What did you like best about Pro Dry?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/8/07 and 5/19/08. Customer last names have been initialized for privacy. 

“They do a very good job. They are on time and reliable.” —Ricki A.

“We have had repeated success in the cleaning of our rugs.” —Harry A.

“They did a great job. I thought the guy was really helpful. The place looked amazing when he left. I also liked their personalities. They used all natural products and there wasn't any chemical smell when they left. The price was reasonable.” —Paula A.

“They are so clean. They come in, vacuum the carpet and when they leave there is absolutely no mess whatsoever.” —Tracy A.

“They are really a customer-oriented firm. Mike is a good and accommodating person. He makes sure you are satisfied. Everything they have done for me has been satisfactory. If there is anything wrong, they come back and fix it.” —Paula B.

“The people” —Sally B.

“Their quick response and the quality of the service” —Olivia B.

“They were prompt, very clean and they did a good job.” —DeeDee B.

“They did a good job. The kid that came over was good.” —Frank C.

“Punctuality and a neat job” —Tony C.

“They didn't stray from their estimate. The work was as promised, which I thought was all I could ask for.” —Dean C.

“He was very reliable and he did a good job. He was there right when he said he was going to be.” —Robin C.

“I just like the product and the end result. That is why I keep using them. The owner usually comes and does my house.” —Beth C.

“Prompt service, professional, and they did good work.” —Mary C.

“I like that I can get an appointment as soon as I want to. They are usually able to accommodate me. I have gotten to know the workers well. I have been their customer for the past ten years, if not longer.” —Sharon D.

“They were very courteous and they made every effort to determine and fix the problem. I've been extremely satisfied with their work for years now.” —Babett D.

“They got the carpet really clean and I appreciated Mike's customer care.” —Elaine J.

“They show up when they say they are going to and get the carpets clean.” —Patty K.

“They are reliable.” —Daisy M.

“Customer service and a good thorough job, they did a great job.” —Joe A.

“When I had a problem, they came out quickly. I could get them fast. They respond quickly.” —Norma C.

“They were convenient, fast and they did a good job.” —Sheim C.

“I felt very comfortable having them in my home. They are trustworthy and honest. I like their customer service.” —Wendy C.

“That it's odor free” —Bill C.

“Flexibility” —Pam A.

“They do a good cleaning job and the people are very nice.” —Nancy A.

“They're here when they say they're going to be here and they do the job they say they're going to do. You can't ask for more than that.” —Simone A.

“They were on time, efficient, honest, they did the job and left the area clean.” —Roberta A.

“They were very polite and did a very good job.” —Anna A.

“They were friendly and efficient.” —Laurie A.

“They were friendly, prompt and on time.” —Magna B.

“He changed my carpets and he was very polite.” —Jo B.

“Their professionalism, reliability and friendliness” —Paula B.

“They were personable, always very prompt and timely.” —Sally B.

“The people that worked here were very nice and the room was clean.” —Erlinda B.

“My carpets were very clean and the people were very professional.” —Elizabeth B.

“They are responsive.” —Diana C.

“They were able to get the spots out.” —June C.

“There is a good comfort level all the way around. I like the people. They do a good job and they are knowledgeable.” —Debra C.

“The honesty, integrity, quality and they can get me in on short notice. I've used them three times recently.” —Steve C.

“He is always there when I call. I can leave the door open and he comes in and knows what I need and what to do.” —Annette D.

“They are polite, nice and considerate. Every job done at my house has been excellent. They do a very efficient job.” —Mary D.

“They were able to come on the weekend because I work during the week. I did not have any complaints.” —Diana D.

“They called and said that they'd be here at a certain time and they were prompt and timely. They did a great job. I am satisfied.” —Eileen D.

“I like the fact that I do not have to bring the carpet to them. They are fast, punctual and do a great job.” —Suzanne D.

“They are very clean. They keep their appointments and they are better than excellent. I am truly satisfied.” —Francis D.

“I like that their rates are reasonable. They came when they said they would and did a good job. I like their mailings and coupons. In fact, I am going to make an appointment very soon.” —Helen E.

“They are efficient, polite and all around good people.” —Lynn E.

“They were quick, efficient and prompt. I was completely satisfied.” —Dustin E.

“They were efficient and did a good job.” —Ann E.

“They did a good job. I was satisfied with the work that they did.” —Jane E.

“My daughter recommended them to me and they did a great job.” —Alice E.

“They get the rug clean and do a good job.” —Shelley E.

“They do a very thorough job and seem very honest. I get good vibes from them. He did a great job on my couch and his wife was very efficient.” —Rose E.

“I just had my house rebuilt and I won't allow anyone to touch my rugs except Mike. I like the way they wash and clean the rugs and carpets. After they are done, you can feel the cleanliness in them.” —Yvonne F.

“They did what they were supposed to do and they were pleasant about it.” —Suzan F.

“They always do a great job. They're always prompt and have good prices. I've used them a couple of times. They're perfect.” —Cynthia F.

“They were efficient. The carpets turned out great. The people that came out were very professional and courteous.” —Sylvia F.

“A real person answered when I called and they were able to schedule me immediately. Mike was always on time. If he was running late, he would call and let us know he would be there. His staff is very personable and professional.” —Marybeth F.

“They were professional and did a good job.” —Ramona F.

“I never have a problem getting them to come out. They're on time and do a good job.” —Marcie G.

“They were very professional and did a quality job.” —Cindy G.

“The reason I used them was because they advertised that their process was safe for animals. So after that I was sold. He did a good job. It was done quickly and the carpet was dry.” —Edwin G.

“Mike had a three-room special and that was what was done. I felt that they went above and beyond the terms of the advertisement.” —Bill G.

“I liked how the carpets were cleaned and how they dried quickly. Everything was fine.” —Gerry G.

“I liked the system itself. After it was cleaned it was dry. They've been very friendly and always do the job with a personal touch.” —Nancy G.

“Mike, the owner, was great. He has a wonderful personality.” —Joie G.

“They were very professional and did everything we asked. They did the job on time and exactly how we wanted it. We wrote a letter to tell them we were very pleased with the work. The woman in the office was good. Mike never over-stepped his bounds and did the job.” —Nel G.

“Everything was great.” —Lisa H.

“They were nice and did a good job.” —Teamiko H.

“The speed with which it was done and the results” —Nord H.

“They were neat, clean, nice and fast.” —Doris H.

“Their prices were right and they did a good job.” —Charles H.

“It was easy and it dried quickly.” —Carol I.

“They were responsive, friendly and they had some cool coupons.” —Jennifer J.

“He did my tile because no one else would do it.” —Shirly J.

“The quality of work they did, it was an excellent job.” —Jerrie J.

“Quick and efficient, they do a good job.” —Sarah K.

“They take their time so they can do a great job. I loved the way my carpet turned out.” —Lynnette K.

“They came when they said they would and finished the job.” —Anne K.

“Everyone does a great job.” —Patty M.

“They did great work.” —Sonny M.

“They don't soak up the rugs with a lot of water and I like it better that way.” —Ethel O.

“That they were very efficient” —Janet R.

“They were on time. We were in the middle of moving, so we had to leave and come back, but they were able to handle it without having someone there to watch them.” —Monique R.

“Friendliness and the overall quality of the work” —Aurora U.

“They were efficient, on time, clean, honest and reliable.” —Ann V.

“Great quality, it was fast and affordable.” —David Z.

“They just did a very good job. They were great. I was actually late a few times to our appointments, but they waited for me.” —Magnolia Z.

“I liked the fact that they were very thorough, on time and got the carpet clean. Their prices are competitive. If they are going to be late, they call. If you leave a message, the woman calls you back. They are great. He makes you feel comfortable. On a scale of 1 to 10, I'd give them a 35.” —Madeline Z.

“They were prompt in returning my phone calls and the technician was very courteous.” —Sharon B.

“They are reliable and show up on time. Their prices are good.” —Angelica B.

“He's just very conscientious and trustworthy.” —Margarette B.

“They were on time and efficient.” —Lois C.

“The workers were very neat and careful to not make a mess. They are also very responsive to phone calls.” —Joyce E.

“They were very professional. They were responsive, returned phone calls in a timely manner and did what others don't.” —Kim E.

“I liked their personality and how they give their service a personal touch.” —Hank F.

“The carpet dried up fast.” —Clara F.

“I thought they were very nice and efficient. Also the product they used to clean was very good.” —Gail G.

“The young man was nice. I don't like steam cleaning, so I liked the idea that it was dry rather than wet.” —Olive G.

“Their ability to come out promptly.” —Erma G.

“The job that they did was good.” —Al H.

“I like the fact that it doesn't take too long before you can walk on it. You don't have to wait 24 hours before it dries.” —Kathy H.

“They were very efficient, nice and they did a thorough job.” —Johan J.

“I liked their work and their relationship with their customers. The owner is very accommodating.” —Audrey K.

“They came on time when they came for the estimate. They did the job in the time required. It was done the way they said it would be done, so there weren't any surprises.” —Ted L.

“Just that it dries quicker” —Jennifer T.

“They were very nice and did a fine job. They don't leave a mess behind.” —Lilo T.

“The customer service, and the fact that they're fast. They get in and out of here quickly. I have nothing bad to say about the Yaps.” —Cindy V.

“Very friendly and very professional” —Nancy B.

“I didn't have to wait a long time for the appointment.” —Katherine B.

“The guys were nice, quick and the process seemed to work.” —Donna C.

“Honesty, integrity and friendliness, I like them a lot.” —Carolyn D.

“The service technician was very nice.” —Kathy D.

“They were very efficient. They were in and out quickly and able to get the spots out. The carpet wasnít wet all day.” —Greg F.

“The carpets were cleaned and the man who came out was very nice.” —Rosemarie G.

“The service was good.” —Linda K.

“How quickly it dries” —Caroline L.

“I don't have much to compare them to. I just think they did a good job. He was a nice young man.” —Gerald T.

“The young man who came out was very professional and pleasant.” —Terri W.

“They were quick.” —Sandy G.

“I like that you don't get a wet carpet.” —Lois L.

“They were really friendly.” —Lisa T.

“They were courteous, on time, quick, efficient and friendly. For regular carpet cleaning with no pet stain issues, I would use them again.” —Jennifer G

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