Star Rooter and Plumbing, Inc. provides a wide range of residential and commercial plumbing services for clients throughout the Bay Area. In addition to offering 24-hour emergency plumbing (with no extra charges on weekends and evenings), the company cleans sewers and drains and handles trenchless sewer repiping. It guarantees its service professionals will provide prompt service and arrive onsite in 45 minutes or less.
Owner Fred Ramos has been in the plumbing industry for more than a decade, and he has grown Star Rooter and Plumbing from a two-person company into a full-scale plumbing firm with 15 employees and 10 trucks. Mr. Ramos credits his company’s success to its dedicated employees. “Our plumbers are nice, organized and knowledgeable,” he says. “They work fast and know how to keep our customers happy.”
To add to Star Rooter and Plumbing’s reputation for exceptional service, Mr. Ramos personally inspects every job before it’s completed. “It’s important that our employees keep jobsites tidy and work hard for our clients,” he says. “I inspect every phase of the work, so our customers can expect to receive top-notch service.”
“Customer service is our top priority. That means we take care of our clients in the best manner possible. We listen to them, examine their problems, explain their options and then give them the best prices possible. We tailor our services to what our clients want and need, and we always do our best to please them.”
Regularly maintain your sewer line to avoid a costly replacement in the future.
As a homeowner, you’re responsible for the working order of your sewer laterals (the pipes that connect your home to the main sewer) in the same way septic tank owners are accountable for their private home sewage treatment systems. By taking simple maintenance steps, you can avoid the possibilities of sewer backflows, tree root intrusions and poorly functioning drainage systems. To keep your plumbing system operating trouble-free, consider the following tips:
• Don’t rinse cooking fats and grease in your kitchen sink. Instead, wipe them off or collect them in a tin and throw them away.
• Don’t flush non-dissolvable waste down the toilet. Throw away solid waste such as wet towels, diapers and hygiene products.
• To avoid tree root intrusion, don’t plant trees and plants with spreading roots near sewer laterals.
• Conduct weekly drain cleaning maintenance to keep your drains flowing freely. Pour 1/4 cup of baking soda down the drain, followed by 1/2 cup of white vinegar. Wait a few minutes before rinsing the mixture with boiling water.
• Install sewer backflow devices (SBDs) to avoid the backflow of contaminants into your home’s drinking water.
< Have a professional plumber conduct periodic sewer line inspections to rule out or fix major obstructions.
If you start smelling sewage or notice wet patches in your yard, your sewer line probably needs to be replaced. Replacing a sewer line can be expensive, so before you commit to any work, it’s important to determine if your pipes can be repaired instead. The best way to establish the condition of your sewer line is to have a professional plumber run a camera through it, but there are a few basic things you can look for that can help you decide between repair and replacement.
Repair your sewer pipe if…
• It’s reasonably accessible
• It’s sized properly for the occupants of your home
• It has a reasonable life expectancy for the cost of the repair
Replace your sewer pipe if…
• It’s undersized for the occupants living in your home
• It’s bellied, collapsed, deformed or deteriorated
• It’s beyond the life span of the existing pipe
• You desire a worry-free solution to your sewer issue
Plumbing companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Star Rooter and Plumbing, Inc. differentiates itself by offering one of the quickest response times in the industry–a practice that co-owner Fred Ramos says is indicative of the company's approach to customer service. "We do our best to respond to any call within 45 minutes, which allows us to minimize plumbing-related damage and disruption as much as possible. We look for long-term solutions that benefit our customers, not short-term fixes."
Star Rooter and Plumbing has been providing residential and commercial plumbing services, sewer and drain cleaning, trenchless sewer repair, and repiping services for Bay Area residents since 2004. Mr. Ramos and co-owner Juan Coronado are veterans of the plumbing industry with more than two decades of combined experience. In order to guarantee top-quality work and maintain their company's reputation for excellent service, both owners personally inspect every job before it's completed.
Unlike plumbing companies that take multiple service calls to resolve problems, Star Rooter and Plumbing emphasizes the importance of performing each job correctly the first time. When the company is called to clear a clogged sewer, for example, its plumbers snake the pipes, use a camera to inspect the sewer line and immediately diagnose additional problems at no additional charge. "If there's a bigger problem, we'll spot it on that first call," confirms Mr. Ramos. "Our attention to detail ensures our customers won't have to worry about reoccurring plumbing problems."
Another distinguishing feature of Star Rooter and Plumbing is its highly trained and experienced journeymen plumbers, all of whom are on call 24/7 (at no extra charge) for customers' convenience. "Our plumbers are very reliable," says Mr. Ramos. "Not only do they work efficiently, they also leave homes and offices cleaner than when they arrived. They work fast and know how to keep our customers happy."
