Hardwood Floors
Marin County
Rafael Floors, Abbey Carpet Center
(415) 456-5016
(415) 453-5229 (Fax)
822 Francisco Boulevard West
San Rafael, CA 94901
Serving Marin and San Francisco Counties
www.rafaelfloors.com
info@rafaelfloors.com
Ron Leach, Steve Villa, Owners
SERVICES
Full Range of Styles & Colors
Carpeting: Wool, Sisal, Seagrass
Flooring: Vinyl, Hardwood, Laminate, Bamboo
HOURS
Mon – Fri: 9am – 5pm
Sat: 10am – 4pm
CREDIT CARDS
American Express
Visa
MasterCard
Discover
MEMBERSHIPS
World Floor Covering Association
Cert. Floor Covering Installers Association
Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
Legal & Finance
State Lic. No. 178605
CUSTOMER
LOYALTY
Based
on 250 random customer surveys made since February 2006 asking each customer:
"Would you use this company again?"
CUSTOMER
SATISFACTION
"Please rate your satisfaction with the quality received."
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RATING
STATUS
We declare that Rafael Floors, Abbey Carpet Center has passed all of the rating steps and has earned the Diamond
Certified award, Certificate No. 847.
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Rafael Floors, Abbey Carpet Center celebrated their 50th anniversary in 2007. For most of those years — since 1962 — Ron Leach has been a part of a flooring company that has been proud to be of service to the people of Marin. Co-owner Steve Villa joined the company in 1978. In recent years, Rafael Floors has won the Pacific Sun’s “Best of Marin – Carpet Store” five times, Best Hardwood Store twice, and is in the Best of Marin Hall of Fame. Rafael Floors has a 5000 square foot showroom, which provides ample opportunities to view a full range of styles and colors of wool and synthetic carpet, vinyl, linoleum (a “green” alternative), hardwood and the newest laminate floors such as Pergo. Employees train to acquire CFS (Certified Flooring Specialists) and CFI (Certified Flooring Installers) designations to keep them up to date on the latest trends in product and installation techniques.
COMPANY
PHILOSOPHY
"Rafael Floors’ success is due to its professional, well-trained sales people and its own in-house installation force, all of whom make it their first priority to take care of the customer. We are proud that 80% of our business comes from referrals and those who return to us for their flooring needs. We like to provide our customers with some special touches, such as thank you cards, plants and installation anniversary cards that remind them how long their flooring has endured the test of time.”
EXCERPTED
SURVEY RESPONSES
"The saleswoman was knowledgeable and very helpful.”—Betty B.
