did not want to replace the whole roof. Eastman did a wonderful job repairing our roof.” —Arlene K.

“They were thorough.” —Diane R.

“They did a good job replacing the tiles.” —Marty S.

“They were very professional, the price was competitive and the workmanship was good. They also came out promptly.” —Joanne G.

“They seemed to care for the customer.” —Neal K.

“They gave me a good estimate and evaluation.” —Dean G.

“They showed up on time and got it done quickly.” —Linda H.

“I thought they were very professional.” —Howard B.

“He was there when he said he would be promptly.” —Jackie D.

“They did what they said they would do and their prices were reasonable.” —Stuart B.

“It was a nasty job, but they did well.” —Pat J.

“Their promptness” —Matt C.

“They were very quick, in and out.” —Carol L.

“Prompt service” —Ann C.

“The workmanship was good and they were on time. The people in the office were very responsive.” —Norman L.

“I thought they were straightforward in the way they handled everything.” —Vince C.

“They are reputable and they do accurate inspections. Their prices are reasonable.” —Marty B.

“They showed up on time and did exactly what they said they would do.” —Bernard K.

“The overall service, the quality of the completed job and follow-through” —Derrick L.

“The price and the quality of the work were good. The workers behaved like perfect gentlemen.” —Edith D.

“They installed our gutters and we were happy with the outcome.” —Patti B.

“The estimator was friendly and gave us very good advice.” —Carol N.

“They came out and fixed our roof. It doesn't leak anymore. He was very helpful and knowledgeable.” —Lynn F.

“They were reliable.” —Nicki B.

“They came out and fixed our roof. So far it doesn't leak.” —Mike G.

“They were polite and worked quickly.” —Beth C.

“They were prompt.” —Peggy C.

“They did what they said they would do.” —Peggy M.

“They listened to what I had to say and made sure that I was happy with the work that they did. I never had any issues with them.” —Helen H.

“They were nice guys.” —Ken B.

“The person who came out to do the estimate was straightforward and clear.” —Rebecca S.

“They were nice people.” —Martha C.

“They did a thorough job.” —David H.

“They came out to do the work right away. Overall, I was happy with them.” —Hui S.

“They had fast service.” —Paul J.

“The fast turnaround” —Kathy R.

“They seemed to be fairly knowledgeable.” —Brian B.

“They came right away.” —Susanne S.

“In the end, they made things right for what it was worth.” —Mike R.

“The job was done fairly quickly.” —Cameron G.

“I never heard any complaints from my clients.” —Jessie M.

“They responded quickly when I asked them to come out.” —Holly Y.

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