Advanced Auto Glass & Detail provides a variety of services at its Santa Rosa facility, including auto glass replacement; windshield repair; window tinting; and complete interior and exterior auto detailing for cars, trucks, vans, RVs, boats, trailers, and show cars. For the convenience of its local customers, the company also offers full-service mobile auto glass replacement.
Owners Austin and Tiffany Jacobs established Advanced Auto Glass & Detail in 2001, but Austin has been a glass specialist for more than 30 years. “Austin is a real go-getter,” says Mrs. Jacobs. “He’s highly motivated and a hard worker.” The company’s technicians share Mr. Jacobs’ work ethic and utilize their extensive training to provide same-day service for most vehicles.
Advanced Auto Glass & Detail is a favorite referral source for many Sonoma County auto dealerships. “We’ve been working with dealerships for so long and built such good relationships with them that they’re confident referring us to their customers,” says Mrs. Jacobs. “They know we do a good job and always back up our work.”
“We believe in always providing excellent customer service. We're price-competitive and we try to match or beat prices to give our customers the best deals. We'll even do direct insurance billing to make the process as easy as possible, and on top of that, we back all our workmanship with a lifetime warranty.”
Know when to replace or repair your damaged windshield.
A damaged windshield used to necessitate an immediate replacement, but new advancements in auto glass have made it possible to repair some cracks and chips instead. To decide whether you should repair or replace your windshield, consider the following tips:
When to repair
The windshield repair process usually involves injecting liquid into damaged areas to fill in cracks and chips, which makes the damage invisible and restores the windshield’s original strength. Here’s some more information about windshield repair:
• Most windshield repair shops can repair rock chips that are smaller than the size of a quarter and cracks that are smaller than three inches in length. Some facilities even have the training and equipment to repair cracks up to 12 inches in length.
• Some shops may not be willing to repair cracks or large chips that are in the driver’s line of vision. This is because the repair process can cause the glass to distort, and even minor distortion can be dangerous for drivers and passengers.
• Repairs should be done as quickly as possible to keep the crack or chip from spreading or spiderwebbing due to motion or moisture. Some auto glass repair shops even offer mobile windshield repair services.
• Most insurance agencies cover crack and chip repair, since repairs are much less expensive than replacements. Your auto glass dealer should be able to tell you if your repairs will be covered by your insurance company.
When to replace
During the windshield replacement process, the entire windshield must be removed (including the moulding around the windshield). For this reason, replacement is recommended only in cases where the windshield is damaged beyond repair or has cracks and chips that can’t be filled (larger than one inch in diameter) without compromising the integrity of the glass. Here’s some more information about windshield replacement:
• If your windshield was impacted by a large object or involved in a major crash, it should be replaced even if the cracks or chips aren’t large. That’s because the glass and supporting frame could be weakened, leaving the windshield prone to cracking in the future.
• In California, it’s illegal to drive with a cracked windshield. You may face fines if you don’t immediately take your car in for a windshield replacement.
• Most windshield replacements are considered safety/preventative measures, which means most insurance companies will cover the costs, although a deductible may apply.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for auto glass companies that have earned the prestigious Diamond Certified award. For Advanced Auto Glass & Detail, achieving and maintaining customer satisfaction is a direct result of the personalized approach it takes to each job. "We've developed a positive reputation for taking care of our customers and making sure they're happy," says Tiffany Jacobs, who owns the shop with her husband, Austin. "We believe in always providing excellent customer service, and that's been the key to our success."
Advanced Auto Glass & Detail has been replacing auto glass, repairing windshields, tinting windows, and providing interior and exterior detailing for cars, trucks, vans, RVs, boats, trailers and show cars since 2001. In addition to performing work at its Santa Rosa facility, the company offers mobile auto glass replacement services to customers throughout Sonoma County.
Unlike auto glass companies that hire employees with little technical experience, Advanced Auto Glass & Detail maintains a staff of highly experienced technicians who are trained and certified in industry-best installation methods and procedures. "Our installers have the skills to get the job done correctly the first time," says Mrs. Jacobs. "We also provide a lifetime guarantee for all our labor, so if a customer ever has a problem, they can be assured we'll back up our work 100 percent."
To further distinguish itself from its competition, Advanced Auto Glass & Detail offers specialized services that other shops aren't equipped to handle, including flat glass repairs for older vehicles (a process that involves ordering, cutting, sizing and installing) and rock chip repairs. "If a customer has a small rock chip in their windshield, we can fill it and keep it from spreading," explains Mrs. Jacobs. "Best of all, that type of repair is covered free of charge by most major insurance companies."
