Skylights
Marin County
What did you like best about Superior Roofing?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/17/08 and 12/18/08. Customer last names have been initialized for privacy.
"They do good work and they're very professional." —I.D.
"They were responsive." —L.C.
"The work that they did was good." —Al F.
"They did a good follow-up. The attention to detail was also good." —Alexander B.
"They were fast, neat, clean, and very personable." —Barbara D.
"Kurt did what he said he would do, and he followed through. I thought he was very patient and courteous. The workers cleaned up after themselves." —Carol B.
"I don't know a lot about roofing, but a couple of contractors told me that the roof looks great. They both made those kinds of comments and they weren't with Superior Roofing." —Cherie R.
"They did a very good job. I thought they were very precise." —Chris N.
"I thought they were quick, efficient, and accommodating." —Dan L.
"They did very good work, and they got the job done quickly." —Dave W.
"They were easy to communicate with and very accommodating. They did good clean work." —Douglas R.
"They were prompt and professional. They guarantee their work." —George G.
"They're prompt, honest, and nice people to work with." —Jim M.
"I liked the overall job that they did." —Ken N.
"They were very clean and timely. They cleaned up after themselves." —Linda B.
"The owner was clean and professional. I thought they did a great job." —Mark M.
"He did what I asked him to do and he did a good job." —Paul F.
"The service, he did what he said he would do and he cleaned up. He was neat. I was very satisfied with the job that he did." —Tony H.
"They had prompt service and they fixed the problem." —Zoe S.
"Their professionalism" —Audrey M.
"They were prompt and they got back to me whenever I had a question." —Dale L.
"His honesty, workmanship, and the way that he cleans up after himself" —Liz K.
"I like Kurt's manner and hands-on approach." —Roger R.
"They did a thorough job. So far, we have no leaks." —Philip A.
"Their knowledge of the product" —Dennis H.
"They were probably one of the neatest roofing contractors that I have ever seen. They left everything clean. My gutters were cleaned out, and there weren't nails or anything lying around. All of the flashing and the roof jacket was painted. They took care of everything. I was pleasantly surprised." —Kevin K.
"They just went out of their way to be helpful and professional. They were just great. It was a wonderful experience. I was most satisfied with the outcome." —Kathleen H.
"They did a great job. They were quick, neat, and did the job in a timely fashion. They were very polite people." —Maddie W.
"They were really personable and gave really attentive service. They did everything they could do to get everything done on time, and they were very customer service oriented." —Rick H.
"They offer good quality and dependability." —Paul F.
"The whole company, including the quality of their workmanship and their cleanliness, they provide great workmanship and good quality materials." —Jenny R.
"He is prompt, and he does what he says he is going to do for a fair amount of money. He does a darn good job. I wish I knew more subcontractors that worked as well as he does. He is a star at that game." —Burt H.
"They were clean. Everyday the job was clean, and it didn't look like a pigsty." —Tim K.
"They did a quality job. They were clean, had good customer service, good communication, and they showed up when they were supposed to." —Ed J.
"They were very thorough, prompt, and professional." —Mike A.
"The roof didn't leak when they were done. They did a neat job." —Glen T.
"They did the job, and it hasn't caused any problems." —Janet D.
"They provide a drug-free work place. They pay attention to detail, and their quality of work was good." —Cris M.
"They stuck to what they said. They kept their agreement and finished when they said they would." —Elliott F.
"Their customer service, attention to detail, and they were really personal." —Kate P.
"I have given them a recommendation. When I needed a quote, he was actually the highest bid. But, when he showed up, he made me feel comfortable. He followed through with his quote. They followed through with what they said they were going to do. I had follow-up appointments at no charge, as promised. I was really impressed with the company." —Lynn F.
"The courtesy and friendliness of the crew and the owner" —Marie M.
"It's a husband and wife who own the company. They were so honest and displayed a lot of integrity. They were very kind and very helpful. If I need work in the future, I wouldn't call anyone else. I was very happy with their service." —Tim M.
"Price, quality, and reliability" —Doug L.
"Kurt couldn't be any better. Their quality of work and their approach, they were knowledgeable. They were also very friendly." —Frank T.
"I thought they completed the work on time. They did it for the price that was agreed upon, and they cleaned up after themselves." —Art T.
"I think Kurt is full of integrity. I think they are fantastic." —Judy S.
"Kurt was very friendly. He did a great job and so did the people who work for him. I thought they were capable as well." —Carol D.
"Quality" —Christine H.
"Everything, I thought they did a nice job. They came back when I had an issue and fixed it. Their price was good. I liked the owner, and his wife was really nice too." —Julie S.
"They were very professional. Kurt explained everything to us. The materials they used and suggested were very good." —John L.
"I liked Kurt, the personal service, and their good follow through." —Linda Z.
"I liked their willingness to come out at all costs, time and time again. Kurt was an amazing dude, a great guy. He was really sincere." —Darma B.
"His attitude and quality" —Lamperti C.
"They did a heck of a job. They told me what they were going to do, and they did it. They were superb." —Frank R.
"I liked dealing with the owner, Kurt. I also liked their quality of work and their timely manner in which it was completed. I was totally happy with them." —Rich B.
"Their top quality work" —Scott E.
"Kurt Grosser went out of his way to correct our issues, so I felt at ease with the quality of his work. He did a great job." —Roberta Q.
"They are professional, friendly, and tidy." —Danny S.
"They were totally honest and really good. They were the best. I have referred them to a lot of people." —Mike C.
"Their honesty" —Sonja D.
"He came and worked on a Sunday to get it done, since there was a storm coming in. I can't say enough about him. He was great. I would hire him again. He was cheaper than everyone else." —Jeanie S.
"The quality" —Shamess
"It was a combination of things. I thought the guy who came out was very clear about what needed to be done. Also, the quality was good." —Steve B.
"I liked Kurt, the owner. He was incredibly knowledgeable, flexible, and pleasant to work with. He had great customer service. I liked the quality of their work. He was referred by someone who inspects homes, and he said you can't get better performance or quality than from Kurt's company." —Kim B.
"Timely, professional, and good quality" —Suzan F.
"They were tidy, punctual, honest, and fairly valued. They were very reasonable, price wise." —Anne S.
"They paid attention to what I said, good listeners. They had a good attitude and good workmanship. They were also on time and reliable. I have recommended them to friends and neighbors." —Pat C.
"They were terrific. They were here on time, priced exactly as quoted, and the workmanship was terrific. They were a great group of people. I was very satisfied." —Jack M.
"I liked Kurt's approach, personality, and the thoroughness of the estimate." —Jude M.
"They do the job as promised. I have a good rapport with the men, and they are very professional." —Dennis M.
"They did what they said they would do, and they did it right. They provided good workmanship, and they were very professional." —Bud A.
"He was a good guy, and we were treated very well by his wife who ran the office. He came on time and did a good job. The roof doesn't leak, so we are very happy." —Bill E.
"The job they did and the timeliness of how clean and effective they were" —Linda N.
"They were very cooperative, punctual, they did the job on time, and they cleaned up. You couldn't even tell they were here." —Dave S.
"The owner was honest. He discussed all of the various options, gave me choices and comparisons, and he was responsive to my needs." —Sharron B.
"They were flexible, and they did professional work. They did fine." —Matt W.
"They did a wonderful job. They were professional, did a quality job, and they were on time. They were perfect. They were the best construction guys I have ever worked with. I was pretty happy." —Vic G.
"My roof stayed on. I loved it. I referred them to other people. They were excellent, very proficient, and they knew what they were doing." —Karin P.
"They were there when they said they were going to be there. They also answered the phone when I called. The owner was very professional and on time." —Mark M.
"Their customer service was great. They got the job done very quickly and right on time." —Jeanie I.
"If you have a problem a year and a half later, they still help you. They deducted the cost for a defective item. He is a real gentleman. They give 100% customer service, which is hard to find these days. They return their calls promptly. He's right on." —Joanne R.
"They were just great. They were terrific. The job was above and beyond. The crew was great and so was the owner. Everybody was great. Their service was outstanding." —Don M.
"The quality of the workers and their timeliness, they were very professional and a very good company. Everything about them was first class." —Ed V.
"They do quality work, and they are very responsive." —Steve D.
"The personalization, they worked very close with us and explained everything every step of the way. From start to finish, it was very well done." —Sue B.
"I just liked Kurt and his personality. I was very satisfied." —Linda B.
"They were clean and efficient. They arrived when they said they were going to arrive, and it was done in a very professional manner. They did an excellent job. I was very pleased." —C.J. E.
"They were personable. They gave a little extra that wasn't even called for, and they didn't charge us for it. The clean-up job was excellent." —Francis T.
"I liked their timeliness." —Mark S.
"They were responsible, on time, and they cleaned up well to." —Albert R.
"I liked that they were personalized. I also liked Kurt." —Earnie W.
"Their prices were fair, the work was efficient, and they stood behind their work." —Jeff C.
"The quality of work, promptness, and they were easy to work with. I had a pretty good experience." —Darren M.
"He did what he said he was going to do. He did the job efficiently, and the clean-up was perfect." —Jerry O.
"They are very careful, and they pay attention to detail. They are prompt, and their prices are competitive. It's a reasonable cost." —Bill D.
"I liked the workers, the owner and his wife, and the small-business nature of it. The owner actually supervised the work." —Bob D.
"They have worked for me in the past, so I know what to expect from them." —Stan G.
"The quality of the work" —Drew K.
"They did the job well. It was done right on time." —Larry W.
"They were quick, they showed up, they did a great job, they were on time, and they pretty much did everything they said they were going to do. They were very good." —Kip G.
"I like the owner, Kurt. He is a nice guy." —Jack M.
"They responded when something had to be repaired. The job was well done, very professional." —Ted C.
"They were attentive and good to the client. The owner was very personable. They were clean." —Larry S.
"They communicated very well, and they seemed to have fixed our leak. Their foreman, Salvador, is very good in terms of explaining the repairs and showing them to you." —Marnie J.
"I liked the owner and the timeliness of the job." —Sharron A.
"They seemed very responsible, professional,. They didn't cut corners. They seemed professional and responsible." —Bruce B.
"The actual workers were very diligent and had a good attitude. The relationship between Kurt and his worker was good." —Elizabeth S.
"They are very responsive." —Elizibeth N.
"He was good at selling his services, and they were fairly clean." —Dwight M.
