What did you like best about Pacific Motor Service?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/4/07 and 12/11/07. Customer last names have been initialized for privacy. 

"I like the head honcho and everybody who works there." —Emilio A.

"They're personable, they do good work and I trust them." —Joann A.

"Kevin is very thorough, clear, honest, knowledgeable and competent." —Catherine A.

"Friendly people and quick turnaround" —John B.

"I think the personal touch. They seemed concerned about the customer. They took really good care of us." —Marsh B.

"The service" —Michael B.

"They are local and they do good work. They are also conscientious." —Tania B.

"I think they do an excellent job." —Rita B.

"I think Kevin is very good with people and he knows how to deal with situations. He solves problems very well. He's very logical. They are excellent." —Barbara B.

"Their responsiveness, the front desk does a thorough job. They explain things so well." —Richard B.

"We're really happy to have them. I used to fix autos in the past myself, when I was young. I am glad I have someone I can trust. Kevin is prompt and will explain anything. There is assurance in my mind that everything is okay. We can
drive two hundred miles on a trip without having to worry." —Dolores B.

"They are in very close proximity to where we live." —Kim B.

"Kevin always has excellent feedback. He suggests other options where others don't. It was also a one-day service." —Frank C.

"I like the small-town feel that the shop has." —Phillip C.

"I like their personal touch." —Lois C.

"Professional, warm, nice and a clean office" —Juliann C.

"They are friendly." —Jarrod C.

"Their staff goes out of their way to provide service." —Andrew C.

"The service is good. They're responsive and I have good feedback." —Scott C.

"They know me and remember my car history, which is comforting to me." —Doug C.

"The personal service, they don't just fix the car, they give good advice." —Adam C.

"I trust the owner. They are honest." —Steve C.

"They were very friendly and answered any questions I had." —Rose C.

"They take time to talk to me about the problem." —Arthur D.

"Kevin went out of his way to help. I had an old Ford, but he kept it alive which was great. His wife Sue was very nice as well." —Miyoko E.

"They analyze the problem then ask permission before doing the work. They recently worked on a problem and they called afterwards to see if my engine light was still working properly or continuing to malfunction. There was an infrequent glitch in the electrical system causing the light to come on. Also, once they repair a problem, it is totally fixed. Another thing I like is that they send a card to alert us that it is time to bring the car in for maintenance. I like that personal touch." —Mary F.

"Kevin is very nice and accommodating. He helps us when we need him and is very trustworthy." —Julie F.

"They were very nice to my wife. My wife is extremely picky, but she loves them." —Mary F.

"They do a good job and they're very friendly people. The waiting room is nice." —James F.

"We've been going there for several years, so we've gotten to know the people who run the business. They are very trustworthy." —Rosalie G.

"They seem to be very honest and don't try to sell you something." —Harry H.

"They are so absolutely knowledgeable and honest." —Lois H.

"The thoroughness and explanation of what was done" —Miriam H.

"I utilize their services a lot. They are great." —Bill H.

"They were professional. Kevin greets you right away and gets the job done. It was my best encounter in ten years." —Ron H.

"They were very polite and knowledgeable." —William J.

"The fact that Kevin is very straightforward, I trust him and I don't get the feeling he is taking advantage of me because I am a woman. He even saved a piece of what was repaired to show me so I can understand better. He is very informative." —Cari K.

"He is very ethical and his prices are good. I trust him completely." —Dorothy K.

"The customer service was excellent." —Jerry K.

"They had very good customer service and they were very responsive." —Debra L.

"Their thoroughness and personality, we come away with a good feeling." —Sue L.

"I felt that they were fast and good about accommodating my schedule to make the vehicle available very late in the afternoon. They communicated the issues and the cost clearly." —Bill L.

"They are very efficient. Kevin runs such a clean operation. He walks me through the process. He's worked on three of my cars. They are the best place I've gone to." —Tom L.

"The job was completed as stated." —Joseph M.

"They have a wonderful staff." —Mary M.

"I like best that they are upfront. They follow up and there is total communication. Also, they have a great place for you to wait. They take pride in their work and know what they are doing. In fact, the last time I was by, they asked
me to just stop in anytime and pop the hood so they can do a follow-up check to see if everything was working as it should. I've been to three other places in Monterey, but they were by far the best." —Jerry M.

"They went out of their way for every single part of it. They handled the process and did everything very quickly." —Rich M.

"Their customer service and people skills" —Bob N.

"I've been using them exclusively because they are so wonderful. They stand behind their work and clean the cars up after working on them. Kevin's also friendly to the extent that I almost feel like he is a part of the family when I go there." —Carmen N.

"They are upfront about the cost and what they are going to do." —Roxanne N.

"I was very satisfied with their work." —Lucille O.

"They did a good job." —Jane O.

"They do what's best for my car and they explain it to me." —Nancy O.

"Honesty and friendliness" —Shawn P.

"They're sincere, honest and they do a good job." —Candy P.

"The service, just all around" —Fred P.

"They just do a really good job. I feel like I can trust them." —Helen R.

"They seemed to be honest and fair." —Clarence R.

"They explained what they were going to do. They treated me like a human being." —Mary R.

"They're very competent." —Laurance R.

"I trust Kevin. I have been using them for years." —Tim R.

"Their shop is very clean and they're very customer orientated." —Mike S.

"The shop has a comfortable atmosphere that I really like." —Scott S.

"The personal service that you get from Kevin" —Katy S.

"Very friendly and very thorough, perhaps too thorough" —Jason B.

"Conscientious and reliable" —Bob B.

"They are quick and very informative." —Jim C.

"The quality of their work and the fact that they stand behind their work, if there is a problem, they take care of it." —Donna D.

"Kevin is very helpful." —Corazon E.

"They were professional and very thorough in their description of what they were going to do and what they actually did." —Andy F.

"They give a good explanation of what is wrong with the car." —Jim G.

"I like the overall service and quality." —Alan H.

"The price was better than what we'd been charged in the past by other shops." —David H.

"Quick service and prompt response, they were very courteous." —Masheed K.

"They did what they were supposed to as quickly as it could have been done." —David L.

"The owner told us exactly what was going on with our car." —Matthew M.

"I feel like they pay attention to what you tell them." —Steve O.
"They did what they were supposed to do and they were straightforward about it." —Robert R.

"They did a good job." —Lonnie S.

"The quality of the work" —Rodger A.

"Kevin is totally honest and really reliable. You have to have faith in the person who is fixing your car, so integrity is important. Kevin is completely upright. I would recommend them." —Andrew B.

"I had no problems. They were very professional." —James C.

"The attention to detail is great." —Geoff C.

"Kevin is always ready when you call and he is prompt." —Carolyn E.

"They are very informative, experienced and honest." —Maher E.

"They treat their customers nicely and do what they say they're going to do." —Don G.

"They are friendly." —Julie G.

"Kevin was extremely friendly. I liked the customer service." —Jared K.

"The whole operation, they are neat, clean and very business-like. They are also very friendly." —Ernst L.

"They seemed to be pretty precise. I have confidence in them." —Ron L.

"Kevin is a very friendly, open guy." —William P.

"The shop is very clean and neat." —Charlie S.

"The owner is usually really nice." —Nicole M.

"They seemed to be professional in terms of setting up the appointment. The shop is also very clean." —Warren S.

"I like the service manager." —Rosanna C.

"They were very friendly and it was easy to make an appointment." —Carol G.

"They were nice people." —John G.

"They seemed professional." —Molly H.

"They were punctual." —Jose M.

"Their customer service was their better quality." —Joseph D.

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