What did you like best about Old Town Carpets Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/5/08 and 2/23/08. Customer last names have been initialized for privacy. 

“Their service, the quality of their merchandise and their staff” —Don A.

“Their service and their honesty, they're just great.” —Barbara B.

“Quickness” —Chris B.

“I liked Kim. They were all pretty good.” —Pat C.

“The personable service and the quality of their inventory, they are really awesome. We use them all the time.” —Coastal P.

“Fast service and good pricing, they have always been really receptive to us.” —C. T. C. C.

“I dealt with Carlos. He's always been a pleasure to deal with. He's extremely thorough, professional and he follows up.” —Chris C.

“They were quick and efficient.” —Gary C.

“Great service, great price and great quality” —Kim F.

“I liked the people and the service I received. I thought their service was stellar.” —G. M.

“Their flexibility towards what we need, sometimes we just need a piece of carpet or linoleum. The guys in the warehouse will go and get it for us. We also get our bills on time.” —H. P.

“I just call Brad and he gets it done.” —Keith D.

“Brad's service, he is knowledgeable and honest. They have a great selection and great people.” —Suzie L.

“Very quick service and knowledgeable staff” —Susan M.

“We liked their inventory and their customer service. They are very personable people.” —Robert P.

“Their promptness and the work they did” —Bill S.

“They have done good quality work and their prices were good. They've done work for us for years.” —S. L.

“They did what they were supposed to do.” —Becky S.

“For one thing, we've known them for years, so we get good service.” —Larry T.

“The small-town atmosphere” —Mike U.

“There was always someone there to answer all of my questions.” —Donna C.

“They were fast with the things that I needed. They got it to us on time and everything worked out smoothly. I thought the service was great.” —M. C. F.

“Good quality workmanship” —T. S.

“The service is quick.” —Bay P.

“Their ability to do the right thing, theyíre good people.” —Sid P.

“I liked the personal service and the quality of the product.” —Louis F.

“He was friendly while he was getting all of the stuff that I needed. He was helpful.” —Phillip S.

“Their customer service was very nice.” —Sabrina G.

“Willingness to help” —Cathy B.

“The people and the selection” —Chris L.

“They are fast.” —Lochlan M.

“The product was great and the people were very personable.” —Susan B.

“Their courteous mannerism, professionalism and knowledge, I think they have top quality products. They offer good service and everything was perfect.” —Rosalie S.

“I liked the carpet that we picked out.” —Sandy A.

“Carlos Bettencourt couldn't have done a better job.” —Chris C.

“They were on time. They did an outstanding job for us.” —Dennis M.

“They did what they said they were going to do and they were professional.” —Joe B.

“Their salesman was really great. They had good quality carpet which was what we purchased from them. I liked the quality of the product that they carry, some of the high-end products.” —Chris N.

“I liked their customer service because they made me feel very special.” —Marv W.

“They answered my questions thoroughly.” —Jennifer Y.

“We always talk to Carlos. He's been very helpful.” —Mr. B.

“The service” —Clarice M.

“I like working with Carlos. The customer service is very good and they are very helpful.” —Francine N.

“The guy came out to our house to take measurements and brought us samples.” —Terry B.

“They had what we needed. They were helpful while showing us the carpets.” —Pete P.

“We liked their selection. We didn't have them do any installations. We just purchased a carpet from them.” —Kathy Y.

“The service” —Theresa M.

“I liked the fact that they had a good selection in their showroom.” —Frank B.

“The service was good.” —Ralph C.

“I guess they were reliable, friendly and did what they said they were going to do.” —Chris B.

“I liked Carlos. I think they're great.” —Connie C.

“I liked their service. When they made an appointment, they kept it. I liked the workers they hired to come here. It was a wonderful experience.” —Joe B.

“Their friendliness” —Joan S.

“They told us that they would be here at a certain time, and they were. They came back and re-did a seam for us without a problem.” —Pat S.

“How quickly the job was done, the salespeople came out, took measurements, I selected the linoleum and their people came out and laid it when they said they would. They also cleaned up nicely after themselves.” —Dorthy O.

“They installed the products properly and everything worked fine. They got here when they said they would be here.” —Barbara P.

“I liked the service I received from Carlos. Their prices were fair and the service was good. I think they have a winning combination right now.” —C. P. R.

“They have a really good selection. The ordering was done in just a couple of business days.” —Tina O.

“I am a developer and a general contractor. They have done work for me for years. I like the relationship that I have with them.” —Tim C.

“They were personable.” —C. D. T. R.

“I know the people well. I have known them for years. Their prices are reasonable and the service is good.” —Mike M.

“The good customer service, good product knowledge and just good service all around” —Nancy S.

“I like their customer service, as in the attention you get when you're in there.” —D. T. C.

“They were very helpful. The woman up front was very helpful.” —John R.

“They were quick and organized.” —Bobby G.

“The quality of the installation” —Jim I.

“They have a nice selection.” —Bill R.

“Service” —Portola C.

“They got it done quickly and when they said they would. They were very friendly and they gave us good service.” —Jessica O.

“The quality of the carpet and the good installation” —Mattew C.

“Their friendliness, they got the job done on time.” —Diane M.

“Their personal attention and their patience with what we wanted to do, it took us a long time to decide. They were very patient.” —Kim F.

“We had good service.” —Gene C.

“They did a very, very good job with the carpet installation. The carpet was good quality for the price.” —Art S.

“I really liked the guy I worked with. His name is Carlos.” —Lynn C.

“Their turnaround time was really fast.” —Ernestina O.

“They had the stuff that I wanted.” —Shelor M.

“They were on time and everything went fine.” —Olivia W.

“They are convenient.” —D. M. C.

“I liked the man who helped me take the measurements. He helped me figure out where to put things and gave me design tips. The man who laid down the flooring changed the aesthetic plan to what I liked for no additional charge. I liked the new plan.” —Merilee N.

“They were on time and easy to work with.” —Kammann S.

“I liked the salesman a lot.” —Jean S.

“I liked the saleswoman with whom I worked.” —Bill W.

“We've had a lot of follow-up work. They have been pretty good in doing the work faster.” —Chris C.

“Carlos, if they get rid of Carlos, I won't shop there anymore.” —Shelly B.

“I liked their personal touch.” —Amy H.

“They offer a good selection of products.” —Greg P.

“They were very customer oriented.” —Edward B.

“They had reasonable prices and a selection that we liked.” —Linda D.

“He was very prompt. When he said he was going to do something, he did it.” —Vieira B.

“The salesperson was very friendly.” —Dan B.

“The material and the labor, we liked the finished floor product.” —Lorina D.

“I liked the carpet.” —Marion D.

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